Customer Service Jobs in Central London

Customer Service
London > Central London

The following table provides summary statistics for permanent job vacancies advertised in Central London with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 2 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 68 78 67
Rank change year-on-year +10 -11 +75
Permanent jobs citing Customer Service 143 187 364
As % of all permanent jobs advertised in Central London 3.78% 3.73% 4.33%
As % of the Processes & Methodologies category 4.12% 3.94% 4.54%
Number of salaries quoted 132 153 194
10th Percentile £26,250 £30,000 £27,000
25th Percentile £32,688 £35,000 £30,000
Median annual salary (50th Percentile) £43,875 £40,000 £40,000
Median % change year-on-year +9.69% - -36.00%
75th Percentile £65,000 £67,500 £58,750
90th Percentile £76,250 £74,500 £81,750
London median annual salary £42,500 £42,500 £44,826
% change year-on-year - -5.19% -14.62%

All Process and Methodology Skills
Central London

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Central London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 3,472 4,747 8,015
As % of all permanent jobs advertised in Central London 91.73% 94.73% 95.34%
Number of salaries quoted 2,627 3,908 6,382
10th Percentile £40,000 £42,500 £43,888
25th Percentile £52,500 £55,000 £56,250
Median annual salary (50th Percentile) £72,500 £75,000 £72,500
Median % change year-on-year -3.33% +3.45% +3.57%
75th Percentile £95,000 £97,500 £93,750
90th Percentile £112,500 £112,875 £108,750
London median annual salary £70,000 £75,000 £70,000
% change year-on-year -6.67% +7.14% -

Customer Service
Job Vacancy Trend in Central London

Job postings citing Customer Service as a proportion of all IT jobs advertised in Central London.

Job vacancy trend for Customer Service in Central London

Customer Service
Salary Trend in Central London

3-month moving average salary quoted in jobs citing Customer Service in Central London.

Salary trend for Customer Service in Central London

Customer Service
Salary Histogram in Central London

Salary distribution for jobs citing Customer Service in Central London over the 6 months to 2 June 2024.

Salary histogram for Customer Service in Central London

Customer Service
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Central London region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
City of London +31 122 £45,000 +12.50% 35
West End of London +6 10 £43,000 +0.22% 5
Camden -11 5 £25,643 -40.23% 4
City of Westminster -11 5 £33,500 -10.67% 2
Southwark +20 3 £32,500 -46.72% 3
Kensington and Chelsea -5 2 £35,000 -17.65% 1
Lambeth -1 1 £30,000 -14.29% 1
Customer Service
London

