76 to 100 of 779 Customer Experience Jobs in the UK

interviewing next week - three stage, 2-3 week interview process Ingenio are delighted to be working with the fastest growing Customer Experience (CX) business in the UK. Due to an increase in customer wins, our client is looking to hire an Account Director who will manage … contracts of up to £1m in software & services. This is a unique opportunity for someone who has experience in managing accounts in the CX, Communications, Contact Centre & Customer Engagement space for the following reasons: The proposition is unique within the UK - you have access to Gartner MQ vendors … while also being able to sell a very high margin internally developed CX platform Our client is agile & flexible allowing deals to happen quickly Your access to internal resources (presales, architecture, consulting, service delivery & project) is unrivalled Churn rate for customers is almost zero - these guys do not lose clients more »

offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX) As New Business Development Manager you will be responsible for identifying sales opportunities with new clients and progressing these through the sales lifecycle. Primary role … and services · Participate on behalf of the company in exhibitions or conferences · Negotiate/close deals and handle complaints or objections Key Skills and Experience . Proven experience as a New Business Sales Executive or relevant role · Experience in working with complex, multi-divisional, multi-geographical customers … and have experience influencing/directing others · Comprehensive knowledge of Unified Communications and Contact Centre as a Service, and multi-channel (Omnichannel) communications · Knowledge of contact centre/customer service industry and practices · Experience working with cross-functional teams (e.g. Sales, Products, Marketing, Engineering, Services) · Technical aptitude more »

details); we believe in fairly rewarding our staff for their hard work and loyalty. Job Purpose: You will need to have ORACLE CLOUD FUNCTIONAL EXPERIENCE in one or both of; HCM or ERP, either alongside or prior to your Oracle Cloud Training work. As the Oracle Cloud Trainer , you … will be responsible for creating content for and delivering both END-USER Training and some ‘Train the Trainer’ Training to the Customer’s own Training Team for their Oracle HCM and ERP deployments, which are being Supported by Symatrix. This role will be aligned to one strategic Government Customer and hence you will build a very strong understanding of the Customer’s use of the Systems as well as the ways in which their user-base can best receive Training & Information. Calling fully upon your experience in Training creation and delivery but also on changing trends more »

Provides direction and specialist knowledge in applying Oracle technology software (on premise) to client business. Facilitation of customer Oracle technology software product understanding through presentations, demonstrations and provision of support throughout the sell. As an Oracle technology software presales/sales engineer you will be responsible for formulating and … leading presales technical support activity to prospective customers while ensuring customer satisfaction. Focuses on sales opportunities by leading technical discovery, proposing creative and complex solutions to meet clients business requirements. Leads all aspects of the technical presales process, with the support of Oracle product specialist teams. Advises both Oracle … sales external clients on overall architect solutions. Work is non-routine and complex, involving the application of technical and business skills. 5 years business experience with hands on experience with Oracle database. Ability to implement some of the core product features. Knowledge of system and application design. Knowledge more »

The Service Manager is responsible for managing all product line services and field operations. Day to day t he job holder will manage the Customer Key Accounts and KPIs from a Service perspective and strive to continuously improve our Customer Experience. Reporting to the Director of Service - Europe … internal and external stakeholders from point of sale, product deployment and aftermarket support. Primarily a office-based role, (depending upon contract) regular travel to customer sites in UK and overseas will be required at short notice. Responsibilities Interface with Projects, Product line, Engineering, Sales and Service Administration taking ownership … Management through Service Reviews or other means, updates of the service programs including highlighting issues in a timely manner. Be the voice of the customer to provide visibility and add value to our Customer Experience Strategy. Engage with all internal departments, and externally with our customers and more »

its actual performance throughout the year. The output from your role will help the practice make data-driven decisions that can improve operational efficiency, customer experience, and business outcomes. Using searches within Ardens and EMIS you will monitor the volume of patients needing an invite alongside clinical capacity … of our patient recall system throughout the year. Your role will support the practice in making data-driven decisions that can improve operational efficiency, customer experience, and business outcomes. Previous experience of working within a Primary Care setting is essential. You will have strong analytical and problem … overcome this. Responsible for submission on CQRS and other required methods. To deal with operational HR on a day to day basis. Person Specification Experience Essential Experience of working in a Primary Care setting Administrative experience Strong IT Skills including Excel Working knowledge of Ardens & EMIS Working more »

