Support Analyst Jobs in the North West

Support Analyst
England > North West

The median Support Analyst salary in the North West is £31,750 per year according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 172 174 180
Rank change year-on-year +2 +6 -19
Permanent jobs requiring a Support Analyst 136 118 170
As % of all permanent jobs advertised in the North West 1.27% 1.60% 1.77%
As % of the Job Titles category 1.34% 1.79% 1.84%
Number of salaries quoted 114 106 142
10th Percentile £23,500 £21,375 £22,750
25th Percentile £26,250 £25,000 £25,500
Median annual salary (50th Percentile) £31,750 £35,000 £29,000
Median % change year-on-year -9.29% +20.69% -3.33%
75th Percentile £47,500 £47,500 £38,797
90th Percentile £50,000 £52,500 £43,750
England median annual salary £35,000 £35,000 £32,500
% change year-on-year - +7.69% -1.52%

All Permanent IT Job Vacancies
North West

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North West with a recognized job title 10,164 6,599 9,230
% of permanent jobs with a recognized job title 94.90% 89.53% 96.03%
Number of salaries quoted 7,697 4,001 5,389
10th Percentile £27,250 £30,138 £28,250
25th Percentile £36,351 £40,834 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +10.53%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £78,500 £81,250 £81,250
England median annual salary £52,500 £60,567 £60,000
% change year-on-year -13.32% +0.95% +9.09%

Support Analyst
Job Vacancy Trend in the North West

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for Support Analyst in the North West

Support Analyst
Salary Trend in the North West

3-month moving average salary quoted in jobs citing Support Analyst in the North West.

Salary trend for Support Analyst in the North West

Support Analyst
Salary Histogram in the North West

Salary distribution for jobs citing Support Analyst in the North West over the 6 months to 2 June 2024.

Salary histogram for Support Analyst in the North West

Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the North West region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Manchester -10 49 £45,000 +28.57% 8
Cheshire +10 42 £27,750 +23.33% 5
Merseyside +6 16 £28,500 -34.10% 6
Lancashire -12 13 £28,000 -25.33% 4
Cumbria - 12 £22,500 - 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the North West

For the 6 months to 2 June 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Support Analyst in the job title.

1 66 (48.53%) Social Skills
2 37 (27.21%) Microsoft
3 32 (23.53%) ITIL
4 27 (19.85%) Customer Service
5 24 (17.65%) Problem-Solving
6 23 (16.91%) Dynamics 365
6 23 (16.91%) Microsoft 365
7 22 (16.18%) Active Directory
7 22 (16.18%) Finance
7 22 (16.18%) Windows
7 22 (16.18%) ERP
8 21 (15.44%) Azure
9 18 (13.24%) Microsoft Office
10 15 (11.03%) Marketing
10 15 (11.03%) Continuous Improvement
11 14 (10.29%) SQL
12 13 (9.56%) SLA
12 13 (9.56%) Retail
13 12 (8.82%) Law
14 11 (8.09%) Migration
14 11 (8.09%) User Acceptance Testing
14 11 (8.09%) Data Migration
14 11 (8.09%) Analytical Skills
15 9 (6.62%) Service Management
15 9 (6.62%) T-SQL
15 9 (6.62%) Microsoft Excel
16 8 (5.88%) CRM
16 8 (5.88%) Microsoft Exchange
16 8 (5.88%) ITSM
16 8 (5.88%) Degree

