1 to 25 of 39 Customer Service Jobs in Northern Ireland

passionate about problem-solving? Do you thrive in dynamic environments? Are you ready to embark on an exciting journey in the realm of field service engineering? Look no further! We're seeking a skilled and motivated Field Service Engineer to join our vibrant team in Northern Ireland. As … a Field Service Engineer, you are responsible for overseeing the installation, maintenance, repair, and enhancement of equipment in the field, along with providing necessary customer/internal training as required. Your tasks involve investigating technical issues, warranty failures, and in-field malfunctions, resolving them efficiently and cost-effectively … while maintaining continuous communication with Product Specialists and Service Management. You must effectively diagnose system problems and provide repair solutions, focusing on keeping customers informed of progress, particularly during maintenance or downtime. You'll need to maintain comprehensive documentation of system issues and preventive maintenance in customer site more »

for an experienced Assistant Centre Manager to join our fantastic team! This part-time post is a key role in enhancing the operational performance, customer experience and the ultimate financial performance of the centre. Oxford Innovation Space operates a network of innovation centres that provide flexible workspace including offices … locally, regionally and nationally by selling and marketing the product offering whilst enhancing its reputation for excellence. You will also deliver a market leading service to the Innovation Centre community in facilities, support and collaborative connections. This is a part-time role, working 22.5 hours per week. We are … quality of an Innovation Centre Previous experience in an office environment preferred Clearly identifiable leadership skills in order to manage a team within a service environment, ensuring overall performance is maximised Evidence of excellent negotiation skills within previous roles Able to communicate effectively and engaging with relevant stakeholders and more »

internal sales team consisting of: 5 Sales Coordinators & 1 Sales Supervisor Develop KPIs and conduct regular meetings to ensure effective communication There will be customer facing elements including dealing with escalation queries Manage the quotation process across the team to ensure profitability The ideal applicant will be a Sales … Office Manager Architectural Mouldings products experience with: Must have 3 + years people management experience OR experience within a senior sales/customer service position directly supervising at least 2 people Must have customer service experience, dealing with service escalations Ideally have experience MDF/ more »

Opportunity: Service Controller Contract: Permanent Location: Lisburn Hours: Monday – Friday 40 hours per week. Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. We have a new opportunity for a Service Controller/Planner to join our Service … role criteria outlined below, please don't let that discourage you from applying. In this role you will be: Providing a high level of customer service through efficient control of our?Workshop/Field Engineers carrying out repairs and maintenance on equipment. Prioritising work requirements for Engineers and … Ensuring machines are serviced before going out on hire. Liaising with customers keeping them updated on progress of work. Providing administrative support related to service paperwork as required. Working collaboratively with team members within the service team and other departments. What will help you to excel in this more »

Field Service Engineer Do you fancy a change? Are you hands on and love life out on the open road? Do you have experience in mechanical engineering or any basic electrical knowledge and have helped to lead a team? Great! Because we are #hiring! Are you good at planning … Can we utilise your organisational skills? Do you take pride in your work? We are recruiting for an Mechanical Handling Field Service Engineer to join our East Field Service Engineers. The position is full time, and we would love you to work within our Service Department to … maintain, repair, service and modifya range of other material handling equipment. Because we are independent every challenge is new and different, and we would really welcome your help. Skills and Experience You will have worked with material handling products or hold a senior engineering position and are looking for more »

Door Sales Assistant, Face to Face Sales, Business Development Lead, Business Development Executive, SDR, Sales Development Representative, Direct Sales, Outreach Sales, Sales, Telesales Executive, Customer Service Adviser, charitable officer, call centre representative, may also be considered for this role more »

line remote support * Escalation point for any escalated cases from 1st or 2nd Line. Dealing with complex issues until completion * Work to deliver on Service Level Agreements and ensuring that all support incidents are accurately recorded * Ensure support requests are logged correctly, and support cases are regularly updated * Develop … and maintain support documentation on customer sites as well as internal knowledge base * Responding professionally and delivering excellent customer service at all times Experience * Previous experience within an MSP * Experience supporting Office 365 and supporting products (Exchange Online, SharePoint etc) * Experience with Active Directory, DNS, DHCP and more »

Building Materials, Building Products, Rainsceen, Faade, Cladding Location: Belfast Remuneration: £50,000 - £60,000 Benefits: Travel expenses paid, pension, health care, 2x death in service, 31 days annual leave (including bank holidays) The role of the Procurement Manager Construction Materials will involve: Procurement Manager position dealing with a high … quality of raw materials on time to the manufacturing facility Collaborate with supply chain teams across site materials planning, inventory, and logistics to achieve customer service levels and OTIF targets Development of a centralised procurement function for selected departmental overhead spend to drive synergies, quality and reduce costs more »

