Support Engineer Jobs in Wales

Support Engineer
UK > Wales

The median Support Engineer salary in Wales is £27,895 per year according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 68 101 102
Rank change year-on-year +33 +1 -31
Permanent jobs requiring a Support Engineer 59 31 43
As % of all permanent jobs advertised in Wales 2.61% 1.84% 2.12%
As % of the Job Titles category 2.81% 2.13% 2.25%
Number of salaries quoted 48 26 41
10th Percentile £21,175 - £25,500
25th Percentile £26,250 £26,250 £29,250
Median annual salary (50th Percentile) £27,895 £30,000 £31,000
Median % change year-on-year -7.02% -3.23% -11.43%
75th Percentile £28,938 £35,750 £37,770
90th Percentile £37,500 £38,750 £38,750
UK median annual salary £32,500 £33,500 £34,000
% change year-on-year -2.99% -1.47% -

All Permanent IT Job Vacancies
Wales

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Wales with a recognized job title 2,102 1,453 1,914
% of permanent jobs with a recognized job title 93.05% 86.03% 94.24%
Number of salaries quoted 1,446 815 1,157
10th Percentile £26,500 £26,391 £31,150
25th Percentile £32,500 £33,750 £37,500
Median annual salary (50th Percentile) £45,000 £45,000 £47,665
Median % change year-on-year - -5.59% +12.15%
75th Percentile £57,500 £61,250 £62,500
90th Percentile £70,000 £72,500 £75,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Support Engineer
Job Vacancy Trend in Wales

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in Wales.

Job vacancy trend for Support Engineer in Wales

Support Engineer
Salary Trend in Wales

3-month moving average salary quoted in jobs citing Support Engineer in Wales.

Salary trend for Support Engineer in Wales

Support Engineer
Salary Histogram in Wales

Salary distribution for jobs citing Support Engineer in Wales over the 6 months to 2 June 2024.

Salary histogram for Support Engineer in Wales

Support Engineer
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the Wales region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South Wales +18 26 £28,290 -12.95% 5
North Wales +22 24 £27,500 -14.73%
West Wales +13 5 £32,500 -7.14%
Mid Wales - 4 £22,500 -
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in Wales

For the 6 months to 2 June 2024, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region featuring Support Engineer in the job title.

1 38 (64.41%) Microsoft
2 36 (61.02%) Microsoft 365
3 28 (47.46%) Active Directory
3 28 (47.46%) Social Skills
4 27 (45.76%) Windows
5 24 (40.68%) Azure
6 22 (37.29%) Customer Service
7 20 (33.90%) Microsoft Excel
8 16 (27.12%) Entra ID
9 15 (25.42%) Microsoft Intune
9 15 (25.42%) Finance
10 14 (23.73%) Problem-Solving
11 13 (22.03%) Break/Fix
11 13 (22.03%) Ticket Management
11 13 (22.03%) OneDrive
11 13 (22.03%) Remote Desktop
11 13 (22.03%) Microsoft PowerPoint
12 11 (18.64%) SLA
12 11 (18.64%) Infrastructure Engineering
13 9 (15.25%) Windows Server
13 9 (15.25%) SQL
14 7 (11.86%) Wi-Fi
14 7 (11.86%) Continuous Improvement
15 6 (10.17%) Meraki
15 6 (10.17%) Management Information System
15 6 (10.17%) Project Delivery
16 5 (8.47%) Customer-Centricity
16 5 (8.47%) Customer-Centric Approach
16 5 (8.47%) GDPR
16 5 (8.47%) Proactive Monitoring

