76 to 100 of 110 2nd Line Support Jobs in the UK

Title of Job Digital Workplace Analyst/2nd Line Support Analyst The Digital Workplace team are the main team responsible for managing user incidents and service requests relating to the digital workplace environment (laptop/desktop, mobile, user management, printing, audio-visual/teleconferencing) including … providing technical support for offices and sites. The role of the Digital Workplace Analyst is to provide remote and on-site assistance to IT service users, acting as the main point of contact for the notification and management of digital workplace incidents and service requests, ensuring delivery of … end-user IT services through consistent application of internal processes and clear communications. Key Accountabilities IT Service Delivery • Provide remote and desk-side support and assistance to employees (users) with regard to IT services provided by the UK IT department • Ensure that all calls are logged in the more »

This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as a Second Line Support Engineer based on a highly secure site near Reading. Second Line Support Engineer Summary: As the … Second Line Support Engineer you will join the existing team responsible for providing desktop and breakfix support and technical assessment to over 7,000 end users on site. Other tasks include: Speaking with suppliers to get pricing Active Directory including password resets Building laptops … Critical illness Healthcare Dental Holidays - 23 days with option to buy and sell Childcare vouchers Yearly pay reviews Health cash plan If the Second Line Support Engineer role is of interest please apply now more »

2nd Line IT Support Engineer - Rushden - £25K-£30K A 2nd Line IT Support Engineer with good working knowledge of Windows server, Offfice 365, and general network troubleshooting is required to join a close-knit MSP to support their … the head office. No two days are the same, visiting different sites mainly around Rushden, and surrounding areas Key Skills Required: Previous escalation support Windows Server administration & troubleshooting Office 365 Admin, Exchange Active Directory General networking troubleshooting - TCP/IP, DNS, DHCP Mobile device support - iOS … a approachable, friendly and supportive management team. As a business, they are company-wide a team of 15 who encourage active learning and support their staff to develop towards their goals through on the job and online learning. Roles and responsibilities: Serve as the IT technical sup... more »

2nd Line Support Engineer Location: Huntingdon, Cambridgeshire UK Clearance: Ability to obtain a high level of security clearance (DV) Are you an Engineer interested in new technology and trends with a strong track record in IT Support? Would you like to be part … of a growing Operational Support team? UNLEASH YOUR POTENTIAL Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundation of our Leidos culture is … leader working to solve the worlds toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The companys 33,000 employees support vital missions for government and commercial customers. Your Role and Responsibilities; The preferred candidate will demonstrate effective application of IT Support and more »

Are you an experienced 2nd Line IT Support Technician looking for a role where your skills are valued, your professional growth is encouraged, and your contributions make a real difference? As a 2nd Line IT Support Technician, you'll play … a crucial role in their Managed Services Team. You'll assist the support desk with resolving tickets, managing client problems, ensuring the optimal performance of infrastructure and critical services, and delivering exceptional service to a diverse client base. Key Responsibilities: Microsoft Ecosystem Support: Provide support … you at the cutting edge of IT knowledge. 2. Positive Work Culture Supportive Environment - Join a high-paced, dynamic team where collaboration and support are at the core of our work culture. Flexibility and Care – a company culture which recognises the importance of work-life balance and offer more »

IT Support Technician ( MSP ) Eastbourne £25,000 - £35,000 + Internal Training + Progression + Benefits Are you an IT Support Technician looking to work an exciting up and coming IT and Cloud Solutions company with big expansion plans for the future? Do you want to … as well as SMEs across the country. In the role, the successful IT Support Technician will be working on providing 1st and 2nd line support to the company's broad range of clients. Operating from a service desk, you will be one of … with the business and they continue to build themselves as one of the go-to MSPs in the country. The Role: Providing 1st/2nd IT and Technical Support to clients Operating and managing the IT Service Desk Office based The Person: Background as an IT Support more »

Sharp IT Services has an excellent new career opportunity based in Mayfair, London for a On-Site 2nd Line Support Engineer position. Key Responsibilities The On-Site 2nd Line Engineer will be based at one of our client sites and will assist … with the day-to-day IT support for the client alongside a remote Helpdesk Team. An average day will be diverse and offer an opportunity to learn a multitude of technologies, by investigating and resolving a variety of requests working closely with the Helpdesk Team. Own, update and … in personal and team development to increase technical proficiency and increase productivity. Skills and Qualifications Technical knowledge and experience of IT and IT support with on-site experience. Intermediate knowledge of Microsoft Server and Desktop Operating Systems. Intermediate knowledge of Microsoft Cloud Technologies (365 and Azure) Excellent written more »

