Service Analyst Jobs in the West Midlands

Service Analyst
England > West Midlands

The median Service Analyst salary in the West Midlands is £27,500 per year according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 186 191 213
Rank change year-on-year +5 +22 -29
Permanent jobs requiring a Service Analyst 72 57 78
As % of all permanent jobs advertised in the West Midlands 0.90% 0.98% 1.03%
As % of the Job Titles category 0.95% 1.09% 1.08%
Number of salaries quoted 61 46 61
10th Percentile £22,000 £21,536 £23,500
25th Percentile £25,000 £25,000 £23,750
Median annual salary (50th Percentile) £27,500 £29,000 £28,000
Median % change year-on-year -5.17% +3.57% +19.15%
75th Percentile £34,500 £33,750 £46,000
90th Percentile £41,358 £35,875 £62,500
England median annual salary £27,500 £28,500 £28,000
% change year-on-year -3.51% +1.79% +1.82%

All Permanent IT Job Vacancies
West Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 7,595 5,244 7,218
% of permanent jobs with a recognized job title 94.57% 89.96% 94.97%
Number of salaries quoted 5,608 3,236 4,815
10th Percentile £26,250 £29,750 £29,453
25th Percentile £35,000 £38,750 £37,756
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,750 £67,500 £65,000
90th Percentile £77,500 £77,500 £78,750
England median annual salary £52,500 £60,567 £60,000
% change year-on-year -13.32% +0.95% +9.09%

Service Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Analyst in the West Midlands

Service Analyst
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Service Analyst in the West Midlands.

Salary trend for Service Analyst in the West Midlands

Service Analyst
Salary Histogram in the West Midlands

Salary distribution for jobs citing Service Analyst in the West Midlands over the 6 months to 2 June 2024.

Salary histogram for Service Analyst in the West Midlands

Service Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the West Midlands region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham -44 13 £34,230 +10.42% 3
Worcestershire -9 12 £25,000 +10.41%
Solihull -2 11 £29,500 +31.11% 1
Coventry +31 8 £33,000 +29.41% 1
Warwickshire +31 8 £40,313 +0.78% 2
Staffordshire -20 5 £24,000 -4.00% 3
Dudley - 3 £24,500 -
Wolverhampton +20 2 £21,500 -60.19%
Wednesbury - 2 £24,750 -
Halesowen - 2 - -
Brierley Hill - 1 £26,000 -
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 2 June 2024, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Service Analyst in the job title.

1 32 (44.44%) Customer Service
2 29 (40.28%) SLA
3 26 (36.11%) Windows
4 25 (34.72%) Social Skills
5 24 (33.33%) ITIL
6 23 (31.94%) Active Directory
7 21 (29.17%) Problem-Solving
8 20 (27.78%) Microsoft
8 20 (27.78%) Microsoft 365
9 19 (26.39%) Windows Server
10 18 (25.00%) Analytical Skills
10 18 (25.00%) DNS
11 16 (22.22%) DHCP
12 15 (20.83%) Windows 10
12 15 (20.83%) SaaS
13 14 (19.44%) JIRA
13 14 (19.44%) TCP/IP
13 14 (19.44%) Windows Server 2016
13 14 (19.44%) Windows Server 2019
14 13 (18.06%) Team-Oriented Environment
15 12 (16.67%) Microsoft Office
15 12 (16.67%) CRM
16 11 (15.28%) Apple
16 11 (15.28%) Incident Management
17 8 (11.11%) Time Management
17 8 (11.11%) Apple iOS
17 8 (11.11%) Change Control
17 8 (11.11%) Microsoft Exchange
17 8 (11.11%) SQL Server
17 8 (11.11%) Firewall

