Technical Support Jobs in the UK excluding London

Technical Support
UK > UK excluding London

The median Technical Support salary in the UK excluding London is £33,500 per year according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 196 357 378
Rank change year-on-year +161 +21 +74
Permanent jobs requiring a Technical Support 1,072 476 638
As % of all permanent jobs advertised in the UK excluding London 1.41% 0.84% 0.86%
As % of the Job Titles category 1.48% 0.95% 0.90%
Number of salaries quoted 888 209 365
10th Percentile £24,000 £25,950 £17,000
25th Percentile £27,000 £28,894 £23,000
Median annual salary (50th Percentile) £33,500 £35,000 £30,000
Median % change year-on-year -4.29% +16.67% +5.26%
75th Percentile £43,750 £47,250 £40,000
90th Percentile £50,000 £54,000 £47,500
UK median annual salary £34,000 £37,500 £32,500
% change year-on-year -9.33% +15.38% +6.56%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 72,397 50,271 70,852
% of permanent jobs with a recognized job title 94.99% 88.93% 95.67%
Number of salaries quoted 50,949 29,577 42,673
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,500 £50,238
Median % change year-on-year -6.54% +6.49% +5.76%
75th Percentile £63,750 £68,750 £67,000
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Technical Support
Job Vacancy Trend in the UK excluding London

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Technical Support in the UK excluding London

Technical Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Technical Support in the UK excluding London.

Salary trend for Technical Support in the UK excluding London

Technical Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Technical Support in the UK excluding London over the 6 months to 2 June 2024.

Salary histogram for Technical Support in the UK excluding London

Technical Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the UK excluding London region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +131 270 £34,000 +4.62% 44
South East +103 255 £33,500 -21.18% 44
Midlands +148 227 £30,000 -3.85% 40
North West +100 158 £35,000 +16.92% 20
South West +22 138 £35,000 -12.50% 22
West Midlands +85 134 £35,000 +16.67% 27
East of England +28 96 £34,250 +3.79% 28
East Midlands - 93 £28,500 - 13
Yorkshire +48 88 £32,500 -27.78% 15
Scotland -63 42 £30,000 -33.33% 6
North East +11 24 £31,250 -32.43% 9
Wales +18 23 £32,500 -18.75% 4
Northern Ireland +23 13 £37,250 -6.88% 2
Isle of Man - 8 £45,000 -
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 2 June 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Technical Support in the job title.

1 253 (23.60%) Customer Service
2 224 (20.90%) Social Skills
3 203 (18.94%) Windows
4 196 (18.28%) Microsoft
5 154 (14.37%) Problem-Solving
6 132 (12.31%) Microsoft 365
7 106 (9.89%) Azure
7 106 (9.89%) Manufacturing
8 105 (9.79%) Active Directory
9 101 (9.42%) Windows Server
10 85 (7.93%) Degree
11 74 (6.90%) SharePoint
12 72 (6.72%) ITIL
13 61 (5.69%) Firewall
13 61 (5.69%) Telecoms
13 61 (5.69%) Entra ID
14 60 (5.60%) SQL
15 59 (5.50%) VMware
15 59 (5.50%) Analytical Skills
16 57 (5.32%) Linux
17 54 (5.04%) Microsoft Office
18 52 (4.85%) Continuous Improvement
18 52 (4.85%) Hyper-V
19 47 (4.38%) French Language
19 47 (4.38%) Finance
20 45 (4.20%) Retail
21 41 (3.82%) CRM
22 40 (3.73%) Electronics
22 40 (3.73%) VMware Infrastructure
23 39 (3.64%) SQL Server