Not just another 2ndline support role. But when where youre seen as one of the most experienced in the team. The go-to person for helping with any issues/technical advice. Youll be the person that people look up to. But is that enough? Well why not … get involved in ad hoc projects and site visits for support & deployment? All whilst working with the latest & greatest technologies. For a growing IT Service Provider who have acquired 6 new clients in 2024 and are happy to offer 40% remote working. Growth of their staff is important … Analyst, who has strong experience of supporting users at a 2ndline support level, ideally in a Managed Service environment This 2nd Line Support Analyst position is looking to start ASAP, will be based near Havant, Hampshire (40% home based after a more »

is office based. Applications are welcome from people who live within South East Staffordshire.** This is a great opportunity for a 2 nd Line IT Support Technician to work in a small, cohesive and well established team of experts. They are an IT support … incident response. A competitive salary and a great working environment is on offer here. What we need from you as a 2 nd Line IT Support Technician: 2yearsexperience as a 2 nd Line IT Support Technician Able to thrive in a fast … Server and Cloud technologies Have excellent analytical skills and a determination to work through problems Responsibilities and duties: Dealing with mainly 2 nd line technical support issues and some 3 rd line support issues raised through the helpdesk Visits as required to more »

2nd Line Support (step up opportunity) Devon and Cornwall (Car provided) Salary to £27,000 + Pension Must be eligible for SC Clearance This is a good opportunity for anyone with IT Support experience looking for a step up in technical level, while … working for one of the worlds most recognisable defence consultancy firms. You should have experience across the basics of Windows infrastructure support, a good manner both over the phone and in person, as well as a full UK driving licence. You must also be eligible for security clearance more »

in your career now, scroll down to read the full role description and make your application. You will have worked as a Product Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role and have a good understanding of IP related telephony, remote IP … Microsoft packages and reporting tools and are willing to learn new skills and processes. You are a great communicator and are able to support non-technical users to follow standard troubleshooting methodology with patience and empathy and be a point of escalation to our 1st Line Support Technicians. THE ROLE ‍ You will be part of the Digital Support team which is constantly evolving. As a 2nd Line Support Technician you will be a point of contact for Digital Support queries arriving via phone/ more »

1st/2ndLine Support Technician £25,000 - £30,000 + Bens The Fortune Group are recruiting for a 1st/2ndLine support Engineer to join an MSP based in Kent. Suitable candidates will be skilled and a motivated individual with a passion for … technology and a wish to provide exceptional customer support. The role is predominantly based in the Office near to Maidstone. Responsibilities: Provide 1st/2nd linetechnical support to clients via phone, email & ticketing system Diagnose and troubleshoot software and hardware issues reported by customers. Assist customers with … service, focusing on client satisfaction and issue resolution. Install networking/Desktop equipment at client sites. Requirements: Previous experience in a similar 1st/2nd line support role. Strong technical skills and ability to troubleshoot software and hardware issues. Knowledge of operating systems such as more »

2nd Line Infrastructure Engineer - M365 AND Microsoft Technologies My client are an energy company on a path to reduce the carbon footprint of large scale energy users. ROLE As a key member of the technical team, you will provide operational support to end users at … all levels and our software development team. Your role will serve as an escalation point for all IT support and DevOps queries. You will support over 170 end users across various geographical locations. Your responsibilities will include maintaining and monitoring IT systems such as remote working … email, phone, or face-to-face. Monitor and update the ticketing system to highlight overdue or unresolved tickets. Identify issues and guide first-line support or end users through the necessary steps for resolution. Collaborate with the IT manager and wider technology team to address recurring more »

2nd Line IT Support - VIP Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion … for technology and providing high level customer support. The Role As an IT Support Specialist, you will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution, You will also proactively maintain, assess suitability and suggest … all hardware and software. The Responsibilities Diagnose and find solutions for all hardware and software issues. Identify and anticipate technology opportunities and impacts. Support workplace issues and requests, including building, audio and visual management. Set up and configure consumer technology (IOT). Provide an on-call service. Escalate more »

