101 to 125 of 341 Customer Service Jobs in the North West

Field Service Engineer, Medical X-Ray & CT Systems Overall Earnings £50K+ (including bonus) Basic Salary £40,000 - £45,000 10% Bonus Company Car or Car Allowance Pension Private Medical Cover Life Assurance 25 Days Holiday Full and Comprehensive Manufacturer Product Training **An excellent opportunity for an X-Ray field … service engineer from any sector to join a leading manufacturer of medical imaging systems and training on medical X-Ray, CT and MRI systems** The Role - Field Service Engineer, Medical X-Ray & CT Systems You will be responsible for the service, breakdown repair and maintenance of their … range of highly advanced X-ray, CT and MRI systems located at hospitals and healthcare centres throughout your local region. Your Background - Field Service Engineer, Medical X-Ray & CT Systems To apply you should be able to demonstrate the following: Experience in maintaining, installing and repairing X-ray equipment more »

IT Support Engineer (1st/2nd Line) Company Overview My client is a leading managed service provider of computer and telecom services to small and medium-sized businesses. Committed to outstanding customer service, they utilise corporate-grade systems and specialist support software. Job Description We are seeking … Support Desk Team Leader to join our dynamic support desk team at our office. The role involves both remote support and onsite visits to customer sites as needed. Key responsibilities include: Managing customer support requests and logging support tickets Responding to customer alerts from our monitoring system … Providing 1st and 2nd line support over the phone Conducting onsite visits to resolve issues or assess requirements Promoting and selling service contracts, system upgrades, and other services beneficial to customers Ensuring the helpdesk is up-to-date and conducting daily ticket reviews Responsibilities Report to the Technical Director more »

36.25 Hours + Benefits + 30 Days Holidays + BH Full Time We currently have an opportunity for an Income officer to join our Customer and Communities Team, to provide a joined-up customer focused income service to all tenants, whilst supporting tenant sustainment. You will be … required to maximise income collection, ensuring performance indicators and service standards are met and maintained. Who are we looking for? Excellent customer focus and experience of providing a customer facing service to customers in an arrears recovery or similar role. Ability to translate customer needs … into service delivery and to gather, interpret and relay information from them. Negotiation and advisory skills to assist tenants to seek resolutions to their financial difficulties. Be performance focused and comply with company targets and deadlines. Microsoft Office skills, with the ability to produce documents to a professional and more »

retail stores and luxury leisure and hospitality conference centres. Responsibilities · Day-to-day delivery of full installation of AV, lighting, and automation technologies · Attending customer premises to establish reported fault and a prompt restore service · Ensuring accurate completion and return of AV asset documents upon installation sign off … and Field Service records and paperwork for customer service visits · Proactively building close working relationships with your team and customers enabling best service · Identify potential improvements and feed back to customer and sales · Timely and accurate reporting and feedback of installation and service work more »

Communications Licence, which is regulated by Ofgem. They are a monopoly in the telecoms space and require an Operations Analyst to work closely with service providers and project manage the technical aspects necessary for successful SMETS1 migration within their Migration Control Centre (MCC). The Role: The MCC Operations … Operations Directorate. He/she will: Conduct technical investigations and execute necessary remediation for all incidents within MCC scope. Lead technical bridge calls with service providers and third parties to investigate anomalous events or service degradation, escalating to major incident management when needed. Assist Major Incident Management procedures … to restore normal service operation. Identify and investigate solution defects within the production environment and communicate issues to service providers and third parties where appropriate. Develop and maintain strategies to minimize customer and consumer impacts resulting from MCC incidents and defects. Define and develop high level solution more »

processes while establishing a structured team to deliver timely and effective assistance to their clients. You will be a key player in shaping the customer support experience & ensuring high quality customer satisfaction. You will cover the following key areas: Process Design and Implementation: Develop and document comprehensive support … processes and procedures to ensure consistent and efficient handling of customer inquiries and issues. Define service level agreements (SLAs), response times, and escalation paths to meet customer expectations. Utilise Atlassian tools such as Jira and Confluence to create and manage support documentation, knowledge bases and workflows. Team … What skills will you have? Bachelor's degree in information technology, Computer Science, or a related field. Proven experience in a help desk or customer support role, with demonstrated leadership experience. Strong knowledge of help desk processes, ticketing systems, and customer service best practices. Experience with Atlassian more »

ambient, contract packaging solutions and fresh and baked goods Company Overview Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture … by your line manager. Qualifications As a First Line Manager you will possess the following skill, experiences and qualifications: Passion for delivering an exceptional customer service experience. Attention to detail/accuracy. Good geographical knowledge. Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook. SAP experience. Excellent … employer. Life Assurance - x2 your annual salary. Wellness Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year. Eye Care Vouchers We can provide you with substantial savings with free eye tests more »

