IT Support Analyst Contracts

IT Support Analyst
UK

The median IT Support Analyst daily rate in the UK is £190 according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 513 522 633
Rank change year-on-year +9 +111 -8
Contract jobs requiring an IT Support Analyst 66 162 208
As % of all contract jobs advertised in the UK 0.15% 0.29% 0.24%
As % of the Job Titles category 0.16% 0.30% 0.25%
Number of daily rates quoted 42 120 140
10th Percentile £158 £130 £125
25th Percentile £178 £150 £155
Median daily rate (50th Percentile) £190 £188 £180
Median % change year-on-year +1.33% +4.17% +20.00%
75th Percentile £237 £250 £235
90th Percentile £245 £290 £269
UK excluding London median daily rate £190 £180 £175
% change year-on-year +5.56% +2.86% +17.65%
Number of hourly rates quoted 14 18 29
10th Percentile £10.95 £13.67 £10.85
25th Percentile £14.18 £16.75 £15.00
Median hourly rate £20.00 £24.75 £16.50
Median % change year-on-year -19.19% +50.00% +8.20%
75th Percentile £23.38 £27.44 £19.25
90th Percentile £24.63 £29.35 £23.90
UK excluding London median hourly rate £15.01 £25.00 £16.00
% change year-on-year -39.96% +56.25% +4.92%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,001 53,325 83,708
% of contract IT jobs with a recognized job title 92.83% 94.58% 95.35%
Number of daily rates quoted 25,880 37,256 59,003
10th Percentile £280 £313 £315
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +7.69%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +9.45%
Number of hourly rates quoted 2,851 1,473 1,957
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.90
Median hourly rate £37.50 £45.00 £25.00
Median % change year-on-year -16.67% +80.00% +14.34%
75th Percentile £61.60 £65.75 £49.41
90th Percentile £73.75 £76.45 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +5.26%

IT Support Analyst
Job Vacancy Trend

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Analyst in the UK

IT Support Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing IT Support Analyst.

Daily rate trend for IT Support Analyst in the UK

IT Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing IT Support Analyst over the 6 months to 2 June 2024.

Daily rate histogram for IT Support Analyst in the UK

IT Support Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing IT Support Analyst.

Hourly rate trend for IT Support Analyst in the UK

IT Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing IT Support Analyst over the 6 months to 2 June 2024.

Hourly rate histogram for IT Support Analyst in the UK

IT Support Analyst
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support Analyst within the UK over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +16 51 £190 - 64
UK excluding London -30 44 £190 +5.56% 54
London +81 19 £225 -12.20% 13
South East -7 12 £168 -2.90% 9
North of England +4 11 £190 -5.00% 12
Scotland +23 9 £185 +5.71% 5
Work from Home +79 8 £195 -12.85% 11
North West +2 6 £188 +4.17% 9
Yorkshire +16 5 £190 +8.42% 2
Midlands +19 4 £183 -18.89% 8
West Midlands +11 4 £183 -18.89% 4
South West +7 4 £200 +55.34% 20
Wales +20 3 £190 -7.32% 1
East of England -5 1 £120 -40.00% 2

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 2 June 2024, IT Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring IT Support Analyst in the job title.

1 51 (77.27%) Windows
2 42 (63.64%) Microsoft
2 42 (63.64%) Windows 10
3 40 (60.61%) Active Directory
4 37 (56.06%) Microsoft 365
5 36 (54.55%) Social Skills
6 31 (46.97%) Customer Service
7 25 (37.88%) Microsoft Office
8 24 (36.36%) ITIL
9 19 (28.79%) ServiceNow
10 16 (24.24%) Apple iOS
11 14 (21.21%) ITSM
12 13 (19.70%) Problem-Solving
13 12 (18.18%) Apple
14 11 (16.67%) Windows Server 2016
15 10 (15.15%) Finance
15 10 (15.15%) SCCM
16 9 (13.64%) iPhone
16 9 (13.64%) Microsoft Intune
16 9 (13.64%) Service Management
17 7 (10.61%) Microsoft Exchange
17 7 (10.61%) Citrix
17 7 (10.61%) Azure
17 7 (10.61%) Public Sector
18 6 (9.09%) Skype for Business
18 6 (9.09%) CMDB
18 6 (9.09%) Jamf Pro
18 6 (9.09%) Skype
18 6 (9.09%) Microsoft Excel
18 6 (9.09%) Incident Management

