Support Engineer Contracts

Support Engineer
UK

The median Support Engineer daily rate in the UK is £210 according to job vacancies posted during the 6 months to 19 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
19 May 2024		 Same period 2023 Same period 2022
Rank 116 118 159
Rank change year-on-year +2 +41 +82
Contract jobs requiring a Support Engineer 837 1,218 1,577
As % of all contract jobs advertised in the UK 1.97% 2.13% 1.80%
As % of the Job Titles category 2.12% 2.25% 1.88%
Number of daily rates quoted 576 876 1,031
10th Percentile £140 £150 £133
25th Percentile £163 £181 £163
Median daily rate (50th Percentile) £210 £250 £213
Median % change year-on-year -16.00% +17.65% +1.19%
75th Percentile £319 £420 £319
90th Percentile £447 £663 £438
UK excluding London median daily rate £200 £213 £193
% change year-on-year -5.88% +10.39% +1.32%
Number of hourly rates quoted 54 54 124
10th Percentile £16.25 £13.88 £13.26
25th Percentile £17.72 £16.54 £15.62
Median hourly rate £21.41 £20.30 £17.50
Median % change year-on-year +5.46% +16.00% +9.38%
75th Percentile £29.84 £25.94 £22.63
90th Percentile £46.39 £35.68 £35.00
UK excluding London median hourly rate £18.20 £20.00 £17.50
% change year-on-year -9.00% +14.29% +9.38%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,482 54,195 83,684
% of contract IT jobs with a recognized job title 92.78% 94.61% 95.39%
Number of daily rates quoted 25,718 37,839 58,825
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £543 £525
Median % change year-on-year -3.23% +3.33% +9.38%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,674 1,507 2,030
10th Percentile £12.83 £14.25 £12.50
25th Percentile £16.30 £19.21 £15.90
Median hourly rate £36.50 £45.00 £24.00
Median % change year-on-year -18.89% +87.50% +6.67%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £72.90 £76.00 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +5.26%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Engineer.

Daily rate trend for Support Engineer in the UK

Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing Support Engineer over the 6 months to 19 May 2024.

Daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Engineer.

Hourly rate trend for Support Engineer in the UK

Support Engineer
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Engineer over the 6 months to 19 May 2024.

Hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 19 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
England -1 723 £215 -14.00% 660
UK excluding London 0 485 £200 -5.88% 552
London -2 305 £255 -27.14% 148
Work from Home -21 150 £295 -21.33% 184
South East -10 119 £210 -12.41% 186
Midlands +2 85 £200 -20.00% 93
North of England -20 82 £190 -15.56% 106
South West -7 70 £188 -6.25% 87
Scotland +36 50 £238 +43.94% 25
East of England -3 46 £225 +17.65% 55
West Midlands -9 46 £225 -10.00% 52
North West -21 43 £160 -44.83% 61
East Midlands +16 39 £200 -20.00% 41
Yorkshire -1 31 £200 - 38
Wales +26 24 £145 -12.12% 10
Northern Ireland -1 11 £140 -34.12% 7
North East +9 8 £175 -12.50% 7

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 19 May 2024, Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 464 (55.44%) Windows
2 271 (32.38%) Social Skills
3 270 (32.26%) Microsoft
4 269 (32.14%) Active Directory
5 251 (29.99%) Microsoft 365
6 171 (20.43%) Windows 10
6 171 (20.43%) Security Cleared
7 169 (20.19%) Customer Service
8 152 (18.16%) Problem-Solving
9 142 (16.97%) SCCM
10 140 (16.73%) Azure
11 124 (14.81%) Finance
12 115 (13.74%) SC Cleared
13 113 (13.50%) ITIL
14 102 (12.19%) Microsoft Office
15 92 (10.99%) Windows Server
16 82 (9.80%) Linux
16 82 (9.80%) Microsoft Exchange
17 81 (9.68%) Degree
18 80 (9.56%) Cisco
19 77 (9.20%) Public Sector
20 75 (8.96%) Firewall
20 75 (8.96%) PowerShell
21 70 (8.36%) VPN
22 68 (8.12%) Microsoft Intune
23 67 (8.00%) SLA
24 66 (7.89%) SQL
25 64 (7.65%) Windows 7
26 62 (7.41%) Telecoms
27 59 (7.05%) DNS

Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 82 (9.80%) Microsoft Exchange
2 34 (4.06%) SharePoint
3 20 (2.39%) Confluence
4 13 (1.55%) Skype for Business
5 10 (1.19%) IIS
6 9 (1.08%) Blackberry Enterprise Server
7 6 (0.72%) JBoss
8 4 (0.48%) CMS
8 4 (0.48%) Tomcat
9 2 (0.24%) Oracle SOA Suite
10 1 (0.12%) Apache
10 1 (0.12%) Exchange Server 2007
10 1 (0.12%) Exchange Server 2013
10 1 (0.12%) nginx
10 1 (0.12%) Red Hat Fuse
10 1 (0.12%) SAS
10 1 (0.12%) Site Server
Applications
1 102 (12.19%) Microsoft Office
2 27 (3.23%) Microsoft Excel
3 12 (1.43%) Microsoft PowerPoint
4 8 (0.96%) MS Visio
5 7 (0.84%) Microsoft Project
6 2 (0.24%) AutoCAD
7 1 (0.12%) Acrobat
7 1 (0.12%) Revit
Business Applications
1 12 (1.43%) Elite 3E
2 6 (0.72%) Actimize
3 5 (0.60%) Dynamics CRM
4 3 (0.36%) Endur
5 2 (0.24%) BusinessWorks
5 2 (0.24%) Global One
5 2 (0.24%) Oracle EBS
5 2 (0.24%) Shopify
5 2 (0.24%) SystmOne
6 1 (0.12%) Eikon
6 1 (0.12%) NetSuite
6 1 (0.12%) Oracle 11i
6 1 (0.12%) Oracle Applications
6 1 (0.12%) Oracle Assets
6 1 (0.12%) Oracle E-Business Tax
6 1 (0.12%) Oracle Financials
6 1 (0.12%) Oracle Payables
6 1 (0.12%) Oracle Receivables
6 1 (0.12%) thinkFolio
6 1 (0.12%) Unit4 Business World
Cloud Services
1 251 (29.99%) Microsoft 365
2 140 (16.73%) Azure
3 32 (3.82%) AWS
4 31 (3.70%) Entra ID
5 23 (2.75%) WhatsApp
6 15 (1.79%) Azure DevOps
6 15 (1.79%) Cloud Computing
7 12 (1.43%) Power Platform
8 10 (1.19%) OneDrive
9 5 (0.60%) Azure Cognitive Services
9 5 (0.60%) Azure Monitor
9 5 (0.60%) ChatGPT
9 5 (0.60%) Dynamics 365
9 5 (0.60%) OpenShift
9 5 (0.60%) Slack
10 4 (0.48%) Amazon EC2
10 4 (0.48%) GCP
11 3 (0.36%) GitHub
11 3 (0.36%) IaaS
11 3 (0.36%) PaaS
Communications & Networking
1 75 (8.96%) Firewall
2 70 (8.36%) VPN
3 59 (7.05%) DNS
4 49 (5.85%) WAN
5 44 (5.26%) LAN
6 35 (4.18%) DHCP
7 32 (3.82%) TCP/IP
8 30 (3.58%) Wi-Fi
9 26 (3.11%) SAN
10 23 (2.75%) Wireless
11 22 (2.63%) Internet
12 19 (2.27%) BGP
12 19 (2.27%) VoIP
13 17 (2.03%) IPsec
13 17 (2.03%) MPLS
13 17 (2.03%) VLAN
14 14 (1.67%) Skype
15 13 (1.55%) Cisco IOS
16 12 (1.43%) HTTP
16 12 (1.43%) Junos
Database & Business Intelligence
1 33 (3.94%) SQL Server
2 20 (2.39%) MySQL
3 13 (1.55%) Relational Database
4 12 (1.43%) PostgreSQL
5 10 (1.19%) Power BI
6 8 (0.96%) Elasticsearch
6 8 (0.96%) RDBMS
7 7 (0.84%) Data Warehouse
8 6 (0.72%) MongoDB
9 5 (0.60%) Oracle Database
10 3 (0.36%) Azure SQL Database
11 2 (0.24%) DB2
11 2 (0.24%) MariaDB
11 2 (0.24%) NoSQL
11 2 (0.24%) Sybase ASE
11 2 (0.24%) Tableau
12 1 (0.12%) Data Lake
12 1 (0.12%) IDOL
12 1 (0.12%) Sisense
12 1 (0.12%) SQL Server Integration Services
Development Applications
1 44 (5.26%) JIRA
2 11 (1.31%) Git
3 7 (0.84%) Jenkins
4 5 (0.60%) Bitbucket Server
4 5 (0.60%) CA Release Automation
4 5 (0.60%) Hudson
4 5 (0.60%) SonarQube