Junior Service Engineer, Medical X-Ray Systems Basic Salary Up To £25,000 (dependent on experience) 10% Bonus Pension Private Healthcare Life Assurance 25 Days Holiday Full and Comprehensive Manufacturer Product Training **An excellent opportunity for a service engineer to join a leading manufacturer of medical imaging equipment … and gain training on medical X-Ray, CT and MRI systems** The Role - Junior Service Engineer, Medical X-Ray Systems You will be responsible for: Providing customers with technical assistance via phone and email on faults with medical imaging systems Performing remote trouble shooting and determining the most effective … resolution for issues Guiding customers through the problem solving process Escalating unresolved issues to field service engineers Your Background - Junior Service Engineer, Medical X-Ray Systems To apply you should be able to demonstrate the following: Qualification in electronics or another relevant technical discipline Impeccable customer service more »

enhance personal development. Person Specification A successful candidate will ideally have the following skills: Excellent communications (strong written and verbal communication skills). Excellent customer service (willing to go the extra mile). Have interest in learning about current/new/future technologies to help the Company … the team. Have a flair for problem solving. Be able to manage/prioritise their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary. Good time management. Full UK driving licence. Ability to work under pressure. Support Engineer … experienced IT engineers to join their Support Team, providing support both remotely and at customers’ premises. Main duties will include: To troubleshoot and resolve customer issues and questions, whilst maintaining an accurate task record in our helpdesk system Proactively help resolve support tickets as required To participate in infrastructure more »

Field Service Engineer Permanent Employment Opportunity Do you currently work in a technical, engineering or service environment? Are you looking to move into a Field Service Technician position? First Call Talent Solutions are currently looking to recruit a Field Service Engineer for our clients nationally recognised … initiative. Excellent communication skills both written and verbally. Ability to prioritise own workload and work to company schedules and deadlines. Provide excellent levels of customer service at all times. Hours or work are Monday to Friday, times depending on job list & locations. Starting salary from £28kpa to £33kpa more »

Coffee Field Service Engineer Job title: Coffee Field Service Engineer Location: Runcorn Salary: Up to c£33,580 pa. Up to £29,580 per annum + c£4,000 for working 1 in 4 weekends + vehicle + pension + other benefits. Hours: 7am-5pm (leave at … This is an exciting opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer for Runcorn and the surrounding area. Salary up to c£33,580 per annum + including working 1 in 4 weekends + vehicle + … Requirement A highly motivated, well presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards and procedures. Ensure complete customer satisfaction by understanding their needs and providing attention to detail. Mechanical experience and knowledge required along with a full and fairly clean UK driving more »

Job Profile Hippo Motor Group is a challenger brand in automotive retail with an ambitious growth plan. We pride ourselves on delivering exceptional customer service and providing a seamless car buying experience for both new and used vehicles. With a strong emphasis on innovation and scalability, we are … other disciplines, especially acquisition. You’ll also work closely with different teams across the business to build prospect lifecycle nurture campaigns aligned to our customer journeys to improve engagement, interest and sales from CRM, for Hippo Motor Group. Key Responsibilities: * Develop, articulate and execute a CRM strategy to nurture … Own and manage all CRM channels, activating and creating the right campaign plans to target audiences. * Work alongside business stakeholders to support our omnichannel customer experience (internally and externally). * Leverage CRM tools and data analytics to identify customer insights and enhance the customer journey. * Stay abreast more »

