1st/2nd Line Desktop Support Contracts

1st/2nd Line Desktop Support
UK

The median 1st/2nd Line Desktop Support daily rate in the UK is £190 according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 572 677 809
Rank change year-on-year +105 +132 -86
Contract jobs requiring a 1st/2nd Line Desktop Support 7 7 32
As % of all contract jobs advertised in the UK 0.016% 0.012% 0.036%
As % of the Job Titles category 0.017% 0.013% 0.038%
Number of daily rates quoted 5 2 18
10th Percentile £145 £179 £153
25th Percentile £180 £199 £167
Median daily rate (50th Percentile) £190 £235 £186
Median % change year-on-year -19.15% +26.34% -8.15%
75th Percentile £195 £269 £238
90th Percentile £206 £288 £320
UK excluding London median daily rate £190 - £180
% change year-on-year - - -11.11%
Number of hourly rates quoted 0 0 7
10th Percentile - - £16.25
25th Percentile - - £16.38
Median hourly rate - - £18.00
75th Percentile - - £19.50
90th Percentile - - -
UK excluding London median hourly rate - - £18.00

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,001 53,325 83,708
% of contract IT jobs with a recognized job title 92.83% 94.58% 95.35%
Number of daily rates quoted 25,880 37,256 59,003
10th Percentile £280 £313 £315
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +7.69%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +9.45%
Number of hourly rates quoted 2,851 1,473 1,957
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.90
Median hourly rate £37.50 £45.00 £25.00
Median % change year-on-year -16.67% +80.00% +14.34%
75th Percentile £61.60 £65.75 £49.41
90th Percentile £73.75 £76.45 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +5.26%

1st/2nd Line Desktop Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing 1st/2nd Line Desktop Support.

Daily rate trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing 1st/2nd Line Desktop Support.

Hourly rate trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Top 8 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Desktop Support within the UK over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +96 6 £190 -19.15%
UK excluding London +53 6 £190 -
South West - 4 £190 -
Work from Home +110 1 - -
London +96 1 £180 -23.40%
North West - 1 £122 -
Northern Ireland - 1 - -
North of England - 1 £122 -

1st/2nd Line Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 2 June 2024, 1st/2nd Line Desktop Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st/2nd Line Desktop Support in the job title.

1 5 (71.43%) SCCM
1 5 (71.43%) Windows
2 4 (57.14%) Microsoft
2 4 (57.14%) Microsoft Office
3 2 (28.57%) Microsoft 365
3 2 (28.57%) Customer Experience
4 1 (14.29%) Customer Service
4 1 (14.29%) Microsoft Intune
4 1 (14.29%) Video Conferencing
4 1 (14.29%) Customer Requirements
4 1 (14.29%) Public Sector
4 1 (14.29%) Inventory Management
4 1 (14.29%) Social Skills
4 1 (14.29%) Presentation Skills
4 1 (14.29%) Software Deployment
4 1 (14.29%) ServiceNow
4 1 (14.29%) Analytical Skills
4 1 (14.29%) Jamf Pro
4 1 (14.29%) OneDrive
4 1 (14.29%) Security Patching
4 1 (14.29%) Windows 10
4 1 (14.29%) Mac OS
4 1 (14.29%) Apple iOS
4 1 (14.29%) High Availability
4 1 (14.29%) Banking
4 1 (14.29%) Asset Management
4 1 (14.29%) Incident Management
4 1 (14.29%) Marketing
4 1 (14.29%) Digital Marketing
4 1 (14.29%) SAP

1st/2nd Line Desktop Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (14.29%) SharePoint
Applications
1 4 (57.14%) Microsoft Office
Cloud Services
1 2 (28.57%) Microsoft 365
2 1 (14.29%) OneDrive
Communications & Networking
1 1 (14.29%) DNS
1 1 (14.29%) HTTP
1 1 (14.29%) LAN
1 1 (14.29%) SAN
1 1 (14.29%) TCP/IP
1 1 (14.29%) Wi-Fi
General
1 1 (14.29%) Analytical Skills
1 1 (14.29%) Banking
1 1 (14.29%) Electronics
1 1 (14.29%) Finance
1 1 (14.29%) Manufacturing
1 1 (14.29%) Marketing
1 1 (14.29%) Presentation Skills
1 1 (14.29%) Public Sector
1 1 (14.29%) Social Skills
1 1 (14.29%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (14.29%) CSS
1 1 (14.29%) XML
Miscellaneous
1 1 (14.29%) Video Conferencing
Operating Systems
1 5 (71.43%) Windows
2 1 (14.29%) Apple iOS
2 1 (14.29%) Mac OS
2 1 (14.29%) Windows 10
Processes & Methodologies
1 2 (28.57%) Customer Experience
2 1 (14.29%) Asset Management
2 1 (14.29%) Business Continuity
2 1 (14.29%) Business Intelligence
2 1 (14.29%) Customer Requirements
2 1 (14.29%) Customer Service
2 1 (14.29%) Digital Marketing
2 1 (14.29%) High Availability
2 1 (14.29%) Incident Management
2 1 (14.29%) Inventory Management
2 1 (14.29%) ITIL
2 1 (14.29%) Programme Management
2 1 (14.29%) Security Patching
2 1 (14.29%) Service Management
2 1 (14.29%) Software Deployment
Programming Languages
1 1 (14.29%) JavaScript
Quality Assurance & Compliance
1 1 (14.29%) SLA
System Software
1 1 (14.29%) Active Directory
Systems Management
1 5 (71.43%) SCCM
2 1 (14.29%) Jamf Pro
2 1 (14.29%) Microsoft Intune
2 1 (14.29%) Systems Management Server (SMS)
Vendors
1 4 (57.14%) Microsoft
2 1 (14.29%) Apple
2 1 (14.29%) Avaya
2 1 (14.29%) Cisco
2 1 (14.29%) Citrix
2 1 (14.29%) Dell
2 1 (14.29%) EMC
2 1 (14.29%) HP
2 1 (14.29%) SAP
2 1 (14.29%) ServiceNow