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (10.61%) Microsoft Exchange
2 6 (9.09%) Skype for Business
Applications
1 25 (37.88%) Microsoft Office
2 6 (9.09%) Microsoft Excel
Business Applications
1 1 (1.52%) assyst
Cloud Services
1 37 (56.06%) Microsoft 365
2 7 (10.61%) Azure
3 4 (6.06%) OneDrive
4 2 (3.03%) Google Workspace
5 1 (1.52%) Asana
5 1 (1.52%) AWS
5 1 (1.52%) Slack
Communications & Networking
1 6 (9.09%) Skype
2 3 (4.55%) DHCP
2 3 (4.55%) DNS
2 3 (4.55%) LAN
2 3 (4.55%) VPN
2 3 (4.55%) Wireless
3 2 (3.03%) Intranet
3 2 (3.03%) TCP/IP
3 2 (3.03%) WAN
4 1 (1.52%) IP Telephony
Development Applications
1 1 (1.52%) JIRA
General
1 36 (54.55%) Social Skills
2 10 (15.15%) Finance
3 7 (10.61%) Public Sector
4 4 (6.06%) Billing
4 4 (6.06%) Law
5 3 (4.55%) Analytical Skills
6 2 (3.03%) Banking
6 2 (3.03%) Manufacturing
6 2 (3.03%) Pharmaceutical
Miscellaneous
1 9 (13.64%) iPhone
2 6 (9.09%) CMDB
3 3 (4.55%) Driving Licence
3 3 (4.55%) iPad
3 3 (4.55%) Management Information System
4 2 (3.03%) Onboarding
4 2 (3.03%) Self-Motivation
4 2 (3.03%) Video Conferencing
5 1 (1.52%) Analytical Mindset
5 1 (1.52%) Microsoft Licensing
5 1 (1.52%) SCADA
Operating Systems
1 51 (77.27%) Windows
2 42 (63.64%) Windows 10
3 16 (24.24%) Apple iOS
4 11 (16.67%) Windows Server 2016
5 5 (7.58%) Windows Server
5 5 (7.58%) Windows Server 2012
5 5 (7.58%) Windows Server 2019
6 4 (6.06%) Android
7 2 (3.03%) Mac OS
8 1 (1.52%) Windows 7
8 1 (1.52%) Windows Server 2008
Processes & Methodologies
1 31 (46.97%) Customer Service
2 24 (36.36%) ITIL
3 14 (21.21%) ITSM
4 13 (19.70%) Problem-Solving
5 9 (13.64%) Service Management
6 6 (9.09%) Incident Management
7 5 (7.58%) Asset Management
7 5 (7.58%) Time Management
8 3 (4.55%) Collaborative Working
8 3 (4.55%) Continuous Improvement
8 3 (4.55%) Data Protection
8 3 (4.55%) Data Visualisation
8 3 (4.55%) Decision-Making
8 3 (4.55%) Information Security
8 3 (4.55%) Project Management
8 3 (4.55%) Root Cause Analysis
8 3 (4.55%) Visualisation
9 2 (3.03%) Mobile Device Management
9 2 (3.03%) Tech Ops
10 1 (1.52%) Software Asset Management
Programming Languages
1 1 (1.52%) PowerShell
Qualifications
1 3 (4.55%) Degree
1 3 (4.55%) SC Cleared
1 3 (4.55%) Security Cleared
2 2 (3.03%) DBS Check
Quality Assurance & Compliance
1 5 (7.58%) Disclosure Scotland
2 3 (4.55%) SLA
System Software
1 40 (60.61%) Active Directory
2 2 (3.03%) VMware Infrastructure
3 1 (1.52%) Hyper-V
3 1 (1.52%) Virtual Desktop
3 1 (1.52%) Virtual Servers
3 1 (1.52%) VMware Server
Systems Management
1 10 (15.15%) SCCM
2 9 (13.64%) Microsoft Intune
3 6 (9.09%) Jamf Pro
4 1 (1.52%) Single Sign-On
4 1 (1.52%) Systems Management Server (SMS)
Vendors
1 42 (63.64%) Microsoft
2 19 (28.79%) ServiceNow
3 12 (18.18%) Apple
4 7 (10.61%) Citrix
5 4 (6.06%) VMware
6 2 (3.03%) Google
7 1 (1.52%) Avaya
7 1 (1.52%) BT
7 1 (1.52%) IFS
7 1 (1.52%) Okta
7 1 (1.52%) Palo Alto
7 1 (1.52%) SonicWALL
7 1 (1.52%) Zscaler