Technical Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 74 (6.90%) SharePoint
2 30 (2.80%) Microsoft Exchange
3 6 (0.56%) Confluence
4 2 (0.19%) IIS
5 1 (0.093%) WordPress
Applications
1 54 (5.04%) Microsoft Office
2 29 (2.71%) Microsoft Excel
3 16 (1.49%) Microsoft PowerPoint
4 3 (0.28%) MS Visio
4 3 (0.28%) Trello
5 2 (0.19%) AutoCAD
5 2 (0.19%) Revit
6 1 (0.093%) Chatbot
6 1 (0.093%) Spreadsheet
Business Applications
1 6 (0.56%) Oracle Receivables
2 2 (0.19%) Misys Midas
3 1 (0.093%) Dynamics CRM
3 1 (0.093%) JDE EnterpriseOne
Cloud Services
1 132 (12.31%) Microsoft 365
2 106 (9.89%) Azure
3 61 (5.69%) Entra ID
4 28 (2.61%) OneDrive
5 22 (2.05%) AWS
6 20 (1.87%) SaaS
7 10 (0.93%) GCP
7 10 (0.93%) Power Automate
8 6 (0.56%) Dynamics 365
8 6 (0.56%) Mimecast
9 5 (0.47%) Google Workspace
9 5 (0.47%) Power Platform
10 2 (0.19%) Cloud Computing
10 2 (0.19%) SuccessFactors
11 1 (0.093%) Apple Pay
11 1 (0.093%) IaaS
Communications & Networking
1 61 (5.69%) Firewall
2 36 (3.36%) Wireless
3 34 (3.17%) TCP/IP
4 30 (2.80%) WAN
5 29 (2.71%) DNS
5 29 (2.71%) LAN
6 23 (2.15%) VoIP
7 20 (1.87%) DHCP
8 17 (1.59%) LTE
9 16 (1.49%) 3G
9 16 (1.49%) 4G
9 16 (1.49%) Remote Desktop
10 15 (1.40%) SNMP
10 15 (1.40%) VSAT
11 13 (1.21%) Ethernet
11 13 (1.21%) SAN
11 13 (1.21%) SSH
12 12 (1.12%) GPRS
13 11 (1.03%) Wi-Fi
14 9 (0.84%) HTTP
Database & Business Intelligence
1 39 (3.64%) SQL Server
2 27 (2.52%) MySQL
3 20 (1.87%) Relational Database
4 10 (0.93%) QlikView
5 5 (0.47%) Power BI
6 4 (0.37%) BusinessObjects
7 3 (0.28%) GIS
8 2 (0.19%) Crystal Reports
8 2 (0.19%) Oracle Reports
9 1 (0.093%) Amazon RDS
Development Applications
1 23 (2.15%) JIRA
2 13 (1.21%) Eclipse
3 4 (0.37%) PowerBuilder
4 3 (0.28%) GCC
5 1 (0.093%) Subversion
General
1 224 (20.90%) Social Skills
2 106 (9.89%) Manufacturing
3 61 (5.69%) Telecoms
4 59 (5.50%) Analytical Skills
5 47 (4.38%) Finance
5 47 (4.38%) French Language
6 45 (4.20%) Retail
7 40 (3.73%) Electronics
8 29 (2.71%) German Language
8 29 (2.71%) Military
9 21 (1.96%) Public Sector
10 20 (1.87%) Organisational Skills
11 14 (1.31%) Automotive
11 14 (1.31%) Marketing
12 13 (1.21%) Games
13 11 (1.03%) Documentation Skills
14 10 (0.93%) Presentation Skills
15 9 (0.84%) Spanish Language
16 8 (0.75%) Italian Language
16 8 (0.75%) Law
Libraries, Frameworks & Software Standards
1 30 (2.80%) HTML
2 22 (2.05%) CSS
3 21 (1.96%) XML
4 19 (1.77%) REST
5 17 (1.59%) Web Services
6 13 (1.21%) Ajax
6 13 (1.21%) AngularJS
6 13 (1.21%) JDBC
6 13 (1.21%) ODBC
6 13 (1.21%) SOAP
6 13 (1.21%) XHTML
7 10 (0.93%) .NET
8 3 (0.28%) EDI
8 3 (0.28%) JSON
8 3 (0.28%) Lightning Web Components
8 3 (0.28%) React
9 1 (0.093%) BREW
9 1 (0.093%) LDAP
Miscellaneous
1 35 (3.26%) Driving Licence
2 24 (2.24%) Data Centre
3 18 (1.68%) Onboarding
4 17 (1.59%) CCTV
4 17 (1.59%) Management Information System
4 17 (1.59%) Self-Motivation
5 13 (1.21%) CMDB
6 8 (0.75%) Linux Command Line
7 7 (0.65%) Algorithms
7 7 (0.65%) Fat Client
7 7 (0.65%) Fibre Optics
7 7 (0.65%) Renewable Energy
7 7 (0.65%) Thin Client
8 6 (0.56%) Foreign Exchange (FX)
9 5 (0.47%) Data Protection Act
9 5 (0.47%) Greenfield Project
