2nd Line Support Engineer Jobs in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £32,000 per year according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 536 563 832
Rank change year-on-year +27 +269 -134
Permanent jobs requiring a 2nd Line Support Engineer 330 390 347
As % of all permanent jobs advertised in England 0.36% 0.46% 0.25%
As % of the Job Titles category 0.38% 0.51% 0.26%
Number of salaries quoted 314 359 332
10th Percentile £25,575 £26,250 £26,000
25th Percentile £27,125 £28,000 £26,750
Median annual salary (50th Percentile) £32,000 £32,500 £32,000
Median % change year-on-year -1.54% +1.56% +12.28%
75th Percentile £35,000 £37,000 £34,406
90th Percentile £38,000 £40,000 £38,750
UK median annual salary £31,000 £32,500 £31,500
% change year-on-year -4.62% +3.17% +10.53%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 86,435 76,952 135,807
% of permanent jobs with a recognized job title 94.72% 91.31% 96.01%
Number of salaries quoted 63,785 50,234 75,047
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,000 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,567 £60,000
Median % change year-on-year -13.32% +0.95% +9.09%
75th Percentile £71,000 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in England.

Salary trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 2 June 2024.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +64 77 £30,000 +8.70% 8
South East -70 70 £30,000 -4.76% 24
London +39 57 £34,000 -2.86% 8
East of England +19 49 £32,500 -4.41% 5
South West -26 46 £33,250 -10.14% 9
North West 0 36 £29,500 +1.72% 5
Midlands +2 34 £30,000 - 7
North East +8 21 £32,000 -1.54% 1
West Midlands -1 21 £30,000 -3.23% 1
Yorkshire +61 20 £32,500 +17.75% 2
East Midlands -11 13 £32,500 +8.33% 6
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 2 June 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 245 (74.24%) Windows
2 230 (69.70%) Active Directory
3 227 (68.79%) Microsoft 365
4 226 (68.48%) Microsoft
5 151 (45.76%) Azure
6 150 (45.45%) Social Skills
7 115 (34.85%) Problem-Solving
8 113 (34.24%) Windows Server
9 110 (33.33%) Windows 10
10 94 (28.48%) SharePoint
11 93 (28.18%) VMware
12 89 (26.97%) Microsoft Exchange
13 84 (25.45%) Firewall
13 84 (25.45%) Customer Service
14 75 (22.73%) Microsoft Office
14 75 (22.73%) Microsoft Intune
15 66 (20.00%) VMware Infrastructure
16 64 (19.39%) Hyper-V
17 56 (16.97%) Entra ID
17 56 (16.97%) Microsoft Certification
18 50 (15.15%) ITIL
19 48 (14.55%) Wi-Fi
20 46 (13.94%) Analytical Skills
21 44 (13.33%) WAN
21 44 (13.33%) Citrix
22 43 (13.03%) LAN
23 39 (11.82%) Degree
24 36 (10.91%) DNS
25 35 (10.61%) SCCM
25 35 (10.61%) Organisational Skills

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 94 (28.48%) SharePoint