Support Engineer Skill Set
Co-occurring Skills and Capabilities in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.08%) Confluence
1 3 (5.08%) Jupyter
1 3 (5.08%) SharePoint
Applications
1 20 (33.90%) Microsoft Excel
2 13 (22.03%) Microsoft PowerPoint
3 3 (5.08%) Microsoft Office
Business Applications
1 1 (1.69%) Dynamics AX
1 1 (1.69%) Dynamics CRM
Cloud Services
1 36 (61.02%) Microsoft 365
2 24 (40.68%) Azure
3 16 (27.12%) Entra ID
4 13 (22.03%) OneDrive
5 2 (3.39%) GCP
5 2 (3.39%) OpenShift
5 2 (3.39%) Power Platform
6 1 (1.69%) Dynamics 365
Communications & Networking
1 13 (22.03%) Remote Desktop
2 7 (11.86%) Wi-Fi
3 5 (8.47%) DHCP
3 5 (8.47%) DNS
3 5 (8.47%) Internet
4 4 (6.78%) Firewall
4 4 (6.78%) TCP/IP
5 3 (5.08%) Bluetooth
5 3 (5.08%) WAN
5 3 (5.08%) Wireless
6 2 (3.39%) SD-WAN
6 2 (3.39%) VoIP
7 1 (1.69%) LAN
7 1 (1.69%) Network Security
Database & Business Intelligence
1 3 (5.08%) Metabase
2 1 (1.69%) Power BI
Development Applications
1 3 (5.08%) JIRA
1 3 (5.08%) Visual Studio Code
2 2 (3.39%) IBM UrbanCode
General
1 28 (47.46%) Social Skills
2 15 (25.42%) Finance
3 5 (8.47%) Manufacturing
4 3 (5.08%) Documentation Skills
5 2 (3.39%) Banking
5 2 (3.39%) Presentation Skills
6 1 (1.69%) Analytical Skills
6 1 (1.69%) Welsh Language
Libraries, Frameworks & Software Standards
1 3 (5.08%) .NET
1 3 (5.08%) COM
1 3 (5.08%) WinForms
Miscellaneous
1 6 (10.17%) Management Information System
2 4 (6.78%) CCTV
3 3 (5.08%) Raspberry Pi
4 2 (3.39%) Public Cloud
5 1 (1.69%) Analytical Mindset
5 1 (1.69%) Hybrid Cloud
5 1 (1.69%) Life Science
5 1 (1.69%) Self-Motivation
5 1 (1.69%) Virtual Team
Operating Systems
1 27 (45.76%) Windows
2 9 (15.25%) Windows Server
3 5 (8.47%) Linux
4 3 (5.08%) Windows 7
5 1 (1.69%) Android
5 1 (1.69%) Apple iOS
5 1 (1.69%) Mac OS
5 1 (1.69%) Windows 10
5 1 (1.69%) Windows Server 2019
Processes & Methodologies
1 22 (37.29%) Customer Service
2 14 (23.73%) Problem-Solving
3 13 (22.03%) Break/Fix
3 13 (22.03%) Ticket Management
4 11 (18.64%) Infrastructure Engineering
5 7 (11.86%) Continuous Improvement
6 6 (10.17%) Project Delivery
7 5 (8.47%) Customer-Centric Approach
7 5 (8.47%) Customer-Centricity
7 5 (8.47%) ITIL
7 5 (8.47%) Proactive Monitoring
7 5 (8.47%) Web Design
8 3 (5.08%) Data Security
8 3 (5.08%) Disaster Recovery
8 3 (5.08%) Document Management
8 3 (5.08%) Information Security
8 3 (5.08%) Information Security Management
8 3 (5.08%) Logistics
8 3 (5.08%) Security Management
8 3 (5.08%) Validation
Programming Languages
1 9 (15.25%) SQL
2 3 (5.08%) C#
2 3 (5.08%) PowerShell
2 3 (5.08%) VB
3 2 (3.39%) Groovy
4 1 (1.69%) PL/SQL
Qualifications
1 4 (6.78%) A+ Certification
1 4 (6.78%) CCNA
1 4 (6.78%) Cisco Certification
2 3 (5.08%) Degree
3 2 (3.39%) CWNA
3 2 (3.39%) CWTS
4 1 (1.69%) SC Cleared
4 1 (1.69%) Security Cleared
Quality Assurance & Compliance
1 11 (18.64%) SLA
2 5 (8.47%) GDPR
3 1 (1.69%) ISO/IEC 27001
System Software
1 28 (47.46%) Active Directory
2 3 (5.08%) VMware Infrastructure
Systems Management
1 15 (25.42%) Microsoft Intune
2 2 (3.39%) Ansible
2 2 (3.39%) Progress Chef
2 2 (3.39%) Terraform
Vendors
1 38 (64.41%) Microsoft
2 6 (10.17%) Meraki
3 4 (6.78%) Cisco
3 4 (6.78%) Salesforce
4 3 (5.08%) Veeam
4 3 (5.08%) VMware
5 2 (3.39%) Google
5 2 (3.39%) IBM