Desktop Support Contracts

Desktop Support
UK

The median Desktop Support daily rate in the UK is £200 according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 302 289 348
Rank change year-on-year -13 +59 +109
Contract jobs requiring a Desktop Support 304 497 672
As % of all contract jobs advertised in the UK 0.71% 0.88% 0.77%
As % of the Job Titles category 0.76% 0.93% 0.80%
Number of daily rates quoted 214 353 475
10th Percentile £125 £140 £130
25th Percentile £143 £170 £149
Median daily rate (50th Percentile) £200 £200 £190
Median % change year-on-year - +5.26% +8.57%
75th Percentile £219 £245 £233
90th Percentile £269 £284 £257
UK excluding London median daily rate £200 £200 £184
% change year-on-year - +8.84% +14.84%
Number of hourly rates quoted 32 43 63
10th Percentile £16.33 £15.42 £15.55
25th Percentile £18.10 £17.91 £16.37
Median hourly rate £21.00 £23.50 £19.22
Median % change year-on-year -10.64% +22.30% +13.97%
75th Percentile £26.03 £25.71 £23.75
90th Percentile £30.25 £28.14 £27.75
UK excluding London median hourly rate £19.14 £18.75 £18.00
% change year-on-year +2.05% +4.17% +6.76%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,001 53,325 83,708
% of contract IT jobs with a recognized job title 92.83% 94.58% 95.35%
Number of daily rates quoted 25,880 37,256 59,003
10th Percentile £280 £313 £315
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +7.69%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +9.45%
Number of hourly rates quoted 2,851 1,473 1,957
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.90
Median hourly rate £37.50 £45.00 £25.00
Median % change year-on-year -16.67% +80.00% +14.34%
75th Percentile £61.60 £65.75 £49.41
90th Percentile £73.75 £76.45 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +5.26%

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Desktop Support.

Daily rate trend for Desktop Support in the UK

Desktop Support
Daily Rate Histogram

Daily rate distribution for jobs citing Desktop Support over the 6 months to 2 June 2024.

Daily rate histogram for Desktop Support in the UK

Desktop Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Desktop Support.

Hourly rate trend for Desktop Support in the UK

Desktop Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing Desktop Support over the 6 months to 2 June 2024.

Hourly rate histogram for Desktop Support in the UK

Desktop Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the UK over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -10 263 £200 - 50
UK excluding London -47 170 £200 - 40
London +56 132 £200 -4.76% 17
South East -31 48 £205 +1.82% 4
Work from Home +56 32 £190 -12.14% 11
Scotland +37 30 £200 -21.57% 8
South West -12 30 £190 -5.00% 9
North of England +2 27 £175 -12.50% 8
North West +11 16 £140 -32.12% 5
East of England -14 14 £175 -7.89% 7
Midlands +8 12 £150 -25.47% 4
West Midlands +3 7 £165 +13.79% 3
Wales +12 6 £135 -28.95%
North East +11 6 £190 +8.57% 1
East Midlands +5 5 £122 -43.26% 1
Yorkshire 0 5 £195 -11.36% 2
Northern Ireland 0 3 £140 -30.00%

Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 2 June 2024, Desktop Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Desktop Support in the job title.

1 223 (73.36%) Windows
2 123 (40.46%) Microsoft
3 108 (35.53%) Windows 10
4 107 (35.20%) Social Skills
5 104 (34.21%) Active Directory
6 103 (33.88%) Microsoft 365
7 79 (25.99%) Microsoft Office
7 79 (25.99%) Customer Service
8 77 (25.33%) SCCM
9 67 (22.04%) Security Cleared
10 56 (18.42%) ITIL
11 54 (17.76%) Problem-Solving
12 44 (14.47%) Windows 7
13 42 (13.82%) SC Cleared
14 37 (12.17%) VPN
14 37 (12.17%) Finance
15 32 (10.53%) Azure
16 31 (10.20%) Microsoft Exchange
17 30 (9.87%) Organisational Skills
18 28 (9.21%) ServiceNow
19 26 (8.55%) Asset Management
20 25 (8.22%) Degree
20 25 (8.22%) HP
21 24 (7.89%) SLA
22 23 (7.57%) Apple
22 23 (7.57%) Break/Fix
23 22 (7.24%) Public Sector
23 22 (7.24%) Microsoft Intune
24 21 (6.91%) iPhone
24 21 (6.91%) DNS

