2nd Line Support Jobs in the East of England

Second Line Support
England > East of England

The median Second Line Support salary in the East of England is £31,000 per year according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 126 178 200
Rank change year-on-year +52 +22 -30
Permanent jobs requiring a 2nd Line Support 107 42 95
As % of all permanent jobs advertised in the East of England 1.64% 0.87% 1.37%
As % of the Job Titles category 1.74% 1.05% 1.47%
Number of salaries quoted 98 42 84
10th Percentile £26,000 £25,000 £23,804
25th Percentile £26,500 £27,125 £28,500
Median annual salary (50th Percentile) £31,000 £32,500 £32,500
Median % change year-on-year -4.62% - +16.07%
75th Percentile £37,000 £35,000 £33,750
90th Percentile £40,000 - £35,700
England median annual salary £31,000 £32,000 £30,000
% change year-on-year -3.13% +6.67% +7.14%

All Permanent IT Job Vacancies
East of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East of England with a recognized job title 6,144 4,012 6,466
% of permanent jobs with a recognized job title 94.05% 83.17% 93.22%
Number of salaries quoted 4,682 2,120 2,936
10th Percentile £26,000 £26,250 £27,500
25th Percentile £31,250 £36,250 £35,124
Median annual salary (50th Percentile) £47,500 £55,000 £50,000
Median % change year-on-year -13.64% +10.00% -
75th Percentile £62,500 £67,500 £65,000
90th Percentile £75,000 £80,000 £77,500
England median annual salary £52,500 £60,567 £60,000
% change year-on-year -13.32% +0.95% +9.09%

2nd Line Support
Job Vacancy Trend in the East of England

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for 2nd Line Support in the East of England

2nd Line Support
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing 2nd Line Support in the East of England.

Salary trend for 2nd Line Support in the East of England

2nd Line Support
Salary Histogram in the East of England

Salary distribution for jobs citing 2nd Line Support in the East of England over the 6 months to 2 June 2024.

Salary histogram for 2nd Line Support in the East of England

2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the East of England region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hertfordshire +23 37 £32,500 - 1
Essex +14 23 £35,000 -
Cambridgeshire +20 22 £31,000 +12.73% 3
Norfolk - 21 £27,500 - 1
Suffolk - 4 £25,000 - 4
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 2 June 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 2nd Line Support in the job title.

1 86 (80.37%) Microsoft 365
2 73 (68.22%) Microsoft
3 70 (65.42%) Windows
4 54 (50.47%) Active Directory
4 54 (50.47%) Azure
5 46 (42.99%) SharePoint
6 45 (42.06%) Windows Server
7 42 (39.25%) VMware
8 40 (37.38%) Social Skills
9 34 (31.78%) Customer Service
9 34 (31.78%) Microsoft Intune
10 29 (27.10%) Firewall
10 29 (27.10%) Microsoft Exchange
10 29 (27.10%) Entra ID
11 27 (25.23%) Windows 10
11 27 (25.23%) VMware Infrastructure
12 25 (23.36%) ITIL
13 18 (16.82%) Problem-Solving
14 17 (15.89%) Virtual Desktop
15 15 (14.02%) LAN
15 15 (14.02%) WAN
16 14 (13.08%) Microsoft Office
16 14 (13.08%) Microsoft Certification
16 14 (13.08%) vSphere
17 13 (12.15%) Hyper-V
18 12 (11.21%) Mentoring
18 12 (11.21%) TCP/IP
18 12 (11.21%) Linux
19 11 (10.28%) SLA
20 10 (9.35%) DNS

