Service Desk Analyst Office Location: Camberley Surrey (Office based role) Working pattern: 4 days on/4 days off (11hr rotating shifts, 24/7 rota) Job type: Full time, Permanent Ref: (00)593 Telent are looking for a Service Desk Analyst (CustomerService Desk Agent … to be a part of our growing IT Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of our support services. This … is a shift-based role, where the Service Desk Analyst will be on a 24/7 rotating shift pattern of 4 days on, 4 days off (07:00-19:00, 19:00-07:00). A competitive salary based on unsociable hours, uncapped overtime options, 25 shifts/ more »
Brighton, East Sussex, South East, United Kingdom Hybrid / WFH Options
AWD online
CustomerService Advisor/Spanish Speaker who is fluent in oral and written Spanish and English with a great combination of administrative, customerservice and organisational/planning skills, as well as a good understanding of Microsoft Office is required for well-established company based in … communication skills (both oral and written) You must also be happy working shifts. JOB OVERVIEW We have a fantastic new job opportunity for a CustomerService Advisor who is fluent in oral and written Spanishand Englishwith a great combination of administrative, customerservice and organisational/… planning skills, as well as a good understanding of Microsoft Office. Working as the CustomerService Advisor you will provide excellent standard of service to customers through email, phones, and web chat interactions. As the CustomerService Advisor you will be resolving customer complaints more »
A Level 2 Ford CustomerService Advisor Apprentice is required. Working in a service department, the Apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. Duties include: dealing with customers both face to face and by … telephone and processing and solving customerservice complaints. Role Working in an exciting and busy environment the CustomerService Advisor Apprentice will be the front-line support for the busy service department. The Apprentice will keep in close contact with the management staff at the … dealership to update them on current customer affairs and relations. The apprentice’s role will include the following: Dealing with customers both face to face and by telephone To process and solve customerservice complaints Look to promote continuous improvement in customerservice Training Apprentices more »
Role: CustomerService Administrator Outbound Contract: Permanent Hours: M/F 0830 - 1730 Location: Dartford, DA2 6QS Why work for DACHSER? Were a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among … Pension Contribution 27 Days Holiday Employee Assistance Programme Discount Platform Life Assurance Benefit Cycle To Work Scheme Purpose Of The Role: To deliver a customer focused service quality to meet customer and network needs and requirements, adhere to local production quality control tools to maximise profit and … contribute to the strategic vision of the branch. To coordinate outbound customerservice for the development of a strong team ethic, a culture of trust internally, within and for the network and with the customers in the pursuit of delivering a quality service to the customermore »
CustomerService Support Maidstone, Kent (Commutable from: West Malling, Rochester, Ashford, Sittingbourne, Staplehurst, Marden, Coxheath, Lenham) £25,000 (£32,000 OTE) + Training + Progression + Benefits + Car Scheme Do you have CustomerService experience from an Automotive background, looking to work for a global … within their industry and are currently a multi-billion pound business with huge growth plans in place. As a result they require an additional Customer Advisor. You will be working on a days-basis out of their modern and fully equipped/dealership. You will be responsible for delivering … excellent customerservice and post-sales support care. This role would suit a CustomerService Advisor looking for a long-term career within a successful business offering the best training, progression and benefits on the market. The role: Based out of Dealership. Customer support, adviser more »
Turn IT on are looking for a Sales Support/Purchasing Executive who has a flair for sales support a passion for providing exemplary service to our customers to join our Procurement team. turn IT on is a vibrant and people focused business, and this is an excellent opportunity … supply of quotation, production of sales order and purchasing of products. Working closely with our projects, technical and installations teams to offer first class service to our customers. Based in the Witney head office, you will work within the Procurement team, reporting to the Procurement Manager. Our ideal candidate … education IT sector, be an exceptional communicator, used to liaising with internal and external customers; and understand and practice the key principles of good customer service. You will have excellent attention to detail, ensuring quotes are generated accurately in our CRM system, that these are converted effectively to sales more »
As a Customer Experience Specialist Service Advisor Apprentice apprentice, you will develop first-class customerservice skills including understanding customer needs and business needs, critically evaluating customerservice levels and implementing changes to improve the customer journey and using appropriate resources and … technology. Role The role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving … challenges Understanding the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop more »