Desktop Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (10.20%) Microsoft Exchange
2 11 (3.62%) SharePoint
3 7 (2.30%) Blackberry Enterprise Server
4 4 (1.32%) CMS
4 4 (1.32%) Skype for Business
5 1 (0.33%) IIS
Applications
1 79 (25.99%) Microsoft Office
2 6 (1.97%) Microsoft Excel
3 5 (1.64%) Microsoft PowerPoint
4 1 (0.33%) DaVinci Resolve
4 1 (0.33%) MS Visio
Business Applications
1 2 (0.66%) Shopify
Cloud Services
1 103 (33.88%) Microsoft 365
2 32 (10.53%) Azure
3 9 (2.96%) Entra ID
4 5 (1.64%) OneDrive
5 2 (0.66%) Amazon EC2
5 2 (0.66%) AWS
5 2 (0.66%) BigCommerce
6 1 (0.33%) Azure Stack
6 1 (0.33%) Google Sheets
6 1 (0.33%) SaaS
6 1 (0.33%) Slack
6 1 (0.33%) WhatsApp
Communications & Networking
1 37 (12.17%) VPN
2 21 (6.91%) DNS
3 16 (5.26%) LAN
4 12 (3.95%) DHCP
4 12 (3.95%) Wi-Fi
5 11 (3.62%) Firewall
5 11 (3.62%) WAN
5 11 (3.62%) Wireless
6 9 (2.96%) Internet
7 6 (1.97%) Remote Desktop
8 4 (1.32%) Skype
8 4 (1.32%) WebEx
9 3 (0.99%) VLAN
10 2 (0.66%) Cisco IOS
10 2 (0.66%) Network Security
10 2 (0.66%) TCP/IP
11 1 (0.33%) FTP
11 1 (0.33%) HTTP
11 1 (0.33%) SAN
11 1 (0.33%) VoIP
Database & Business Intelligence
1 5 (1.64%) SQL Server
Development Applications
1 3 (0.99%) JIRA
2 1 (0.33%) Hudson
General
1 107 (35.20%) Social Skills
2 37 (12.17%) Finance
3 30 (9.87%) Organisational Skills
4 22 (7.24%) Public Sector
5 19 (6.25%) Telecoms
6 18 (5.92%) Presentation Skills
7 16 (5.26%) Banking
7 16 (5.26%) Manufacturing
8 15 (4.93%) Marketing
9 13 (4.28%) Electronics
10 9 (2.96%) Analytical Skills
11 8 (2.63%) Legal
12 6 (1.97%) Retail
13 4 (1.32%) Inclusion and Diversity
13 4 (1.32%) Investment Banking
13 4 (1.32%) Mandarin Language
13 4 (1.32%) Pharmaceutical
14 3 (0.99%) Aviation
15 2 (0.66%) Front Office
16 1 (0.33%) Aerospace
Libraries, Frameworks & Software Standards
1 5 (1.64%) XMPP
2 2 (0.66%) VML
3 1 (0.33%) CSS
3 1 (0.33%) XML
3 1 (0.33%) X-Windows
Miscellaneous
1 21 (6.91%) iPhone
2 20 (6.58%) Driving Licence
3 18 (5.92%) Video Conferencing
4 15 (4.93%) Management Information System
5 12 (3.95%) NHS
6 11 (3.62%) Blackberry
7 10 (3.29%) Onboarding
7 10 (3.29%) Smartphone
8 9 (2.96%) iPad
9 8 (2.63%) CMDB
9 8 (2.63%) Data Centre
10 4 (1.32%) Data Protection Act
10 4 (1.32%) EPoS
10 4 (1.32%) Self-Motivation
11 3 (0.99%) Wiki
12 2 (0.66%) BYOD
13 1 (0.33%) Analytical Mindset
13 1 (0.33%) Life Science
13 1 (0.33%) Product Ownership
13 1 (0.33%) Renewable Energy
Operating Systems
1 223 (73.36%) Windows