2 89 (26.97%) Microsoft Exchange
3 14 (4.24%) SharePoint 2010
3 14 (4.24%) SharePoint 2013
4 2 (0.61%) Confluence
4 2 (0.61%) Exchange Server 2007
4 2 (0.61%) Exchange Server 2010
4 2 (0.61%) Exchange Server 2013
4 2 (0.61%) Skype for Business
5 1 (0.30%) IBM Domino
5 1 (0.30%) IBM Notes
Applications
1 75 (22.73%) Microsoft Office
2 11 (3.33%) Microsoft Excel
3 2 (0.61%) Spreadsheet
Cloud Services
1 227 (68.79%) Microsoft 365
2 151 (45.76%) Azure
3 56 (16.97%) Entra ID
4 31 (9.39%) OneDrive
5 29 (8.79%) AWS
6 27 (8.18%) GCP
7 11 (3.33%) Dynamics 365
8 3 (0.91%) Azure Sentinel
8 3 (0.91%) Google Workspace
9 2 (0.61%) Cloud Computing
9 2 (0.61%) Mimecast
9 2 (0.61%) SaaS
10 1 (0.30%) IaaS
10 1 (0.30%) Serverless
Communications & Networking
1 84 (25.45%) Firewall
2 48 (14.55%) Wi-Fi
3 44 (13.33%) WAN
4 43 (13.03%) LAN
5 36 (10.91%) DNS
6 26 (7.88%) VPN
7 25 (7.58%) DHCP
8 22 (6.67%) VLAN
9 21 (6.36%) Network Security
10 19 (5.76%) SAN
11 18 (5.45%) TCP/IP
12 15 (4.55%) VoIP
13 10 (3.03%) Remote Desktop
14 8 (2.42%) Internet
14 8 (2.42%) NAS
15 6 (1.82%) Intranet
16 5 (1.52%) PBX
17 3 (0.91%) Ethernet
17 3 (0.91%) SMTP
17 3 (0.91%) Unified Communications
Database & Business Intelligence
1 28 (8.48%) SQL Server
2 15 (4.55%) Amazon RDS
3 8 (2.42%) MariaDB
3 8 (2.42%) MySQL
4 1 (0.30%) Relational Database
Development Applications
1 5 (1.52%) JIRA
General
1 150 (45.45%) Social Skills
2 46 (13.94%) Analytical Skills
3 35 (10.61%) Organisational Skills
4 21 (6.36%) Finance
5 15 (4.55%) Law
6 11 (3.33%) Legal
6 11 (3.33%) Manufacturing
7 9 (2.73%) Documentation Skills
8 8 (2.42%) Telecoms
9 7 (2.12%) Retail
10 3 (0.91%) Games
11 2 (0.61%) Inclusion and Diversity
12 1 (0.30%) Advertising
12 1 (0.30%) Automotive
12 1 (0.30%) Banking
12 1 (0.30%) Pharmaceutical
12 1 (0.30%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (1.21%) Cocoa
2 2 (0.61%) .NET
3 1 (0.30%) EDI
3 1 (0.30%) Web Services
Miscellaneous
1 26 (7.88%) Driving Licence
2 22 (6.67%) Onboarding
3 20 (6.06%) EPoS
4 10 (3.03%) Enterprise Storage
5 8 (2.42%) Clustering
5 8 (2.42%) Self-Motivation
6 7 (2.12%) iPad
6 7 (2.12%) Smartphone
7 6 (1.82%) Video Conferencing
8 5 (1.52%) Replication
9 3 (0.91%) Apple TV
10 2 (0.61%) Management Information System
11 1 (0.30%) Client/Server
11 1 (0.30%) Foreign Exchange (FX)
11 1 (0.30%) Hedge funds
11 1 (0.30%) iPhone
11 1 (0.30%) Linux Command Line
11 1 (0.30%) Public Cloud
11 1 (0.30%) Tandem
11 1 (0.30%) Team-Oriented Environment
Operating Systems
1 245 (74.24%) Windows
2 113 (34.24%) Windows Server
3 110 (33.33%) Windows 10
4 33 (10.00%) Mac OS
5 25 (7.58%) Windows Server 2012
6 21 (6.36%) Linux
7 15 (4.55%) Apple iOS
8 12 (3.64%) Android
8 12 (3.64%) Windows Server 2019
9 7 (2.12%) Windows Server 2016