CustomerService Representative Oxford (onsite) IT Support Services £22,000-£24,000 (DOE) A well established IT Support Services company is looking for an experienced CustomerService Representative to join their team on a full-time basis. You will be joining a team of 5 CustomerService Advisors providing advice on computer repairs and sales enquiries. Responsibilities: Handling incoming customer queries Resolving issues to management (Customer Support Team Lead) Maintain client details, processing payments, maintaining CRM Raising tickets/closing tickets Maintain customer information on database Account creation/new user … setups Skills: Microsoft Office- Excel/Word/Outlook Knowledge of CRM tools CustomerService Experience (1-2 years) If this is something you'd be interested in, can you please apply now and I will be in touch to discuss the role further. In Technology Group Ltd more »
As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customerservice skills including understanding customer needs and business needs, critically evaluating customerservice levels and implementing changes to improve the customer journey and using appropriate resources and technology. … Role The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for more »
Alton, England, United Kingdom Hybrid / WFH Options
In-Space Missions Limited
Who are you? An enthusiastic, self-starting individual, you will be interested in software configuration and administration, customerservice, service design, delivery and improvement. In this role, you will assist with elements of service architecture, roadmap development, service design and service delivery management. You … will work closely with the ground segment, operation, and system engineering teams to ensure service requirements are met. You will work as part of our space services team to deliver services to a variety of customers including institutional, academic and commercial organisations. You will also provide support to Space … colleagues using our service infrastructure and tools. You will be involved in administrating service software applications, assisting with the production of training materials, producing reports on service performance and identifying and implementing service improvements. You will report to the Space Services Manager and work with them more »
HONOR United Kingdom (hihonor.com) Title: Call Centre Manager Job Location: Reading, UK (will move to London in H2 2024, Frequent business trips to various customer locations (including some international travel) About the Role In this exciting role, you will play a pivotal role in shaping the success of our … responsible for developing and delivering engaging training programs that equip new hires and existing representatives with the knowledge, skills, and behaviours to provide exceptional customerservice that reflects our brand values. Ultimately you propel sales of our focus models by actively taking part in the sales process. This … and e-learning modules. Coach and mentor new hires during their onboarding process, ensuring they are comfortable and confident in their ability to handle customer inquiries. Provide ongoing support and development opportunities for existing call center representatives, helping them improve their performance and stay up-to-date on the more »
CustomerService Advisor (Engineering/Automotive) £24,000 + Training + Progression + Excellent Company Benefits. Commutable from Lymington, Christchurch, Milford on Sea, Bournemouth, Totton, New Milton. Are you a CustomerService Advisor looking to work for a nationwide business who have a great reputation for … tight knit team on a Monday to Friday basis. In this varied, fast paced position you will build relationships with the company's vast customer base as well as developing your own skillset through specific industry training. The company are one of the market leaders in their field and … taking care of their workforce, they are looking to expand further and add another ambitious member to the team. This role would suit a CustomerService Advisor looking to add to their skillset and join a tight knit team. The Role: Handle in-bound order/sales enquiries more »
Service Coordinator/Engineering Coordinator/Service Administrator required to join a global engineering manufacturer. The successful Service Coordinator/Engineering Coordinator/Service Administrator shall be office based near Fareham, responsible to plan and schedule the Field Service Engineers work, provide service support … liaise with customers plus the engineering team. Full product training provided. The Service Coordinator/Engineering Coordinator/Service Administrator will ideally have experience in coordinating, scheduling, service support, booking goods in or similar customerservice role within engineering. Full product training provided. Package … depending on experience Pension Additional Benefits Onsite Parking 25 days holiday including Bank Holidays Service Coordinator/Engineering Coordinator/Service Administrator Role Coordinate the work, assignments, and scheduling of the Service Engineers and profitability of the Service Department. Contacting customers over the phone to book more »
