1 to 25 of 357 Performance Management Jobs in the UK

sectors, encompassing utilities, FMCG, pharmaceuticals, and beyond. Counting industry leaders such as Kellogg's, Pepsico, and Thames Water among our clientele, our consultancy services, performance management, and systems integration have earned recognition for their effectiveness in improving performance, cutting costs, and addressing environmental concerns. Staffed with skilled more »

crucial in troubleshooting complex issues and providing guidance on best practices. You will also be responsible for developing and implementing strategies to enhance team performance, streamline operations, and improve overall customer satisfaction. This Platform Operations Manager role requires a proactive approach to identifying and resolving potential issues, as well … Escalations to Level 3 Support - Implement strategies and processes to minimise the number of issues escalated to Level 3 Support, including proactive troubleshooting, knowledge management initiatives, and collaboration with other teams. Reporting and Analysis - Conduct thorough root cause analysis on recurring issues to identify underlying problems and implement preventive … measures. Generate regular reports on team performance metrics, analyse trends, and identify areas for improvement. Team Leadership - Lead, mentor, and inspire a team of Level 2 Support Engineers to deliver outstanding customer service and technical support Team Building - Recruit, onboard, and train new team members to ensure they have more »

with the Board about financial issues. This is a permanent, part-time position, 24 hours per week, mainly office based with some flexibility. Financial management Produce quarterly management accounts and financial reports for the CEO and the Board Manage timely provision of paperwork and information and quality checking … statutory accounts. Monitor tax, regulatory and compliance issues, including Gift Aid reclaim. Develop and document business processes and accounting policies with the CEO and management to reinforce internal controls. Work with trustees to ensure timely filings with the Charities Commission and Companies House, including annual returns. Manage bank accounts … and systems are serviced and maintained up to date. Manage all aspects of IT, to include training and supporting staff with SharePoint, OneDrive, Database management, Telephone 3CX system. Desktop and laptop hardware. Develop processes to deliver effective use of IT, including infrastructure, to ensure efficient and effective use for more »

multiple aspects of their solutions or services delivery.You'll be a subject matter expert in Zellis processes and solutions and must have excellent stakeholder management and relationship building skills. You may lead delivery directly or will work closely with the Project or Programme Manager and other Implementation Consultants. As … leader) in a timely fashion. Acting as a coach and mentor to other Consultants to help develop their skills and career development paths, including performance management of individuals and managing against team KPIs and objectives (i.e. engagement, chargeability, recruitment, lead times etc). Proactively and reactively resourcing delivery … gross-to-net calculations and associated outputs. Proficiency in relevant technical skills (e.g. solution design and troubleshooting standard pay element formulae, service conditions, leave management schemes, etc). Overseeing self and others; plans, schedules and delivers work to meet given objectives, outcomes and KPIs. Determines, applies and advises appropriate more »

long hours. It would therefore be easier to have your own transportation Onsite Key Responsibilities Monitoring condition of process Data logging and archiving Stock management of sufficient resources to deliver planned activity Working closely with the Lab Department Supervision of goods in and out, including loading unloading of road … to our customers and suppliers Ensure compliance with all contractual employment obligations. Ensure compliance with our ISO standards. Fully participate in the company's performance management and development programmes. Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology. Work more »

client sub-contractor including: meet with Account Manager, confirm contractors & assets, contact contractors to request quotes, add quotes to system, paperwork and comms. Line management of the Help-desk Team, including objective setting, performance management and development. Work alongside the Operations Manager in developing the ongoing strategy more »

relevant experience within a similar industry, be strong willed, self disciplined and business focused - with the ability to develop and drive our Engineers through performance management and training and development practices. Duties and responsibilities will include: Distribution of work on a daily basis to the Engineering team. To … how to fulfil both the business objectives and their personal objectives To understand and develop the skills of the Engineering team through appraisal and performance management methods To liaise effectively with the management team to fulfil the company objectives, reporting measured engineering performance To ensure that … the engineering team are properly trained to maximize the use of resources and improve efficiency, documenting abilities for transparency of skills Monitoring employees performance, attendance, timekeeping and conduct Implement and maintain a program of departmental continuous improvement and implement lean methods Providing accurate reports to the management team more »