Role: Customer Service Associate Location: Belfast BT2 Salary: £25,838 Why Choose Us? Performance-based annual salary reviews, offering potential salary increases up to £3000 over three years. Flexible working options including remote work or office-based in multiple locations. Professional development opportunities and a people-focused environment. … Comprehensive employee benefits. Requirements: Familiarity with CRM systems. Proven experience in high-volume customer service. Relevant educational qualifications. Proficiency in data entry and retrieval software. Empathy and a customer-centric approach. Excellent organisational skills, with the ability to multitask and prioritise workloads. We celebrate diversity and are committed more »

Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … troubleshooting to ensure we are providing value. On a daily basis you will be using your abilities to combine your technical skills, creativity and customer focus to deliver great solutions to our customers and ensure they get the best out of our technologies and solutions. Plan, design, estimate, develop more »

a pivotal member of our Operations Team, you will play a crucial role in installing, configuring, testing, maintaining, and supporting Lava Group systems at customer sites. Your dedication to customer service will shine through as you provide top-notch on-site and remote technical support, ensuring that … customer issues are resolved promptly and satisfactorily. Your proactive mindset will drive you to implement contingency procedures, constantly striving to improve service quality. Additionally, you will have the opportunity to contribute to the ongoing development of our products by providing valuable feedback and ideas for improvement. The Individual … keen interest in IT. With at least 1+ years of experience in a technical support/installation role, preferably within electronics or Fire & Security service industries, you should be adept at using PC-based support tools. Your logical, methodical thinking coupled with creative problem-solving abilities will set you more »

Opportunity: Service Controller Contract: Permanent Location: Lisburn Hours: Monday – Friday 40 hours per week. Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. We have a new opportunity for a Service Controller/Planner to join our Service … role criteria outlined below, please don't let that discourage you from applying. In this role you will be: Providing a high level of customer service through efficient control of our?Workshop/Field Engineers carrying out repairs and maintenance on equipment. Prioritising work requirements for Engineers and … Ensuring machines are serviced before going out on hire. Liaising with customers keeping them updated on progress of work. Providing administrative support related to service paperwork as required. Working collaboratively with team members within the service team and other depa... more »

has celebrated over 26 years in the Technology industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … seen significant growth across our practices and our Service Reliability Group is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description Responsible for the architecture, design, configuration, development, deployment, and maintenance more »

Role Overview As a Service Desk Analyst, you will be the first point of contact for clients, providing critical support and ensuring the smooth operation of services. This role is pivotal in maintaining client satisfaction and operational efficiency. The ideal candidate will have previous experience in a service desk role within an enterprise environment, excellent problem-solving skills, and a proactive approach to customer service. Key Responsibilities Provide first-level support for all IT-related issues and service requests. Diagnose and resolve technical issues, escalating to higher support tiers when necessary. Manage and document all … service requests and incidents using IT Service Management (ITSM) tools. Ensure timely and effective communication with clients, keeping them informed of progress and any changes. Collaborate with other IT teams to identify and implement solutions to recurring issues. Maintain and update technical documentation and knowledge base articles. Assist more »

This is an opportunity to join a progressive group within Camlin, making full use of Camlin's innovative technology and instruments to provide a service to customers to identify and locate faults on the electricity supply network before customers are affected. The service currently operates 24/… and limitations of Camlin and other manufacturers' fault location and monitoring equipment Provide technical advice to customers on supported technologies Learn and utilise the customer's GIS systems to obtain cable and connection information Ensure active circuits have correct cable information added to the system Employ Camlin’s fault … communication skills Experience in Electrical Networks Willing to work shifts. DESIRED CRITERIA The following skills will be valuable but are not essential: Experience with customer relations, particularly in a service or support environment. Experience from an electrical background Willing to develop the skills required to take on additional more »

Customer Service Executive Location: Belfast Length: 3 Months Rate: £12.12 p/h PAYE (Approx. £25.2K per annum) Hours: 9am – 6pm Our client is a multinational hospitality FMCG business. Job description: The Customer Service Advisor is the first point of contact for customers, and is responsible … for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full). Key Accountabilities: Order lifecycle management Maximising customer satisfaction level and order entry accuracy Building strong relationship with customers, sales and logistics functions Timely handling all incoming customer queries and requests Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment Reporting (daily, weekly and monthly reports) Continuously improve the customer service process Manage issue resolution for respective sales more »