Service Analyst Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (11.11%) Microsoft Exchange
2 3 (4.17%) IBM Notes
2 3 (4.17%) SharePoint
3 2 (2.78%) Exchange Server 2003
3 2 (2.78%) Exchange Server 2007
3 2 (2.78%) Exchange Server 2010
3 2 (2.78%) Exchange Server 2013
4 1 (1.39%) Confluence
Applications
1 12 (16.67%) Microsoft Office
2 2 (2.78%) Microsoft Project
2 2 (2.78%) MS Visio
Business Applications
1 1 (1.39%) Remedy ITSM
Cloud Services
1 20 (27.78%) Microsoft 365
2 15 (20.83%) SaaS
3 5 (6.94%) Azure
4 3 (4.17%) Dynamics 365
5 2 (2.78%) Entra ID
Communications & Networking
1 18 (25.00%) DNS
2 16 (22.22%) DHCP
3 14 (19.44%) TCP/IP
4 8 (11.11%) Firewall
5 7 (9.72%) VPN
6 5 (6.94%) Remote Desktop
7 2 (2.78%) SAN
7 2 (2.78%) Wireless
8 1 (1.39%) LAN
8 1 (1.39%) PBX
8 1 (1.39%) VoIP
8 1 (1.39%) WAN
Database & Business Intelligence
1 8 (11.11%) SQL Server
2 2 (2.78%) SQL Server Integration Services
2 2 (2.78%) SQL Server Reporting Services
Development Applications
1 14 (19.44%) JIRA
General
1 25 (34.72%) Social Skills
2 18 (25.00%) Analytical Skills
3 5 (6.94%) Finance
4 4 (5.56%) Retail
5 3 (4.17%) Norwegian Language
6 2 (2.78%) Back Office
6 2 (2.78%) French Language
6 2 (2.78%) Inclusion and Diversity
7 1 (1.39%) Digital Economy
7 1 (1.39%) Telecoms
Miscellaneous
1 13 (18.06%) Team-Oriented Environment
2 4 (5.56%) Self-Motivation
3 3 (4.17%) Onboarding
4 2 (2.78%) Mobile Computing
4 2 (2.78%) PropTech
4 2 (2.78%) Wiki
5 1 (1.39%) Management Information System
5 1 (1.39%) Product Ownership
5 1 (1.39%) Replication
Operating Systems
1 26 (36.11%) Windows
2 19 (26.39%) Windows Server
3 15 (20.83%) Windows 10
4 14 (19.44%) Windows Server 2016
4 14 (19.44%) Windows Server 2019
5 8 (11.11%) Apple iOS
6 7 (9.72%) Windows Server 2012
7 5 (6.94%) Windows Server 2008
8 2 (2.78%) Windows 8
8 2 (2.78%) Windows Server 2003
9 1 (1.39%) Windows 7
Processes & Methodologies
1 32 (44.44%) Customer Service
2 24 (33.33%) ITIL
3 21 (29.17%) Problem-Solving
4 12 (16.67%) CRM
5 11 (15.28%) Incident Management
6 8 (11.11%) Change Control
6 8 (11.11%) Time Management
7 7 (9.72%) Asset Management
7 7 (9.72%) Service Delivery
8 5 (6.94%) ITSM
8 5 (6.94%) Service Management
9 4 (5.56%) Change Management
9 4 (5.56%) Problem Management
10 3 (4.17%) Client Onboarding
10 3 (4.17%) Cybersecurity
10 3 (4.17%) Data Security
10 3 (4.17%) IT Asset Management
10 3 (4.17%) Presales
10 3 (4.17%) Software Asset Management
10 3 (4.17%) Software Licensing
Programming Languages
1 4 (5.56%) PowerShell
2 3 (4.17%) SQL
Qualifications
1 3 (4.17%) Degree
1 3 (4.17%) ITIL Certification
1 3 (4.17%) MCSA
1 3 (4.17%) Microsoft Certification
2 2 (2.78%) A+ Certification
2 2 (2.78%) CompTIA Security+
3 1 (1.39%) ISEB
3 1 (1.39%) MCP
Quality Assurance & Compliance
1 29 (40.28%) SLA
2 1 (1.39%) Accessibility
2 1 (1.39%) GDPR
System Software
1 23 (31.94%) Active Directory
2 5 (6.94%) Hyper-V
3 3 (4.17%) VMware Infrastructure
4 2 (2.78%) Citrix Hypervisor
4 2 (2.78%) XenApp
4 2 (2.78%) XenDesktop
5 1 (1.39%) Terminal Services
5 1 (1.39%) VMware ESXi
Systems Management
1 3 (4.17%) Microsoft Intune
1 3 (4.17%) SCCM
Vendors
1 20 (27.78%) Microsoft
2 11 (15.28%) Apple
3 6 (8.33%) VMware
4 4 (5.56%) ServiceNow
5 3 (4.17%) Adobe
5 3 (4.17%) Cisco
5 3 (4.17%) Citrix
5 3 (4.17%) Lotus
5 3 (4.17%) Snow
5 3 (4.17%) Sophos
6 2 (2.78%) Altova
6 2 (2.78%) HP
6 2 (2.78%) Remedy
6 2 (2.78%) WatchGuard
7 1 (1.39%) Atlassian
7 1 (1.39%) Veeam