2nd line support engineer – Firewalls, switches, routers, servers, Hyper-V, virtualisation, onsite Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of … Firewalls – Fortigate • Switches – Cisco Nexus/FortiSwitch • Servers – HP • Hyper-Converged Infrastructure - Nutanix • Virtualisation – VMware, • Storage – Nutanix • Backup – Veeam Backup and Replication Infrastructure & support: • Take responsibility for the maintenance and management of the Cloud platform and Data • Centre and collate and maintain up to date documentation on the … gain an insight into usage trends for capacity planning • Monitor and maintain Customer and Internal Backup schedules, ensuring all retention levels are in line with agreed obligations • Act as an escalation point for the 1st Line Engineers, taking ownership of the problem and providing troubleshooting assistance more »

We are looking for a 2nd Line Service Support Analyst to work on a permanent basis near Ormskirk/Hybrid. The role is working for a global manufacturing company. Salary is c£28-30,000 per annum plus 25 days' holiday and bank holidays, pension … Applicants should possess a keen professional attitude; strong IT technical skills; good communication, team and interpersonal skills, and excellent customer facing skills. If the 2nd Line Service Support Analyst could be of interest, please call Rebecca at GPW Recruitment or press APPLY NOW more »

2nd Line IT Support Technician Are you an established 2nd line engineer with aspirations to progress further? Do you have strong M365 and Azure skills, with a passion to develop them? Is a field-based, customer-focused role where your skills truly more »

Second line Support - London - £40,000 I am working with a client of ours that is on the look out for a second line support engineer that to join a small team of 3. You will have exposure to all tech related … errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues Troubleshoot issues and outages Lead desktop and helpdesk support efforts Required skills Maintain Cloud platforms Evaluate and modify system performance Ideally you would have: Bachelor’s degree in Computer Science, Information Technology, or … automation tools are a plus If you are looking to better your career and work in a genuine tech first company apply now. Second line Support - London more »

Job Title: Second Line Support Analyst Location: Beeston, Nottingham Salary: £12 per hour (rising to £13.80 after 12 weeks) Shifts- 6am-2pm, 8am-4pm, 9am-5pm and 12pm-8pm (Hybrid Working) 60/40 Office-WFH split About the company Kelly Services are currently working in … payments value chain, enabling sustainable economic growth. Their innovative solutions, rooted in a rock-solid technological base, are environmentally friendly, widely accessible and support social transformation. About the job role Responsible for the management of incidents through to successful conclusion, ensuring users satisfaction. Acting as the 2LS support … maintenance visits) Working 5 days, 3 days in the office and 2 days from home. Skills/experience required Experience of working on a 2nd line support desk Good analytical/Technical skills (Hardware/Software) with the ability to quickly problem solve and troubleshoot more »

Reed technology is delighted to be working with a highly regarded Chippenham based organisation with their search for a 2nd Line Support Engineer Hybrid working available - salary £30,000 Working within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service … requests Key Responsibilities: Monitor support ticket queues ensuring incidents are actioned in line with SLA's Mobile Device and Tablet configuration and laptop rebuilds if required Escalation ticking to other areas of the team when required Handle all queries and updates professionally and efficiently, maintaining a more »

in the UK for the last 5 years (as you'll need SC level clearance after joining) Our client is looking for an experienced, 2nd Line Support Engineer with strong experience in a similar role previously and with strong analytical and technical skills, having hands more »

in the UK for the last 5 years (as you'll need SC level clearance after joining) Our client is looking for an experienced, 2nd Line Support Engineer with strong experience in a similar role previously and with strong analytical and technical skills, having hands more »

recently started your career in IT and are looking to progress to the next level? Our Edinburgh based client are seeking to hire a 2nd Line Support Engineer with the following skills/experience: - Experience troubleshooting/supporting Microsoft 365 technologies - Strong communication skills and … an ability to explain technical concepts to non-technical stakeholders - Experience working with Desktop/Printer support - Experience of working within a fast-paced environment The role requires the successful candidate to be onsite 5x days p/w in Edinburgh due to their clients' requirements. more »

Channel Awards. Role : We have created a new role to strengthen our IT Support team, which requires a professional, likeable and thorough 2nd Line Technician to provide on-site support. Duties include: Picking up customer calls, logging a case and handling the query from beginning … customer updated throughout Working through assigned tickets from triage, from beginning to resolution, keeping the customer up to date throughout Supporting the 1st line team, acting as an overflow during busy periods Escalating to 3rd Line, if required Supporting the 3rd Line team with … organisation. We look for individuals that share this passion and take pride in the service they provide. The successful candidate will be a current 2nd line technician, ideally with experience of working for a Managed Service Provider. Strong working knowledge of Microsoft-based operating systems, with emphasis more »

Please note that this role is an initial 12 FTC ** Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. … Accountabilities: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery analysts, providing support and technical expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members more »