9 5 (0.47%) Low-Code
10 4 (0.37%) AS400
10 4 (0.37%) FMCG
10 4 (0.37%) IPTV
Operating Systems
1 203 (18.94%) Windows
2 101 (9.42%) Windows Server
3 57 (5.32%) Linux
4 34 (3.17%) Windows 10
5 26 (2.43%) Mac OS
6 15 (1.40%) Unix
7 13 (1.21%) Windows Server 2019
8 12 (1.12%) Windows Server 2012
9 9 (0.84%) Windows Server 2016
10 8 (0.75%) Apple iOS
11 6 (0.56%) Android
12 2 (0.19%) Solaris
12 2 (0.19%) VMS
13 1 (0.093%) Windows 7
Processes & Methodologies
1 253 (23.60%) Customer Service
2 154 (14.37%) Problem-Solving
3 72 (6.72%) ITIL
4 52 (4.85%) Continuous Improvement
5 41 (3.82%) CRM
6 34 (3.17%) Customer Experience
7 30 (2.80%) Time Management
8 28 (2.61%) Coaching
9 27 (2.52%) Business Intelligence
10 25 (2.33%) B2B
11 24 (2.24%) Commercial Awareness
11 24 (2.24%) Mentoring
12 20 (1.87%) Cybersecurity
13 19 (1.77%) ERP
14 18 (1.68%) Disaster Recovery
14 18 (1.68%) ITSM
14 18 (1.68%) Network Management
15 16 (1.49%) OO
15 16 (1.49%) OOP
16 15 (1.40%) Process Improvement
Programming Languages
1 60 (5.60%) SQL
2 24 (2.24%) JavaScript
3 22 (2.05%) Java
4 20 (1.87%) Python
5 18 (1.68%) PL/SQL
6 17 (1.59%) PowerShell
7 14 (1.31%) C#
8 13 (1.21%) Perl
9 9 (0.84%) PHP
10 4 (0.37%) T-SQL
10 4 (0.37%) VB.NET
10 4 (0.37%) VBA
10 4 (0.37%) VBScript
11 3 (0.28%) Apex Code
Qualifications
1 85 (7.93%) Degree
2 34 (3.17%) HNC
3 23 (2.15%) HND
4 20 (1.87%) Security Cleared
5 9 (0.84%) Azure Certification
6 8 (0.75%) CCNA
6 8 (0.75%) Cisco Certification
6 8 (0.75%) Computer Science Degree
7 7 (0.65%) Microsoft Certification
8 6 (0.56%) GCSC
9 5 (0.47%) ITIL Certification
9 5 (0.47%) SC Cleared
10 4 (0.37%) BPSS Clearance
10 4 (0.37%) CESG Certified Professional
10 4 (0.37%) Citrix Certification
10 4 (0.37%) MCITP
10 4 (0.37%) MCP
10 4 (0.37%) VMware Certified Professional (VCP)
11 2 (0.19%) MCSA
12 1 (0.093%) PhD
Quality Assurance & Compliance
1 39 (3.64%) SLA
2 20 (1.87%) QA
3 11 (1.03%) GDPR
4 5 (0.47%) ISO/IEC 27001
5 3 (0.28%) Accessibility
5 3 (0.28%) Disclosure Scotland
6 2 (0.19%) Cyber Essentials
6 2 (0.19%) ISO 14001
6 2 (0.19%) ISO 9001
6 2 (0.19%) Sarbanes-Oxley
System Software
1 105 (9.79%) Active Directory
2 52 (4.85%) Hyper-V
3 40 (3.73%) VMware Infrastructure
4 10 (0.93%) vSphere
5 8 (0.75%) Firmware
6 7 (0.65%) Virtual Desktop
7 6 (0.56%) Virtual Servers
8 5 (0.47%) Virtual Machines
9 4 (0.37%) Microsoft Virtual Server
9 4 (0.37%) NFS
9 4 (0.37%) Terminal Services
9 4 (0.37%) XenApp
9 4 (0.37%) XenDesktop
10 1 (0.093%) VMware ESXi
Systems Management
1 31 (2.89%) Microsoft Intune
2 13 (1.21%) WMI
3 7 (0.65%) Progress Chef
4 5 (0.47%) Jamf Pro
5 4 (0.37%) SCCM
6 3 (0.28%) Cisco Prime
6 3 (0.28%) McAfee ePO
6 3 (0.28%) SCOM
7 1 (0.093%) Autotask
7 1 (0.093%) PaperCut
Vendors
1 196 (18.28%) Microsoft
2 59 (5.50%) VMware
3 27 (2.52%) Oracle
4 24 (2.24%) Cisco
5 19 (1.77%) Salesforce
6 14 (1.31%) Citrix
6 14 (1.31%) Veeam
7 13 (1.21%) Splunk
8 9 (0.84%) HP
8 9 (0.84%) SAP
9 6 (0.56%) Acronis
9 6 (0.56%) Apple
9 6 (0.56%) Commvault
9 6 (0.56%) Siemens
10 5 (0.47%) Google
10 5 (0.47%) ServiceNow
11 4 (0.37%) Cognos
11 4 (0.37%) ConnectWise
11 4 (0.37%) HubSpot
11 4 (0.37%) Sun