play a key part in improving customer engagement, through focus groups, panels, A/B testing etc. The ideal candidate will have previous CX/UX experience, and experience delivering quality software and apps to the commercial market. Any experience with working with global teams, and … office environment (2 days in the office expected). The role is up to 60k plus excellent benefits. Overview of the role requirements: Previous experience working in a UX Design or Product Designer role with UX focus, preferably with a focus on customer experience and Apps. Experience … remote/offshore development teams, preferably in an Agile environment. Ability to work with a wide range of internal & external stakeholders. Knowledge and prior experience of enhancing customer engagement, such as conducting panels/workshops, A/B Testing etc. Analytical mindset with excellent problem-solving & organisational skills. more »

knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. This role is office-based in Birmingham City Centre, working 37.5 hours per week … working from home. Key responsibilities include: 1st line support responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries … Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. more »

Benefits Excellent opportunity to join an innovative global B2C e-commerce business and play a pivotal role at the forefront of their post-booking experience team as a Senior Product Manager. The company offers incredible benefits and flexibility, an inclusive and empowering working environment and opportunities for growth and … further global expansion plans. They have seen great success and as a result are looking for a great individual to join their post-booking experience team to own, develop and optimise the user journey.In this role you will optimise and take ownership of the post booking customer journey … process, which is of critical importance within the intermediary e-commerce industry. You will focus on customer retention, referrals, implementing measurement frameworks and scope tooling. The role will require you break down tasks and prioritise them accordingly with a sense of urgency and have a growth-hacking approach. This more »

Role: Finance Planning Analyst Key Experience: Business Partnering/Project Management/Stakeholder Management Expected duration: 9 Months (May extend) Pay rate: £350 to £400 Location: Central London - Hybrid Working - 3 days in the office and 2 days from home Our client is a world leading technology and logistics … innovating on behalf of their customers to deliver a larger selection, faster, and at lower prices. In this role, you will drive profitability and customer experience by directly influencing the development, planning, and execution of their transportation network The role will require you to quickly develop your knowledge … be able to conduct efficient analyses. You will be working closely with finance leaders, business partners and stakeholders to optimise cost whilst improving the customer experience. You are a person who enjoys operating in a dynamic, fast changing environment. You are able to process complex and, at times, ambiguous more »

the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich a village just outside (ideally you will be able to drive but public transport options are available). Salary … per annum + benefits Requirements for First-Line Technical Support Engineer: Strong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical setting Proven commercial experience in ensuring an amazing customer experience Excellent problem-solving skills Strong troubleshooting skills You truly care … about customer experience Strong verbal and written communication skills - this role is largely communicating with customers via phone and email Responsibilities for First-Line Technical Support Engineer: Triage customer support enquiries for a communications software suite of products Log all calls on the CRM Solve issues where more »

the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich – a village just outside (ideally you will be able to drive but public transport options are available). Salary … per annum + benefits Requirements for First-Line Technical Support Engineer: Strong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical setting Proven commercial experience in ensuring an amazing customer experience Excellent problem-solving skills Strong troubleshooting skills You truly care … about customer experience Strong verbal and written communication skills - this role is largely communicating with customers via phone and email Responsibilities for First-Line Technical Support Engineer: Triage customer support enquiries for a communications software suite of products Log all calls on the CRM Solve issues where more »

and your counterparts in other teams. Document and train others on your team's work, focus on improving features, and understand the business and customer value of your team's work. Positively impact product quality, customer experience, and maintainability, and take on projects that improve team processes … team members. Requirements What you need to succeed: PhD in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with 2+ years of professional experience is desired MS in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with 4+ years of professional experience is acceptable Extensive hands … on experience of optimisation-based trajectory planning Experience with sampling-based trajectory planning approaches Experience with trajectory planning problem formulation and problem transcription Modern C++ algorithm development and deployment, ideally in a production environment (including STL and common testing frameworks) Extra Kudos Experience with technical and more »