4 5 (0.60%) Sonatype Nexus
4 5 (0.60%) TeamCity
5 1 (0.12%) GitLab
5 1 (0.12%) Selenium
5 1 (0.12%) SQL Server Management Studio (SSMS)
General
1 271 (32.38%) Social Skills
2 124 (14.81%) Finance
3 77 (9.20%) Public Sector
4 62 (7.41%) Telecoms
5 56 (6.69%) Manufacturing
6 54 (6.45%) Analytical Skills
7 44 (5.26%) Marketing
8 39 (4.66%) Organisational Skills
9 36 (4.30%) Electronics
10 34 (4.06%) Banking
11 30 (3.58%) Presentation Skills
12 22 (2.63%) Legal
13 12 (1.43%) Documentation Skills
13 12 (1.43%) Financial Institution
14 9 (1.08%) Law
15 7 (0.84%) Front Office
15 7 (0.84%) Retail
16 6 (0.72%) Japanese Language
16 6 (0.72%) Police
17 5 (0.60%) Investment Banking
Libraries, Frameworks & Software Standards
1 16 (1.91%) .NET
2 13 (1.55%) Web Services
3 12 (1.43%) CSS
3 12 (1.43%) REST
4 7 (0.84%) Elastic Stack
4 7 (0.84%) Spring Boot
4 7 (0.84%) XML
5 6 (0.72%) JSON
5 6 (0.72%) RESTful
6 5 (0.60%) FIX Protocol
6 5 (0.60%) Hugging Face
6 5 (0.60%) LangChain
6 5 (0.60%) Middleware
6 5 (0.60%) PyTorch
7 4 (0.48%) HTML
7 4 (0.48%) HTML5
8 3 (0.36%) LDAP
8 3 (0.36%) TIBCO EMS
8 3 (0.36%) XMPP
8 3 (0.36%) XSLT
Miscellaneous
1 56 (6.69%) Data Centre
2 37 (4.42%) Driving Licence
3 34 (4.06%) Video Conferencing
4 22 (2.63%) Management Information System
4 22 (2.63%) NHS
5 21 (2.51%) iPhone
5 21 (2.51%) PKI
6 20 (2.39%) Clustering
6 20 (2.39%) Onboarding
7 19 (2.27%) Self-Motivation
8 15 (1.79%) Data Protection Act
8 15 (1.79%) iPad
9 14 (1.67%) Replication
10 13 (1.55%) Linux Command Line
11 12 (1.43%) Blackberry
12 11 (1.31%) Smartphone
13 10 (1.19%) CMDB
14 7 (0.84%) BYOD
15 6 (0.72%) Fat Client
15 6 (0.72%) Thin Client
Operating Systems
1 464 (55.44%) Windows
2 171 (20.43%) Windows 10
3 92 (10.99%) Windows Server
4 82 (9.80%) Linux
5 64 (7.65%) Windows 7
6 35 (4.18%) Windows Server 2012
7 33 (3.94%) Android
8 31 (3.70%) Mac OS
8 31 (3.70%) Windows Server 2016
9 26 (3.11%) Apple iOS
9 26 (3.11%) Windows Server 2019
10 23 (2.75%) Red Hat Enterprise Linux
11 14 (1.67%) Mac OS X
12 12 (1.43%) Unix
13 8 (0.96%) Windows 8
13 8 (0.96%) Windows Server 2008
14 6 (0.72%) CentOS
14 6 (0.72%) Solaris
15 4 (0.48%) VMS
15 4 (0.48%) Windows Vista
Processes & Methodologies
1 169 (20.19%) Customer Service
2 152 (18.16%) Problem-Solving
3 113 (13.50%) ITIL
4 53 (6.33%) Migration
5 45 (5.38%) Business Intelligence
6 43 (5.14%) Asset Management
7 42 (5.02%) Service Management
8 41 (4.90%) Infrastructure Engineering
9 36 (4.30%) Digital Marketing
9 36 (4.30%) Programme Management
9 36 (4.30%) Service Delivery
10 35 (4.18%) Incident Management
11 33 (3.94%) DevOps
12 31 (3.70%) Customer Experience
12 31 (3.70%) Mobile Device Management
13 30 (3.58%) Decision-Making
14 29 (3.46%) High Availability
15 28 (3.35%) Workflow
16 26 (3.11%) Disaster Recovery
17 25 (2.99%) Break/Fix