Service engineer Machine Tools Manchester £40,000 - £50,000 basic (40 contracted hours) + Circa £10,000 bonus + 5% pension + life insurance + private health care +smartphone . My client is a market leading machine tool OEM renowned for their state of the art Japanese engineering technology … sliding head lathes, cnc machinery and turnkey solutions. Predominantly they service industries within the medical, electric vehicle and aerospace industries providing sliding head lathe solutions for the manufacture of complex components. They are seeking multi-skilled junior engineers from a CNC maintenance apprenticeship to join their dynamic and growing … their staff and provide excellent training and internal opportunities for progression to keep you motivated. The Role: You will provide an exceptional level of customer service to a range of blue-chip clients and SMEs. You will provide breakdown cover and work on installation projects. You will complete more »

Reports To: 2nd Line Team Leader Location: Wilmslow/Remote Hours of Work: Mon-Fri 8am-6pm (Rota shifts) The Role The IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast paced … is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives. We are looking for customer focussed people to join our IT department to support our colleagues both hands on in the office and remotely across the UK. This role … Include but not limited to: and capacity monitoring of systems and environments compliance monitoring and proactive/reactive management of issues of escalated colleague service requests or incidents as assigned within SLA 1st Line support/Service Desk in busy periods new hardware such as PCs, Laptops, iPhones more »

stage of its development. At MSite, you can expect more. About the role: As a Sales Administrator it is your responsibility to support the customer journey, actively supporting Account Managers by reducing their administration overhead. You must ensure clear communication between key external and internal contacts. The role requires … new customer qualification, ensuring key information is captured, that any follow-up information sourced, with the correct processing undertaken – either passing the opportunity to Sales or providing direct quotations. Key responsibilities also extend to supporting the Account Managers with Pipeline Management, Forecasting, quotations, processing purchase orders, project handovers and … general customer management ensuring that responses are provided in a timely manner. The Sales Administrator should seek to proactively manage processes ensuring that best practices are followed and strive to provide customer excellence at all times and at every touch point. Key responsibilities as our Sales Administrator: Providing more »

We are looking for a Customer Support Team Leader to work within our customer support team in Warrington to provide high quality administration support to customers. About the role The role will have a primary focus on one of our two key areas, Sales and After Sales. Key … responsibilities are to work with the team to meet customer expectations, maintaining high quality standards. On a day-to-day basis this is what you would be doing; Provide excellent customer service to internal and external stakeholders Manage communication in and out of the department responding to … customer and business expectations Meet the goals and objectives of the business by leading and developing the team Work with other team leaders to share workload where needed Provide monthly performance data from company systems as requested. What we are looking for? Excellent written and verbal communication skills Excellent more »

Cockermouth ICC is looking for an experienced administrator with can confidently managing staff and navigate health care systems. You will work alongside the ICC Service Manager to manage the day to day running of the ICC Hub as well as implement service improvements. You will also be responsible … for staff rostering in order to ensure adequate service coverage during agreed opening hours as well as identifying training needs and ensuring that training and staff development is carried out. You will be responsible for ensuring systems and processes are in place to triage referrals in line with Standard … line manager and seek their approval before pursuing the opportunity. Main duties of the job The ICC Senior Coordinator will work alongside the ICC Service Manager to manage the day to day running of the ICC Hub as well as implement service improvements. The ICC Senior Coordinator will more »

38k This is an excellent opportunity for a 3rd Line Support Engineer with experience working for an MSP. Key responsibilties: Provide friendly and efficient service with a strong focus on exceptional customer support. Serve as the first point of contact for inbound customer calls/emails, offering … day-to-day support. Handle customer queries, offering general advice and technical assistance. Ensure timely and efficient resolution of open tickets. Gather, qualify, and prioritize new service requests. Log relevant information into the internal help-desk system. Proactively update customers on the status of their issues. Address support … configuration, administration, and troubleshooting Excellent troubleshooting and resolution skills, with a logical approach to problem solving Experience of installing and configuring Microsoft Windows Excellent customer service skills This is a fantastic opportunity to join a close-knit and supporting IT team, dedicated to providing outstanding end-user support. more »