Customer Service
Co-occurring Skills and Capabilities in Central London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (11.89%) SharePoint
2 13 (9.09%) Microsoft Exchange
3 5 (3.50%) IIS
4 1 (0.70%) SharePoint 2013
Applications
1 31 (21.68%) Microsoft Office
2 8 (5.59%) Microsoft Excel
3 4 (2.80%) Microsoft PowerPoint
Business Applications
1 12 (8.39%) Dynamics CRM
2 8 (5.59%) Remedy ITSM
3 3 (2.10%) Carpe Diem
3 3 (2.10%) Elite 3E
4 1 (0.70%) Dynamics NAV
4 1 (0.70%) NetSuite
4 1 (0.70%) SAP Business One
Cloud Services
1 58 (40.56%) Microsoft 365
2 50 (34.97%) Azure
3 26 (18.18%) Entra ID
4 18 (12.59%) Dynamics 365
5 17 (11.89%) Power Platform
6 16 (11.19%) Power Automate
6 16 (11.19%) PowerApps
7 10 (6.99%) Azure Functions
7 10 (6.99%) Azure Logic Apps
7 10 (6.99%) Azure Monitor
7 10 (6.99%) Azure Service Bus
7 10 (6.99%) Azure WebJobs
7 10 (6.99%) Serverless
8 9 (6.29%) AWS
9 8 (5.59%) Azure Storage
10 7 (4.90%) OneDrive
11 5 (3.50%) Azure Stack
12 4 (2.80%) Amazon EC2
12 4 (2.80%) WhatsApp
13 3 (2.10%) Cloud Computing
Communications & Networking
1 9 (6.29%) DHCP
1 9 (6.29%) TCP/IP
2 7 (4.90%) DNS
2 7 (4.90%) Internet
2 7 (4.90%) VPN
3 5 (3.50%) WebEx
3 5 (3.50%) Wi-Fi
4 4 (2.80%) Firewall
4 4 (2.80%) Skype
4 4 (2.80%) Telepresence
4 4 (2.80%) VoIP
5 3 (2.10%) Remote Desktop
5 3 (2.10%) Unified Communications
5 3 (2.10%) WAN
6 2 (1.40%) LAN
7 1 (0.70%) 4G
7 1 (0.70%) Intranet
7 1 (0.70%) Intrusion Detection
7 1 (0.70%) SD-WAN
7 1 (0.70%) Structured Cabling
Database & Business Intelligence
1 16 (11.19%) Power BI
2 6 (4.20%) SQL Server
3 5 (3.50%) Relational Database
4 3 (2.10%) Big Data
4 3 (2.10%) Hadoop
4 3 (2.10%) Tableau
5 2 (1.40%) Azure SQL Database
6 1 (0.70%) Amazon RDS
6 1 (0.70%) NoSQL
6 1 (0.70%) SQL Server Integration Services
6 1 (0.70%) SQL Server Reporting Services
Development Applications
1 1 (0.70%) JIRA
General
1 60 (41.96%) Social Skills
2 34 (23.78%) Law
3 32 (22.38%) Analytical Skills
4 29 (20.28%) Finance
5 21 (14.69%) Legal
6 15 (10.49%) Public Sector
7 12 (8.39%) Marketing
8 11 (7.69%) Inclusion and Diversity
9 10 (6.99%) Automotive
10 7 (4.90%) Organisational Skills
10 7 (4.90%) Presentation Skills
11 6 (4.20%) Retail
12 4 (2.80%) Banking
12 4 (2.80%) Multimedia
13 3 (2.10%) Influencing Skills
14 2 (1.40%) Documentation Skills
14 2 (1.40%) Telecoms
15 1 (0.70%) Electronics
15 1 (0.70%) Manufacturing
15 1 (0.70%) Tech for Good
Job Titles
1 35 (24.48%) Analyst
2 27 (18.88%) IT Support
3 22 (15.38%) Support Analyst
4 18 (12.59%) IT Analyst
5 16 (11.19%) 2nd Line Support
5 16 (11.19%) Support Engineer
6 14 (9.79%) Consultant
6 14 (9.79%) IT Support Analyst
7 13 (9.09%) Service Analyst
8 12 (8.39%) 1st/2nd Line Support
9 11 (7.69%) 1st Line Support
9 11 (7.69%) Service Desk Analyst
10 8 (5.59%) Azure Engineer
10 8 (5.59%) IT Engineer
10 8 (5.59%) IT Support Engineer
10 8 (5.59%) Senior
10 8 (5.59%) Service Manager
11 7 (4.90%) 2nd Line Engineer
11 7 (4.90%) Dynamics 365 Consultant
11 7 (4.90%) Site Reliability Engineer
Libraries, Frameworks & Software Standards
1 5 (3.50%) .NET