10 5 (1.52%) CentOS
10 5 (1.52%) Windows Server 2008
11 4 (1.21%) Mac OS X
12 2 (0.61%) Windows 7
13 1 (0.30%) Windows 8
13 1 (0.30%) Windows Mobile
Processes & Methodologies
1 115 (34.85%) Problem-Solving
2 84 (25.45%) Customer Service
3 50 (15.15%) ITIL
4 25 (7.58%) Computer Science
5 24 (7.27%) Mobile Device Management
6 17 (5.15%) Server Virtualisation
7 16 (4.85%) Service Delivery
8 13 (3.94%) Server Management
9 12 (3.64%) Antivirus Management
9 12 (3.64%) Incident Management
9 12 (3.64%) Infrastructure Engineering
9 12 (3.64%) Mentoring
10 10 (3.03%) Desktop Virtualisation
10 10 (3.03%) Kalman Filter
11 9 (2.73%) Line Management
11 9 (2.73%) Project Delivery
12 8 (2.42%) Project Planning
12 8 (2.42%) Time Management
13 7 (2.12%) Change Control
13 7 (2.12%) Data Protection
Programming Languages
1 21 (6.36%) PowerShell
2 13 (3.94%) SQL
3 3 (0.91%) Python
4 2 (0.61%) Bash
5 1 (0.30%) C++
5 1 (0.30%) Perl
Qualifications
1 56 (16.97%) Microsoft Certification
2 39 (11.82%) Degree
3 26 (7.88%) Security Cleared
4 25 (7.58%) DBS Check
5 23 (6.97%) Computer Science Degree
6 22 (6.67%) A+ Certification
7 21 (6.36%) MCP
8 20 (6.06%) SC Cleared
9 14 (4.24%) MCITP
9 14 (4.24%) MCSE
10 12 (3.64%) Azure Certification
11 8 (2.42%) CompTIA Security+
11 8 (2.42%) Network+ Certification
12 6 (1.82%) HND
13 5 (1.52%) CCNA
13 5 (1.52%) Cisco Certification
14 2 (0.61%) ITIL Certification
14 2 (0.61%) ITIL Foundation Certificate
15 1 (0.30%) AWS Certification
15 1 (0.30%) MBA
Quality Assurance & Compliance
1 14 (4.24%) SLA
2 3 (0.91%) GDPR
3 1 (0.30%) ISO/IEC 27001
3 1 (0.30%) PCI DSS
System Software
1 230 (69.70%) Active Directory
2 66 (20.00%) VMware Infrastructure
3 64 (19.39%) Hyper-V
4 14 (4.24%) Virtual Desktop
4 14 (4.24%) XenApp
4 14 (4.24%) XenDesktop
5 8 (2.42%) VMware ESXi
5 8 (2.42%) vSphere
6 6 (1.82%) VMware Workstation
7 3 (0.91%) Terminal Services
8 1 (0.30%) Firmware
8 1 (0.30%) Virtual Servers
8 1 (0.30%) VMware NSX
Systems Management
1 75 (22.73%) Microsoft Intune
2 35 (10.61%) SCCM
3 8 (2.42%) Failover Clustering
3 8 (2.42%) Jamf Pro
4 7 (2.12%) Autotask
5 6 (1.82%) SmoothWall
6 3 (0.91%) NetBackup
7 2 (0.61%) vCenter Server
8 1 (0.30%) Backup Exec
8 1 (0.30%) Dell DRAC
8 1 (0.30%) Kubernetes
8 1 (0.30%) Opsgenie
8 1 (0.30%) SCOM
8 1 (0.30%) SCVMM
8 1 (0.30%) Single Sign-On
Vendors
1 226 (68.48%) Microsoft
2 93 (28.18%) VMware
3 44 (13.33%) Citrix
4 34 (10.30%) Cisco
5 27 (8.18%) HP
6 25 (7.58%) Google
7 22 (6.67%) Apple
7 22 (6.67%) Dell
8 20 (6.06%) Sophos
9 19 (5.76%) Veeam
10 14 (4.24%) Symantec
11 9 (2.73%) Datto
12 7 (2.12%) ESET
13 5 (1.52%) Remedy
14 4 (1.21%) Draytek
14 4 (1.21%) Salesforce
14 4 (1.21%) Veritas
15 3 (0.91%) Barracuda Networks
15 3 (0.91%) ConnectWise
15 3 (0.91%) Webroot