Programming Languages
1 75 (8.96%) PowerShell
2 66 (7.89%) SQL
3 39 (4.66%) Python
4 16 (1.91%) C#
4 16 (1.91%) Java
5 11 (1.31%) Shell Script
6 9 (1.08%) Kusto Query Language
6 9 (1.08%) Perl
7 8 (0.96%) Bash
7 8 (0.96%) JavaScript
8 6 (0.72%) VB
9 5 (0.60%) T-SQL
10 4 (0.48%) Korn
10 4 (0.48%) PHP
11 3 (0.36%) Bicep
11 3 (0.36%) F#
11 3 (0.36%) VBA
11 3 (0.36%) VBScript
11 3 (0.36%) XPath
12 2 (0.24%) C++
Qualifications
1 171 (20.43%) Security Cleared
2 115 (13.74%) SC Cleared
3 81 (9.68%) Degree
4 40 (4.78%) DV Cleared
5 36 (4.30%) Microsoft Certification
6 29 (3.46%) Cisco Certification
7 25 (2.99%) CCNA
8 15 (1.79%) DBS Check
8 15 (1.79%) MCSE
9 13 (1.55%) BPSS Clearance
10 11 (1.31%) A+ Certification
10 11 (1.31%) ITIL Certification
10 11 (1.31%) MCSA
11 10 (1.19%) CCNP
12 6 (0.72%) ITIL Foundation Certificate
12 6 (0.72%) MCP
13 5 (0.60%) Azure Certification
13 5 (0.60%) Computer Science Degree
13 5 (0.60%) RHCE
14 2 (0.24%) Dell Certification
Quality Assurance & Compliance
1 67 (8.00%) SLA
2 6 (0.72%) ISO/IEC 27001
2 6 (0.72%) QA
3 5 (0.60%) GAMP
3 5 (0.60%) GxP
3 5 (0.60%) ISO 9000
4 3 (0.36%) Accessibility
5 2 (0.24%) Cyber Essentials
5 2 (0.24%) Data Quality
6 1 (0.12%) COBIT
6 1 (0.12%) COPPA
6 1 (0.12%) GDPR
6 1 (0.12%) HIPAA
6 1 (0.12%) IASME
6 1 (0.12%) ISO 22301
6 1 (0.12%) NIST
6 1 (0.12%) NIST 800
System Software
1 269 (32.14%) Active Directory
2 47 (5.62%) VMware Infrastructure
3 23 (2.75%) Hyper-V
4 9 (1.08%) Virtual Machines
5 8 (0.96%) Docker
5 8 (0.96%) Firmware
6 7 (0.84%) KVM
7 6 (0.72%) vSphere
8 5 (0.60%) Virtual Desktop
8 5 (0.60%) VMware ESXi
8 5 (0.60%) VMware Workstation
9 4 (0.48%) BitLocker
9 4 (0.48%) NFS
10 3 (0.36%) XenApp
11 2 (0.24%) VMware NSX
11 2 (0.24%) XenDesktop
12 1 (0.12%) Citrix Hypervisor
12 1 (0.12%) Virtual Servers
Systems Management
1 142 (16.97%) SCCM
2 68 (8.12%) Microsoft Intune
3 16 (1.91%) Jamf Pro
3 16 (1.91%) WSUS
4 12 (1.43%) Kubernetes
4 12 (1.43%) SCOM
5 10 (1.19%) Autotask
6 9 (1.08%) Failover Clustering
7 8 (0.96%) Active Directory Federation Services
8 7 (0.84%) Ansible
9 5 (0.60%) Kibana
9 5 (0.60%) OpenView
9 5 (0.60%) Progress Chef
9 5 (0.60%) vCenter Server
10 4 (0.48%) Data Guard
10 4 (0.48%) Grafana
10 4 (0.48%) Nessus
10 4 (0.48%) Systems Management Server (SMS)
11 3 (0.36%) ITRS Geneos
11 3 (0.36%) Single Sign-On
Vendors
1 270 (32.26%) Microsoft
2 80 (9.56%) Cisco
3 58 (6.93%) Apple
4 56 (6.69%) VMware
5 54 (6.45%) ServiceNow
6 51 (6.09%) Citrix
7 46 (5.50%) HP
8 39 (4.66%) SAP
9 31 (3.70%) Red Hat
10 24 (2.87%) Oracle
11 21 (2.51%) Atlassian
12 20 (2.39%) Bloomberg
12 20 (2.39%) Juniper
13 16 (1.91%) CheckPoint
14 13 (1.55%) Avaya
14 13 (1.55%) Dell
14 13 (1.55%) EMC
15 11 (1.31%) Adobe
15 11 (1.31%) Google
15 11 (1.31%) Refinitiv
719 Support Engineer jobs Nationwide