designs. You will be required to ensure compliance with all architecture directions and frameworks including technical, security, and regulatory standards. You will also support customer and stakeholder meetings and technical discussions. As the IT Solution Architect you will lead the solution development for a project; through initial high-level … technical design, into the detailed design phase, through the development lifecycle and into sustainment of the solution. What does Leidos need from me? Experience as a Solutions Architect on large customer projects,, government customer experience preferred. Architecting Inventory Management, and complex multi-stakeholder logistics/supply … Warehouse Management System, TMS Transport Management System, IBM Sterling OMS Order Management System, ERP, ESB, Procurement, Business Intelligence, Data Warehouse, etc.), within a government customer environment Experience managing Application Architecture and/or Integration architectural development at an enterprise level including knowledge of application integration concepts and technologies more »

Job Title: E-commerce Platform Executive Location: Bridgend (onsite 5 days per week) Salary: Dependant on experience The role We are looking to bolster our client's platform team who specialise in increasing sales through online platforms, notably the Amazon Marketplace. Our client is a well-established company and … Seller Central to build easy-to-read, easy-to-access online content. Managing and updating the e-commerce platforms, monitoring market trends, and analysing customer behaviours to drive online sales. Assist with overseeing marketing campaigns on Amazon (and other platforms), ensure optimal platform performance, and continually strive to improve … the customer experience. Monitor and respond to customer feedback, reviews, and ratings to maintain a positive brand image and improve customer satisfaction. Prepare regular reports on the performance of the e-commerce platform, including key metrics, sales trends, customer behaviour, and campaign effectiveness. Essential skills and more »

marketing mix, leading everything from social media or launch campaigns to DM and web build. We also provide very senior strategic planning for clients, customer journey mapping and helping clients to envision their future business, beyond just communications. OUR CULTURE: The VCCP Partnership has a unique culture, and we … recognise that a good idea can come from anywhere Take responsibility ABOUT THE ROLE: The Data Strategist will be a vital part of the customer team in the UK. Working with a team of data, customer experience and customer engagement specialists, they will be responsible for … internal teams becoming trusted as a partner in developing the marketing and data driven strategies needed to evolve the business. They will apply their experience and understanding of data tools and techniques to underpin their strategic recommendations and have the ability to translate business and sector needs of clients more »

products/promotions, oversee merchandising, analyse website performance, optimise user experience. Digital Marketing: Support email marketing, affiliate programmes, and stay updated on industry trends. Customer Experience: Optimise website for conversions, communicate with internal teams for smooth customer experience, identify areas for improvement. Operations: Ensure correct stock … qualification in a relevant field, along with strong written and numerical skills. You should be highly computer literate with proficiency in Microsoft Office and experience in an ecommerce role, specifically with Shopify Plus. Experience in the beauty industry, experience in managing stock and finances, and familiarity with … should be a self-motivated individual with excellent communication, time management, and problem-solving skills, who thrives in a fast-paced environment and prioritises customer satisfaction. more »

UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience … soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their … support by means of; Telephone Remote/Dial In On Site Providinga friendly and professional service to their customers at all times Ensuring all customer incidents are resolved in line with company timescales. Managing customer incident progress, call backs and correspondence when required. Prioritisingcalls and incidents and escalatingto more »

Customer Data Platform (CDP) Product Manager- London Office/Hybrid working 2 days PW in office 12 Month FTC - - Salary negotiable dep on experience Up to £80,000 - J12776 To work in a team who manage all aspects of market research, customer segmentation, first part data build … up and consumer activation along the customer journey for all brands across this companies' group. Fuelling the ambition to put data at the heart of decision making and investing in our data platform to create a trusted single view of the customer and understand, analyse and leverage customer data to create a truly connected customer experience. Seeking an experience Customer Data Platform Product Manager to join and lead the development of the customer data platform. The ideal candidate will understand customer facing businesses, have ROI driven digital marketing acumen, be data fluent more »