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (5.88%) Microsoft Exchange
2 4 (2.94%) SharePoint
3 3 (2.21%) Moodle
4 1 (0.74%) CMS
Applications
1 18 (13.24%) Microsoft Office
2 9 (6.62%) Microsoft Excel
3 1 (0.74%) Microsoft PowerPoint
3 1 (0.74%) Trello
Business Applications
1 6 (4.41%) Oracle ERP
2 3 (2.21%) Epicor Tropos
2 3 (2.21%) Infor SunSystems
2 3 (2.21%) iTrent
3 2 (1.47%) Salesforce CRM
4 1 (0.74%) Dynamics CRM
4 1 (0.74%) Dynamics GP
Cloud Services
1 23 (16.91%) Dynamics 365
1 23 (16.91%) Microsoft 365
2 21 (15.44%) Azure
3 6 (4.41%) AWS
3 6 (4.41%) Entra ID
4 4 (2.94%) Google Workspace
5 3 (2.21%) OCI
5 3 (2.21%) Power Platform
5 3 (2.21%) SaaS
6 1 (0.74%) Canva
Communications & Networking
1 3 (2.21%) LAN
1 3 (2.21%) TCP/IP
1 3 (2.21%) WAN
2 2 (1.47%) DHCP
2 2 (1.47%) DNS
2 2 (1.47%) Remote Desktop
2 2 (1.47%) Wi-Fi
3 1 (0.74%) Firewall
3 1 (0.74%) Internet
3 1 (0.74%) Network Security
Database & Business Intelligence
1 3 (2.21%) BusinessObjects
1 3 (2.21%) Power BI
1 3 (2.21%) SQL Server
1 3 (2.21%) SQL Server Reporting Services
2 2 (1.47%) Crystal Reports
3 1 (0.74%) Relational Database
Development Applications
1 5 (3.68%) Eclipse
2 1 (0.74%) JIRA
General
1 66 (48.53%) Social Skills
2 22 (16.18%) Finance
3 15 (11.03%) Marketing
4 13 (9.56%) Retail
5 12 (8.82%) Law
6 11 (8.09%) Analytical Skills
7 6 (4.41%) Legal
7 6 (4.41%) Manufacturing
8 3 (2.21%) Back Office
9 2 (1.47%) Organisational Skills
9 2 (1.47%) Social Housing
9 2 (1.47%) Telecoms
10 1 (0.74%) Automotive
10 1 (0.74%) Banking
10 1 (0.74%) Public Sector
Libraries, Frameworks & Software Standards
1 3 (2.21%) Oracle Fusion
2 1 (0.74%) EDI
2 1 (0.74%) Middleware
Miscellaneous
1 8 (5.88%) Self-Motivation
2 5 (3.68%) Onboarding
3 4 (2.94%) e-Learning
4 3 (2.21%) FMCG
4 3 (2.21%) Greenfield Project
4 3 (2.21%) Learning Management System
4 3 (2.21%) Life Science
4 3 (2.21%) VLE
5 2 (1.47%) Data Centre
6 1 (0.74%) Driving Licence
6 1 (0.74%) Management Information System
6 1 (0.74%) Mobile App
6 1 (0.74%) NHS
6 1 (0.74%) Social Media
6 1 (0.74%) Video Conferencing
Operating Systems
1 22 (16.18%) Windows
2 8 (5.88%) Windows 10
3 7 (5.15%) Linux
4 4 (2.94%) Apple iOS
5 1 (0.74%) Android
Processes & Methodologies
1 32 (23.53%) ITIL
2 27 (19.85%) Customer Service
3 24 (17.65%) Problem-Solving
4 22 (16.18%) ERP
5 15 (11.03%) Continuous Improvement
6 11 (8.09%) Data Migration
6 11 (8.09%) Migration
6 11 (8.09%) User Acceptance Testing
7 9 (6.62%) Service Management
8 8 (5.88%) CRM
8 8 (5.88%) ITSM
9 7 (5.15%) Business Intelligence
9 7 (5.15%) Coaching
9 7 (5.15%) Information Security
10 6 (4.41%) Business Continuity
10 6 (4.41%) Disaster Recovery
10 6 (4.41%) IT Strategy
10 6 (4.41%) Release Management
10 6 (4.41%) Root Cause Analysis
10 6 (4.41%) Stakeholder Management
Programming Languages
1 14 (10.29%) SQL
2 9 (6.62%) T-SQL
3 3 (2.21%) C#
4 1 (0.74%) PowerShell
4 1 (0.74%) VB
4 1 (0.74%) VBA
Qualifications
1 8 (5.88%) Degree
2 3 (2.21%) A+ Certification
2 3 (2.21%) ITIL Certification
3 2 (1.47%) MCP
3 2 (1.47%) Microsoft Certification
4 1 (0.74%) DBS Check
4 1 (0.74%) SC Cleared
4 1 (0.74%) Security Cleared
Quality Assurance & Compliance
1 13 (9.56%) SLA
2 6 (4.41%) Cyber Essentials
3 3 (2.21%) ISO/IEC 27001
4 2 (1.47%) ISO 9001
System Software
1 22 (16.18%) Active Directory
2 2 (1.47%) Hyper-V
2 2 (1.47%) VMware Infrastructure
3 1 (0.74%) Terminal Services
Systems Management
1 7 (5.15%) Microsoft Intune
2 5 (3.68%) Systems Management Server (SMS)
3 4 (2.94%) SCCM
4 3 (2.21%) Jamf Pro
4 3 (2.21%) Progress Chef
Vendors
1 37 (27.21%) Microsoft
2 6 (4.41%) Oracle
2 6 (4.41%) ServiceNow
2 6 (4.41%) Veeam
3 5 (3.68%) Guidewire
3 5 (3.68%) Rapid7
4 3 (2.21%) Epicor
4 3 (2.21%) Infor
4 3 (2.21%) SAP
5 2 (1.47%) Salesforce
5 2 (1.47%) VMware
6 1 (0.74%) Adobe
6 1 (0.74%) Cisco
6 1 (0.74%) Citrix
6 1 (0.74%) DocuSign
6 1 (0.74%) iManage
6 1 (0.74%) Meraki