candidate will have previous experience working within Logistics, Scheduling, exports or imports but open to any industry if you have administration experience and strong customerservice * Strong customerservice and communication skills both verbal and written * Excellent time management and attention to detail * A team player … candidate will have previous experience working within Logistics, Scheduling, exports or imports but open to any industry if you have administration experience and strong customerservice * Strong customerservice and communication skills both verbal and written * Excellent time management and attention to detail * A team player more »
Basingstoke, Hampshire, South East, United Kingdom
Premier Technical Recruitment
of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Technical Support Manager/Customer Relationship Centre Manager to complement their professional UK Service Team supporting a range of automated laboratory equipment associated with Clinical and Industrial markets … across the whole of the UK. Reporting to the Director of CustomerService, the successful Technical Support Manager candidate will ensure the ongoing development of customer satisfaction, loyalty and retention, providing customers with world class levels of service and contributing to a profitable customerservice … well as the development of sales in conjunction with the sales and marketing teams, all achieved by delivering optimal organisation and efficiency of the Customer Relationship Centre team. Core responsibilities for this extremely varied and challenging Basingstoke based role will include (but not be limited to): The management, motivation more »
Job Title: CustomerService Representative (Temporary) Location: Chelmsford, Essex Salary: £11.80 per hour Duration: Minimum 6-month temporary contract, potential for permanent placement Working Hours: Monday to Friday, flexible with one weekend required per month (8:00 am - 16:30 pm) Key Responsibilities: Respond to customer inquiries … and concerns promptly and professionally via email. Utilize IT skills to navigate customer databases and systems efficiently. Demonstrate exceptional customerservice skills, ensuring a positive experience for all clients. Collaborate effectively with team members to address customer needs and resolve issues. Maintain accurate records of customer … Office suite (Word, Outlook, Excel). Excellent written communication skills with the ability to understand and respond to written English effectively. Prior experience in customerservice or a related field preferred. Experience with Microsoft Teams and other collaboration tools is advantageous. Flexibility to work a varied schedule, including more »
Guildford, England, United Kingdom Hybrid / WFH Options
Person Centred Software Ltd
You will play a key role in providing exceptional support and guidance to our customers. Working at customer sites across the UK, you will set up and configure customer devices and provide guidance. Bringing an interest in technology and strong customerservice skills, you will ensure … continued high level of customer satisfaction and aid understanding of our full portfolio of products. This is a 12 month fixed term contract. What you'll do: Perform factory resets on customer devices Install new software onto customer devices and ensure connectivity and perform basic troubleshooting Provide … guidance to customers on new software and ensure high levels of customerservice Maintain accurate records of support activities and issue resolution What you'll bring: Understanding and experience of mobile devices, for example smart phones and tablets Ability to troubleshoot basic software issues Excellent communication skills with more »
Job Title: Field Machinery Engineer Division: phs Wastekit Oxford Purpose of Role Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLAs. Service level agreements are agreed and … set with our customers and must be achieved. Service Engineers will work closely with the Service Planning Supervisor, Technical Manager and Operations Director to ensure an efficient and safe delivery. CustomerService To liaise with the call controllers and Field Service Supervisors to provide the … best service to the customers. The engineer is expected to help plan their daily work to maximize customerservice, achieve the highest standards and productivity using electronic and verbal communications as appropriate. The engineer should always try and take ownership of engineering issues so that the customermore »
Job Title : CustomerService Advisor Location: Highbury Campus, Portsmouth Salary: £22,132.00 (Full-Time Equivalent) Job Type: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent About the College: As a newly merged College, we aspire to be the employer of choice in the Portsmouth area … Student Beans and Totum with a COPC email address Free car parking across all campus sites (apart from Arundel) About The Role: As a customerservice assistant here at COPC, your role will encompass various responsibilities aimed at providing excellence service to students, staff and visitors. This … you: Excellent communication skills both verbal and written Strong interpersonal skills, maintaining an approachable demeanour to aid a positive first impression and rapport building Customer focused mindset with a commitment to providing exceptional service Problem solving abilities in order to resolve issues independently or collaboratively with colleagues Previous more »