2 108 (35.53%) Windows 10
3 44 (14.47%) Windows 7
4 19 (6.25%) Windows Server
5 15 (4.93%) Mac OS
6 14 (4.61%) Android
7 10 (3.29%) Mac OS X
8 9 (2.96%) Apple iOS
9 7 (2.30%) Windows 8
10 5 (1.64%) Windows Server 2012
11 4 (1.32%) Windows Vista
12 1 (0.33%) Linux
12 1 (0.33%) Windows XP
Processes & Methodologies
1 79 (25.99%) Customer Service
2 56 (18.42%) ITIL
3 54 (17.76%) Problem-Solving
4 26 (8.55%) Asset Management
5 23 (7.57%) Break/Fix
6 20 (6.58%) Service Delivery
7 18 (5.92%) Time Management
8 15 (4.93%) Decision-Making
8 15 (4.93%) Hardware Maintenance
9 13 (4.28%) Business Intelligence
9 13 (4.28%) Customer Experience
9 13 (4.28%) Digital Marketing
9 13 (4.28%) ITSM
9 13 (4.28%) Programme Management
10 12 (3.95%) Inventory Management
11 11 (3.62%) Mobile Device Management
12 9 (2.96%) Patch Management
13 8 (2.63%) Migration
14 7 (2.30%) Information Security
14 7 (2.30%) Service Management
Programming Languages
1 11 (3.62%) PowerShell
2 4 (1.32%) Python
3 1 (0.33%) JavaScript
Qualifications
1 67 (22.04%) Security Cleared
2 42 (13.82%) SC Cleared
3 25 (8.22%) Degree
4 17 (5.59%) DV Cleared
5 12 (3.95%) Microsoft Certification
6 10 (3.29%) A+ Certification
7 6 (1.97%) BPSS Clearance
7 6 (1.97%) ITIL Certification
8 3 (0.99%) MCP
9 2 (0.66%) DBS Check
9 2 (0.66%) IBM Certification
10 1 (0.33%) AWS Certified Cloud Practitioner
10 1 (0.33%) AWS Certified Solutions Architect
10 1 (0.33%) CCNA
10 1 (0.33%) CCNP
10 1 (0.33%) Cisco Certification
10 1 (0.33%) CISSP
10 1 (0.33%) Computer Science Degree
10 1 (0.33%) MCSA
10 1 (0.33%) MCSE
Quality Assurance & Compliance
1 24 (7.89%) SLA
2 5 (1.64%) ISO/IEC 27001
3 3 (0.99%) Accessibility
4 1 (0.33%) QA
System Software
1 104 (34.21%) Active Directory
2 7 (2.30%) Firmware
2 7 (2.30%) Hyper-V
3 4 (1.32%) Virtual Machines
3 4 (1.32%) Virtual Servers
4 3 (0.99%) VMware Infrastructure
Systems Management
1 77 (25.33%) SCCM
2 22 (7.24%) Microsoft Intune
3 6 (1.97%) Jamf Pro
4 5 (1.64%) WSUS
5 3 (0.99%) AppManager
6 2 (0.66%) AirWatch
7 1 (0.33%) Systems Management Server (SMS)
Vendors
1 123 (40.46%) Microsoft
2 28 (9.21%) ServiceNow
3 25 (8.22%) HP
4 23 (7.57%) Apple
5 19 (6.25%) Cisco
6 15 (4.93%) SAP
7 14 (4.61%) Citrix
8 9 (2.96%) Bloomberg
9 7 (2.30%) Adobe
9 7 (2.30%) Dell
9 7 (2.30%) Ivanti
10 5 (1.64%) Reuters
10 5 (1.64%) Samsung
10 5 (1.64%) Veeam
11 4 (1.32%) Becrypt
11 4 (1.32%) TOWER Software
12 3 (0.99%) McAfee
12 3 (0.99%) Okta
12 3 (0.99%) VMware
13 2 (0.66%) Refinitiv