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (42.99%) SharePoint
2 29 (27.10%) Microsoft Exchange
3 8 (7.48%) IIS
Applications
1 14 (13.08%) Microsoft Office
Business Applications
1 3 (2.80%) JDE EnterpriseOne
1 3 (2.80%) Shopify
Cloud Services
1 86 (80.37%) Microsoft 365
2 54 (50.47%) Azure
3 29 (27.10%) Entra ID
4 7 (6.54%) OneDrive
5 4 (3.74%) AWS
6 3 (2.80%) Mimecast
6 3 (2.80%) Power Platform
7 1 (0.93%) IaaS
Communications & Networking
1 29 (27.10%) Firewall
2 15 (14.02%) LAN
2 15 (14.02%) WAN
3 12 (11.21%) TCP/IP
4 10 (9.35%) DHCP
4 10 (9.35%) DNS
5 9 (8.41%) Internet
5 9 (8.41%) Wi-Fi
6 8 (7.48%) WLAN
7 6 (5.61%) Intranet
7 6 (5.61%) Remote Desktop
7 6 (5.61%) VPN
8 3 (2.80%) VoIP
9 1 (0.93%) Network Security
9 1 (0.93%) VLAN
9 1 (0.93%) Wireless
Database & Business Intelligence
1 8 (7.48%) MariaDB
1 8 (7.48%) MySQL
1 8 (7.48%) SQL Server
2 6 (5.61%) Amazon RDS
3 3 (2.80%) Power BI
Development Applications
1 4 (3.74%) JIRA
General
1 40 (37.38%) Social Skills
2 8 (7.48%) Finance
3 5 (4.67%) Publishing
4 3 (2.80%) Organisational Skills
5 2 (1.87%) Legal
5 2 (1.87%) Manufacturing
5 2 (1.87%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (3.74%) Cocoa
Miscellaneous
1 7 (6.54%) iPad
2 3 (2.80%) Driving Licence
Operating Systems
1 70 (65.42%) Windows
2 45 (42.06%) Windows Server
3 27 (25.23%) Windows 10
4 12 (11.21%) Linux
5 8 (7.48%) Apple iOS
6 4 (3.74%) VMS
7 3 (2.80%) Android
7 3 (2.80%) Windows 7
7 3 (2.80%) Windows 8
8 1 (0.93%) Windows Server 2012
8 1 (0.93%) Windows Server 2019
Processes & Methodologies
1 34 (31.78%) Customer Service
2 25 (23.36%) ITIL
3 18 (16.82%) Problem-Solving
4 12 (11.21%) Mentoring
5 9 (8.41%) Line Management
5 9 (8.41%) Time Management
6 8 (7.48%) Project Delivery
6 8 (7.48%) Project Planning
6 8 (7.48%) Server Management
7 7 (6.54%) Software Deployment
7 7 (6.54%) Software Testing
8 6 (5.61%) Kalman Filter
9 5 (4.67%) Web Development
10 4 (3.74%) Collaborative Working
10 4 (3.74%) PRINCE2
10 4 (3.74%) Remote Monitoring and Management
11 3 (2.80%) B2B
11 3 (2.80%) Business Intelligence
11 3 (2.80%) E-Commerce
11 3 (2.80%) ERP
Programming Languages
1 9 (8.41%) SQL
2 8 (7.48%) PowerShell
Qualifications
1 14 (13.08%) Microsoft Certification
2 8 (7.48%) CompTIA Security+
2 8 (7.48%) Network+ Certification
3 7 (6.54%) Degree
4 6 (5.61%) HND
5 5 (4.67%) Azure Certification
6 3 (2.80%) CCNA
6 3 (2.80%) Cisco Certification
7 2 (1.87%) A+ Certification
7 2 (1.87%) Computer Science Degree
8 1 (0.93%) DBS Check
Quality Assurance & Compliance
1 11 (10.28%) SLA
System Software
1 54 (50.47%) Active Directory
2 27 (25.23%) VMware Infrastructure
3 17 (15.89%) Virtual Desktop
4 14 (13.08%) vSphere
5 13 (12.15%) Hyper-V
6 3 (2.80%) VMware ESXi
Systems Management
1 34 (31.78%) Microsoft Intune
2 8 (7.48%) WSUS
3 6 (5.61%) SmoothWall
4 3 (2.80%) Microsoft Data Protection Manager
4 3 (2.80%) SCDPM
5 1 (0.93%) SCCM
Vendors
1 73 (68.22%) Microsoft
2 42 (39.25%) VMware
3 10 (9.35%) Citrix
4 9 (8.41%) Apple
4 9 (8.41%) Veeam
5 8 (7.48%) Sophos
6 7 (6.54%) HP
7 3 (2.80%) Cisco
7 3 (2.80%) JD Edwards
7 3 (2.80%) Oracle