Customer Service Executive Location: Belfast Length: 4 Months Rate: £12.07 p/h PAYE (Approx. £21.9K per annum) Hours: 9am – 6pm This client is a multinational alcoholic beverages company, and one of the largest and most prominent spirits and beer producers globally. With a plethora of well-known … our company, for our people, our diversity, our brands, in how we perform and how we create shared value. About the function The IOI Customer Service Centre is a Centre Of Excellence within the organisation and ensures our customers receive a high level of customer satisfaction. The … Customer Services team, based in NI provide an inbound and outbound customer service to all the businesses Ireland Customers. About the role The role of a Customer Services Executive supports the On-Trade, Take Home Trade & Route To Market total beverage alcohol proposition and Consumer Care more »

we understand what our customers need from their technology solutions and then we deliver. We are an award-winning company who provide world class customer service; we think big, and we hire great people. We believe in continuously improving to make a real difference to the careers and … Cloud Applications Consulting, implementation and support services 3000 strong,€255m/£220m revenue business We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just another IT services company - we are leaders in … supporting Oracle, Microsoft and AWS technologies. We do this while maintaining our focus with core values of Honesty and Integrity, Personal Commitment, No Ego, Customer First, Excellence and Drive. Invest in us and we’ll invest in you; if you are driven, committed and up for a challenge, we more »

Provider looking to recruit for a SC Cleared IT Support Technician. Key Responsibilities: Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements Escalate issues in line with company processes to ensure customer demands are met Able to … communicate on issues to meet business and customer requirements to avoid escalations Provide customer service to internal and external customers to ensure consistent experience Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution Ensure Department/Contract meets SLA performance targets Maintain and … improve customer satisfaction levels Understand and adhere to policies and procedures Keep skills up to date with IT industry standards as appropriate to the role/contract. Key Experience Required: Proven experience in IT Service environment Ideally certified in appropriate technologies, Dell and Windows to support business strategy more »

has celebrated over 26 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, in Version 1's Managed Services environment we do things differently. We’re focused on our core values; using these we’ve seen … significant growth across our practices and our Service Reliability Group (SRG) team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description As a Senior Software Engineer/.NET Consultant in more »

description: What you will do We are seeking a dynamic Support Technical Account Manager to serve as a pivotal link between our Sales and Customer Support teams. The ideal candidate will ensure that our customers derive maximum value from our products, fostering strong relationships that enhance loyalty and satisfaction. … How you will do it Act as a liaison to bridge the gap between sales and customer support, ensuring a seamless customer experience. Manage customer accounts as the primary point of contact, coordinating with cross-functional teams to address their needs and challenges. Comfortable working in a … fast-paced environment. Proactively engage with customers to provide ongoing support, training, and assistance, ensuring they fully leverage our products. Develop and maintain robust customer relationships, enhancing loyalty and advocating for their needs within the company. Listen to customer feedback, collaborate with internal teams to devise effective solutions more »

including rolled-up holiday pay) IR35 Status: Inside Location: Belfast Responsibilities: Perform a range of technical work activities either remotely or at a customer site to meet business and customer requirements Escalate issues in line with company processes to ensure customer demands are met Able to communicate … on issues to meet business and customer requirements and to avoid escalations Provide customer service to internal and external customers to ensure consistent experience Ability to adapt quickly to dynamic team environments to maintain a consistent and effective contribution Ensure Department/Contract meets SLA performance targets … Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Keep skills up to date with IT industry standards as appropriate to the role/contract Proven experience in IT Service environment Ideally certified in appropriate technologies (Dell and Windows) to support business strategy Demonstrate more »

to work at a Senior Executive Officer grade in their Transport Department based in Armagh. As, Transport Co-Ordinator you will provide an exceptional customer service experience, advice and assist officers, customers, the public and other professionals in respect of agreed aspects of the Transport Department as directed … the Programme Manager. You will be assigned a locality to work on ensuring effective management and organisational delivery of the Home to School Transport Service, ensuring suitable transport agreements are in place and recorded for pupils attending mainstream school whilst providing efficient administrative support for the daily functional and … or above), or equivalent and have a minimum of two years` experience of working in an administrative role in and office environment providing comprehensive service co-ordination and support directly to Senior Managers. OR Have a minimum of four years` experience working in an administrative role in an office more »

seeking a Senior Windows System Administrator with a strong background in the Windows server system space to carry out a broad range of operational service and support assignments. You'll manage, install, build, monitor and support the Microsoft windows Servers. You'll also be responsible for ensuring that the … tools products. Proven ability to learn new technologies quickly to a high level of proficiency. Strong problem-solving and troubleshooting skills. Excellent communication and customer service skills. Why join us? Career coaching, mentoring and access to upskilling throughout your entire FDM career. Assignments with global companies and opportunities more »

eager to embark on an exciting and rewarding career in Tech Sales, or looking for the next challenging career move? If you have strong customer service, relationship-building or strong communication skills, motivated to earn commission for the harder you work, this might be right opportunity for you more »