Stevenage, Hertfordshire, South East, United Kingdom
Siemens Healthineers
you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. CustomerService Engineer - Imaging Equipment - Field based (Hertfordshire/Bedfordshire & surrounding areas) Competitive base salary + company car + bonus + overtime … OTE - Year 1) Siemens Healthineers is recruiting for a CustomerService Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs promptly and professionally. This isa field role with considerable independence travelling … to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? You will work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of SiemensHealthineers products within more »
Our client is looking for a Technical CustomerService Advisor, to join their Internal Service team, working from their offices in the Sevenoaks. The role will involve liaising over the telephone with customers and providing them with technical support and quotations for our client's range of … products. The Technical Customer Advisor, would be responsible for taking calls from customers and talking through the issue, assisting where possible and giving technical advice. Then should the issue not be able to be rectified over the phone, the advisor would then be responsible for liaising with an engineer … to fix the fault. The Advisor would also be responsible for logging ongoing jobs and ensuring these are completed. The Technical Customer Advisor, must have experience within a similar role, but this doesn't have to be within the plumbing and heating sector, as training will be provided for more »
Are you ready for a new challenge in customerservice? How about an exciting role working on a military estate in support of our Army customers? Youll get to be the first point of contact between the company and the customer. Join a great team at Aspire Defence … Services The Helpdesk Operator is not like any other customerservice role, even though proven experience of working in a customerservice environment is a key factor to be successful in this role. Youll be providing a 24-hour Helpdesk Service, and so youll need … temperaments and personalities, but when youre committed to putting customers first, your focus is not the level of difficulty but in delivering high quality service that meets or exceeds expectations of both internal and external customers. Youll need to be able to assist with administrative tasks and responsibilities, ensuring more »
Are you ready for a new challenge in customerservice? How about an exciting role working on a military estate in support of our Army customers? Youll get to be the first point of contact between the company and the customer. Join a great team at Aspire Defence … Services The Helpdesk Operator is not like any other customerservice role, even though proven experience of working in a customerservice environment is a key factor to be successful in this role. Youll be providing a 24-hour Helpdesk Service, and so youll need … temperaments and personalities, but when youre committed to putting customers first, your focus is not the level of difficulty but in delivering high quality service that meets or exceeds expectations of both internal and external customers. Youll need to be able to assist with administrative tasks and responsibilities, ensuring more »
KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors. Job Title: CustomerService and Admin Assessor/Trainer Location: Home/Field based (Candidates must be flexible with travel around Oxford/Reading/Bucks) Salary: £28,000 - £32,000 (Depending on skills … D32/33, A1, CAVA or TAQA. Have experience of Assessing the Business AdministratorApprenticeshipat Level 3 as a minimum. Hold solid occupational competency within CustomerService and Administration. Excellent IT skills and confident with online remote delivery. Full, clean driving licence and own vehicle. Must be flexible with … travel. Duties include: Assess and support learners working towards NewApprenticeship Standards in CustomerService L2 and Business Administrator L3. Deliver training and support to learners undertaking Functional Skills - Maths, English and ICT to level 2. Conduct online and face to face observations learnersto gather evidence towards their qualifications. more »
Job Title: Technical Customer Support Overview: We seek a proficient Technical CustomerService Representative to join our dynamic team. As a Technical CustomerService Representative, you will serve as the first point of contact for Dealers and end users seeking technical assistance over the phone … email, or chat. You will address inquiries, provide guidance, troubleshoot technical issues, and ensure customer satisfaction through effective communication and problem-solving skills. You will be office based at the Wessex Factory in Andover, Hampshire. Responsibilities: Provide Technical Support: Deliver exceptional technical support to customers by resolving inquiries, troubleshooting … issues, and providing guidance on product features and functionalities. Respond to Inquiries: Answer incoming customer inquiries via phone, email, or chat promptly and professionally, ensuring accurate and timely resolution. Troubleshoot Issues: Diagnose technical issues, analyze problems, and guide customers through step-by-step solutions, utilizing troubleshooting techniques and resources more »