1 5 (3.50%) HTML5 Canvas
2 4 (2.80%) XMPP
3 3 (2.10%) EDI
4 1 (0.70%) Node.js
4 1 (0.70%) Quarkus
4 1 (0.70%) React
4 1 (0.70%) Spring
4 1 (0.70%) Spring Boot
Miscellaneous
1 11 (7.69%) Self-Motivation
2 9 (6.29%) Public Cloud
3 8 (5.59%) Linux Command Line
4 7 (4.90%) Video Conferencing
5 6 (4.20%) Management Information System
6 5 (3.50%) Blackberry
6 5 (3.50%) IoT
6 5 (3.50%) Low-Code
6 5 (3.50%) Onboarding
7 4 (2.80%) Algorithms
8 3 (2.10%) Fat Client
8 3 (2.10%) iPhone
8 3 (2.10%) Thin Client
9 2 (1.40%) Data Centre
9 2 (1.40%) Greenfield Project
9 2 (1.40%) iPad
9 2 (1.40%) Smartphone
10 1 (0.70%) Cloud Native
10 1 (0.70%) Hybrid Cloud
10 1 (0.70%) Virtual Team
Operating Systems
1 68 (47.55%) Windows
2 30 (20.98%) Windows 10
3 10 (6.99%) Windows Server
4 9 (6.29%) Linux
5 8 (5.59%) Apple iOS
6 6 (4.20%) Mac OS
7 3 (2.10%) Windows Server 2019
8 2 (1.40%) Android
8 2 (1.40%) Windows Server 2012
8 2 (1.40%) Windows Server 2016
Processes & Methodologies
1 37 (25.87%) Problem-Solving
2 24 (16.78%) ITSM
3 21 (14.69%) ITIL
4 20 (13.99%) Business Intelligence
5 19 (13.29%) Project Delivery
6 16 (11.19%) Continuous Improvement
7 15 (10.49%) Service Management
8 14 (9.79%) CRM
9 13 (9.09%) Analytics
10 12 (8.39%) Incident Management
10 12 (8.39%) Service Delivery
11 11 (7.69%) Presales
11 11 (7.69%) Scrum
12 10 (6.99%) Change Management
12 10 (6.99%) Customer Engagement
12 10 (6.99%) DevOps
12 10 (6.99%) Infrastructure Engineering
12 10 (6.99%) Log Analytics
13 9 (6.29%) Capacity Planning
13 9 (6.29%) Infrastructure as Code
Programming Languages
1 15 (10.49%) SQL
2 13 (9.09%) PowerShell
3 11 (7.69%) JavaScript
4 10 (6.99%) Bash
5 5 (3.50%) C#
5 5 (3.50%) Python
6 3 (2.10%) R
7 2 (1.40%) Java
8 1 (0.70%) Perl
8 1 (0.70%) PL/SQL
8 1 (0.70%) T-SQL
8 1 (0.70%) VBA
Qualifications
1 22 (15.38%) Degree
2 18 (12.59%) Security Cleared
3 16 (11.19%) Azure Certification
4 11 (7.69%) Microsoft Certification
5 6 (4.20%) Computer Science Degree
5 6 (4.20%) ITIL Foundation Certificate
6 3 (2.10%) CIPD
6 3 (2.10%) DBS Check
6 3 (2.10%) ITIL Certification
6 3 (2.10%) MCP
7 2 (1.40%) A+ Certification
7 2 (1.40%) CCNA
7 2 (1.40%) Cisco Certification
8 1 (0.70%) CISSP
8 1 (0.70%) MCITP
8 1 (0.70%) MCSE
8 1 (0.70%) MCTS
Quality Assurance & Compliance
1 9 (6.29%) SLA
2 5 (3.50%) QA
3 2 (1.40%) GDPR
4 1 (0.70%) Cyber Essentials
4 1 (0.70%) ISO 9001
System Software
1 43 (30.07%) Active Directory
2 7 (4.90%) VMware Infrastructure
3 3 (2.10%) Hyper-V
4 2 (1.40%) Virtual Servers
5 1 (0.70%) vSphere
Systems Management
1 14 (9.79%) Microsoft Intune
2 5 (3.50%) SCCM
3 3 (2.10%) AirWatch
4 1 (0.70%) Ansible
4 1 (0.70%) Kubernetes
4 1 (0.70%) vRealize
Vendors
1 82 (57.34%) Microsoft
2 12 (8.39%) Cisco
3 11 (7.69%) VMware
4 9 (6.29%) iManage
5 8 (5.59%) BMC
5 8 (5.59%) Citrix
5 8 (5.59%) Remedy
6 5 (3.50%) Aderant
7 3 (2.10%) Apple
7 3 (2.10%) ServiceNow
7 3 (2.10%) Veeam
7 3 (2.10%) Zoho
8 2 (1.40%) Datto
8 2 (1.40%) Oracle
8 2 (1.40%) SAP
8 2 (1.40%) Sophos
8 2 (1.40%) Ubiquiti
9 1 (0.70%) ForeScout
9 1 (0.70%) Netskope
9 1 (0.70%) Palo Alto