QM and IA Intelligence Analyst to join our 111 Systems Development team. Reporting to the 111 Systems Development Manager, this role will focus on performance management, business intelligence insights, and continuous service improvement with a primary focus on quality management and interaction analytics. If you have a … knowledge on quality analytics and voice interaction analytics. Oversee the usage of NICE CXOne Interaction Analytics and NICE Quality Central, including system optimisation, change management, and training. Lead and motivate junior analysts to deliver best-in-class service, focusing on process improvement and new thinking. Identify improvements in dashboards … in SQL, Power BI, VBA, MS Excel, and data visualization techniques. Strong background in turning data into actionable insights. Knowledge and experience with Quality Management systems (preferably NICE CXOne). Excellent communication skills with a flair for storytelling and the ability to engage stakeholders. Advanced PC and MS Office more »

leadership will be crucial in ensuring our helpline operates effectively and meets the needs of service users. You will be responsible for reviewing service performance using both qualitative and quantitative data, seeking opportunities for improvement and fostering partnerships. In this role, you will coach our MND Connect Advisers, helping … regularly on occasion may be required to meet business needs.) What are we looking for? A compassionate and skilled leader with strong experience in performance management, training, and team development. You should have a background in managing staff and volunteers within a helpline or support service, ideally in more »

of £62,000 per year Main Purpose and Scope of the Role The Development Director will be a key part of the Action4Youth Senior Management Team, contributing to strategic development of the whole organisation and taking responsibility for the leadership and management of all aspects of business development … To: Chief Executive Officer Responsible For: Developing and implementing ambitious strategies for fundraising, marketing and sales to increase income, support and growth The line management of the Marketing, Fundraising and Sales teams, ensuring achievable but stretching targets are set and met Creating captivating marketing campaigns and activity to promote … income targets Creating a positive culture within teams so all members can thrive Contributing to the charity's strategic development Working With: The Senior Management Team Duties and Key Responsibilities Development/Sales To identify opportunities for the growth of Action4Youth through sales, contracts or fundraising To increase sales more »

and monitor SLAs for application support and key KPIs, ensuring that response times, resolution targets, and availability metrics are met. Report on and communicate performance against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions. Incident Management Lead the investigation and resolution of product-related incidents … minimize downtime and restore services quickly. Analyse root causes of incidents and implement preventive measures to reduce the likelihood of recurrence. Ensure that incident management processes align with industry best practices and adhere to agreed-upon service levels. Team Management Lead and manage a team of product support … specialists, providing coaching, mentoring and performance management. Allocate resources effectively, monitor workload, and provide guidance to team members to ensure optimal support delivery. Conduct regular performance evaluations, identify training needs, and facilitate professional development opportunities for team members. Communication and Coordination Serve as a liaison between business users more »

individuals, in teams and with our customers, They can be used as a guide and a reference to support processes such as team development, performance management, recruitment, identification of talent, and on-going coaching to support the delivery of our ambitious growth plans. Creating Meaningful Moments that do … all company, industry and legislative requirements by standardizing operational technical documentation and SOPs, ensuring they are easy to understand, use, current and compliant. Stakeholder Management - Build effective customer relationships, communicating clearly with all company stakeholders, managing expectations as required. Work closely with L&D colleagues and SMEs to gather … you already do? Strong writing and editing skills with, ideally, good experience in writing company-wide technical documents and SOPs. Previous experience in the management and/or use of Document Management/Quality Management Systems. Experience of producing technical documents and SOPs in a technical or more »

various sectors, encompassing utilities, FMCG, pharmaceuticals, and beyond. Counting industry leaders such as Kelloggs, Pepsico, and Thames Water among our clientele, our consultancy services, performance management, and systems integration have earned recognition for their effectiveness in improving performance, cutting costs, and addressing environmental concerns. Staffed with skilled more »

opportunity for an ICT Contracts Manager to join a dynamic team in Birmingham. The successful candidate will lead IT negotiations, resolve contractual and supplier performance issues, and drive initiatives that deliver performance improvements and best value for money. This role is ideal for someone who is experienced, enthusiastic … engage with stakeholders at all levels. Day-to-day of the role: Act as the first point of contact for suppliers from a contracts management perspective. Structure, schedule, and attend regular service review meetings with suppliers and IT Service Department members to maintain good relationships and meet service objectives. … Maintain a record of performance against KPIs for each supplier, identifying service improvement opportunities and addressing obstacles impacting service delivery. Work closely with senior managers to maintain the Supplier and Contracts database. Assist the ICT Contracts & Software Assets Manager with the in-year contract management process for IT more »

We are focused on building homes and communities where people can thrive and delivering valued services to our customers. Were now looking for a Performance Coordinator someone to deliver high-quality, efficient, and professional performance & assurance reporting which supports GCH to retain a G1 rating. Reporting to our … Performance & Assurance Lead, you will be responsible for the performance management of Performance Indicators, ensuring that they are effectively managed, reported on and maintained, as well as analysing data and driving change where appropriate. You will also be responsible for the performance management of … tenant satisfaction measures and relevant statutory returns, liaising with business leads on performance reporting. Whilst overseeing the timely and appropriate communication of the Governance teams work, you will understand and track assurances across the organisation, drawing together key information for reporting to senior management, Audit and Risk Committee more »