SENIOR DATA SCIENTIST Customer & Marketing 💰£550 - £600 per day ⏰ 3 months + 🏠 Hybrid/London 📌Work across a range of clients in retail, telco, automotive and healthcare industries 📌Deliver a range of machine learning and AI solutions to support omnichannel customer experience, personalisation and media performance 📌 Strong … nurture client relationships I have partnered with a Marketing Communications agency to hire for a Senior Data Scientist to join their industry leading Digital & Customer team. A chance to diversify your experience by working across multiple clients in various industries, delivering advanced data science solutions including price optimisation … and spend, Computer Vision, NLP, forecasting and propensity modelling. Responsibilities: Employ strong technical data science skills to build machine learning models to optimise digital customer journeys; pricing and promotions optimisation, recommenders and media campaign performance. Deliver insights to drive the understanding of customers, helping to shape future strategies, improve more »

your expertise in Cybersecurity Practices? Are you passionate about leading and perform Cybersecurity assessments, delivering expected outcomes and reporting standards to meet client/customer expectations? Make a meaningful impact as a Cybersecurity Consultant! Careers at TCS: It means more TCS is a purpose-led transformation company, built on … Consulting services. Key Responsibilities: Perform tailored engagements for clients/customers demonstrating a strategic and thought leadership approach. Develop an understanding of client/customer industry specific risks, plus regional legal and regulatory obligations for each engagement. Demonstrate effective working with client/customer leadership teams and TCS … stakeholders. Performance of prioritised engagements with clients/customers (individually or part of a team). Ensure excellent customer experience across all engagements, measured through positive customer satisfaction scores, feedback and the identification of repeat and downstream opportunities. Provide effective contribution to the delivery of revenue targets. more »

guests. With a passion for exploring unique destinations, we specialise in curating exceptional luxury cruises, offering unique adventures, and ensuring the highest level of customer satisfaction. Our team is committed to innovation, quality, and creating memories that last a lifetime. We are looking for an enthusiastic, commercially focused and … highly motivated E-commerce Executive with previous experience in a similar position, working for a privately owned business with the ability to work in a fast-paced environment. As the E-commerce Executive you will be responsible for driving our online offering by increasing conversions and direct bookings across … team who have significant growth targets and will be a key player in achieving those targets, whilst being passionate about delivering the best online experience for our guests in a creative and data led way. This is an exciting time to join as you’ll have the flexibility and more »

About TELUS International TELUS International (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centres across 32 countries in the Americas, Europe and Asia … TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any … key target clients through networking, referrals, events, marketing collaborations and outbound prospecting. Use insight based selling techniques to identify challenges within prospective target partner customer operations to gain access to key stakeholders for deeper discussions on how TELUS International can solve the problems. Key skills & abilities Proven track record more »

CPRA, GDPR, and etc.), network sniffing tools like Charles proxy, and understanding of network payloads. Understanding of advertising identity space technologies such as Google customer match, Ramp ID, Trade Desk UUID 2.0, and others, and device identifiers such as IDFA, IDFV, ADID, etc, and knowledge on ATT and SKAd …/product requirements for feature developments Basic Qualifications: Bachelor’s degree in Business, Marketing, Engineering or a related field of study 5+ years of experience in media, advertising, or marketing (within the mobile space is bonus) Experience implementing brand positioning into marcomm and the customer experience Experience managing a large budget and forecasting Experience in working with external creative agencies and internal design teams Strong analytical skills (spreadsheet mastery a must, database experience is a bonus) Strong oral and written communication skills If you are interested please apply or send your CV more »

world’s leading manufacturers. Due to our continued growth we are now recruiting for a Digital Manufacturing Support Lead to be based at our customer site in Gaydon. Job Purpose The person will be placed as Sr. DELMIA Support Consultant at the customer location in PLM Operations team. … value stream leads for production support activities Execute Tech support responsibilities: End-to-End ownership of tech support request from opening until closure ensuring customer satisfaction via Visit, Phone, Confluence or E-mail Determine source of the problem (Product based, Installation, Access, Data specific, License specific, Process based etc. … cross functional teams and development squads Coordinate Technical Support activities with Tech Support group, provide necessary inputs to increase operation services quality and improve customer satisfaction Understanding the SAP requirement for 3DExperience-SAP integration issues and identifying right stakeholders for production issue resolution or suggest/perform bypass methodologies more »