apprentices, technicians and Manufacturing Engineers etc). They ensure that their facility operates to the appropriate processes and behaviours to ensure the delivery of performance for Safety, Quality, Cost and Delivery against agreed targets. Duties and Responsibilities As an Operations Leader you will: They will ensure compliance of all … safety. They will manage the teams absence and behaviours to ensure that they meet the expectations of the MTC. Where appropriate this will include performance management. They will inspire a culture of continuous improvement and strive to empower their team members to take action to resolve issues independently. They … will be empowered to stop work and tasks, should the behaviour or process be inappropriate or unsafe. They have overall day-to-day management of the Cell schedule and its performance against commitments for schedule and cost whilst ensuring that quality and safety requirements are maintained. Influence the more »

and other Microsoft Office applications. You'll be independent, able to manage your own workload and confident supporting colleagues with using data to support performance management and strategic decision making. Ideally, youll have experience of designing and managing projects across multiple departments with multiple stakeholders. Further to this more »

enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Direct management of onsite technicians and cover/freelancers Service Improvements - work with the Operations Team to identify service improvements Incident management - manage process lifecycle … as per client internal processes Discipline - maintain an organized and professional environment where the team is managed to meet and exceed client standards Performance Management - regular 1 to 1 meetings with direct reports, performance improvement plans if required Staff Development - skills matrix, training requirements Daily workload management … Scheduling Forecast - staff, hire, and technical requirements Reporting Metrics - ensure all operational financial, and metrics reports are provided to the client and company senior management both via Monthly/Quarterly Service Reviews and ad-hoc requests more »

sectors, encompassing utilities, FMCG, pharmaceuticals, and beyond. Counting industry leaders such as Kellogg's, Pepsico, and Thames Water among our clientele, our consultancy services, performance management, and systems integration have earned recognition for their effectiveness in improving performance, cutting costs, and addressing environmental concerns. Staffed with skilled more »

ad hoc projects as needed. Monitor shared mailboxes and respond to queries promptly. Manage your workload independently with minimal supervision. Promote a culture of performance management to achieve individual and team targets and key performance indicators. Adhere to the organisation's policies and procedures. Maintain accurate and … up-to-date records in the internal housing management system. Qualifications and Experience: Experience in a fast-paced administrative role. Strong prioritisation and time management skills. Ability to collaborate and negotiate with a wide range of internal and external customers. Previous experience in a customer service environment (desirable more »

incidents that 2nd line are unable to or do not support Direct a team of passionate and knowledgeable professionals, ensuring effective resource allocation and performance management across a broad spectrum of projects Oversee the day-to-day support and maintenance of business-critical applications ensuring high levels of … availability, reliability and performance Build and maintain strong relationships with internal customers, suppliers and other IT teams to facilitate effective communication and collaboration Work with the Applications Manager in the development of the business plan in line with business requirements and the IT Service Plan Proactively monitor product roadmaps more »

An exciting opportunity exists to join our professional Project Management team in partnership with the Single Aisle Wing Value Stream Management (VSM). The VSM is the Industrial programme Management with E2E accountabilities on TQC. The successful candidate will be motivated and passionate to maximise and drive … best practice Project Management governance, methods and tools across the workstreams of the VSM. These roles will report directly to the Head of the VSM workstream, relevant Project team or to the Head of PM Office. You will support the SA Wing VSM team (OSW) at stream level in … all aspects of professional project management to achieve time, cost and performance objectives. The primary focus will be on Ramp Up Governance and/or key Enablement Projects, but skills and experience in all of the following areas will be required. Work Package Management & ToW Management more »

industries, including utilities, FMCG, pharmaceuticals, and more. With a client roster boasting industry giants like Kellogg's, Pepsico, and Thames Water, our consultancy services, performance management, and systems integration have garnered acclaim for their ability to enhance performance, reduce costs, and mitigate environmental impact. Our team of more »

Contract and Performance Manager Water Efficiency Team Location: Across London and the South of England Salary: circa £43,000 per annum Our client is a social and environmental regeneration charity with the mission to create stronger and more sustainable communities. This is a unique and exciting opportunity to provide … the contractual leadership, performance management and financial expertise and support to their teams involved in the delivery of vital water efficiency work in partnership with water companies across London and the South of England. The Role The Contract and Performance Manager will support the efficient delivery of … domestic and business water efficiency, wastage fixes (low-level plumbing repairs) and customer engagement activity. As a key member of the Water Efficiency Senior Management Team and supported by wider teams across the organisation, you will be responsible for ensuring all contractual requirements and programme targets are met, and more »

to support business development, support high level design for new markets/phase 1 high level designs for new markets/products/variants. Performance management of mechanical and electrical design engineering staff. Creation and maintenance/continuous improvement of the design process and how it fits into … design limits. Ensuring compliance for global markets include CE/UL and other appropriate harmonised standards. Design authority for all transformer technologies. Compilation and management of all O&M documentation for the product portfolio. Person Specification: Qualifications Essential: Degree in Electrical Engineering or appropriate alternative Desirable: Experience Essential: Designing more »