We are looking for a 2nd Line Service Support Analyst to work on a permanent basis near Ormskirk/Hybrid. The role is working for a global manufacturing company. Salary is c£28-30,000 per annum plus 25 days' holiday and bank holidays, pension, company bonus, flexible working … candidate should have excellent troubleshooting and problem solving skills in Microsoft Operating Systems (both client and server) and Office products, as well as excellent customer service skills. Network troubleshooting and server experience would also be advantageous, as would general hardware knowledge. An understanding of key IS areas including … be preferable but not essential. Applicants should possess a keen professional attitude; strong IT technical skills; good communication, team and interpersonal skills, and excellent customer facing skills. If the 2nd Line Service Support Analyst could be of interest, please call Rebecca at GPW Recruitment or press APPLY NOW more »

their West London depot. Benefits for a Hire Controller ·Bi-Annual retention bonus ·24 days annual leave plus an additional day at 2 years' service and 5 years' service and every 5 years after ·Holiday purchase, the option to buy an additional 5 days each year (via salary … Controllers maximise revenue and profit against agreed targets through the effective rental of cranes and ancillaries. Key Responsibilities of a Hire Controller Understand the customer requirements and provides the best solution. Has a in depth knowledge of our products. Covert hire enquiries into orders to ensure achievement of revenue … targets. Maximise all sales opportunities. Captures customer information. Manage and build relationships internally and with our suppliers. Manage resources (e.g., allocate work to employees) and fleet within the depot to ensure they are utilised in an effective manner. Contribute to the overall business targets and comply with company standards. more »

play a key role in the support of new and existing software applications. Development of existing IS controls that originate from within the IS Service Delivery function. The principal objectives of the role are: Support the Application and Integration Manager To act as the internal technical expert for the … requests in line with associated documented processes Design and document and/or re-design and manage the implementation of process controls Implementation of service enhancements Generation and delivery of both regular and ad-hoc IT related reporting and MI Timely escalation of issues to your line manager Effective … communication to IT teams, 3rd party IT vendors and Speedy Business units Provide training to Service Desk team members were required to ensure knowledge is shared and processes are being followed Provide support to Business Strategic projects as required Conduct additional ad hoc duties as required Promote participation in more »

as routing or port definition, audio visual and cyber security would be desirable. Not only will you have excellent technical skills but also excellent customer service and end user experience – we are looking for people who not only want to progress their IT career (lots of opportunity) but … IT, a keen and eager attitude, desire to learn and develop and importantly a genuine wish to help and therefore provide the best possible service through IT, delivering a fantastic customer experience. We are looking for someone who has either taken their first AWS exam or is working … required will be varied and so you must be adaptable, they could include Design and rollout of desktop/laptop builds – latest Wintel OS Service Desk requests 1st Line, 2nd Line Technical Support/Desktop support Cisco IOS tasks e.g. VLAN, static routing advantageous Cloud Services (AWS) Firewall management more »

Class 2 Service Technician As a key worker working in our Healthcare Division, you play a key part in the success of phs. To our customers, you are the face of the company. Your excellent customer service skills will help keep our customers happy and ensure they … remain our customers! Being an experienced Class 2 Service Technician in our Healthcare division, your responsibilities will include collecting health related waste products ranging from Pharmaceutical, Non and Hazardous Waste and well as clinical. This currently includes providing support to the nations Covid testing stations but whatever your route … for the day, youll play a vital part in keeping our customers facilities hygienic and fresh. A day in the life of a Service Technician at phs will involve; You will follow planned routes, using PDA devices to confirm collections, manage any site access issues. We use in-cab more »

an exciting opportunity for an experienced Commercial Insurance Claims Handler to join our Financial Lines Specialty Team based in Liverpool. This role is very customer focussed, requiring you to provide an excellent claims service to our clients. Your proven experience across Financial Lines will allow you to ensure … CII qualified or working towards), is a natural multi-tasker and well versed in Professional Indemnity, D&O & E&O. You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with … be plenty of opportunities to get involved in other exciting projects. Responsibilities: You will be managing claims from across different Financial Lines products ensuring service standards are met and/or exceeded, You will keep an efficient diary system for all claims, ensuring claims are chased as required, You more »

in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment. Role & Responsibilities: Provide desk-side and remote based end-user support to troubleshoot issues and … Office 365, Windows 10/11, VPN Familiarity with basic networking principles and troubleshooting - DNS, DCHP, TCP/IP Passionate about IT and providing customer service If you have experience working for a Managed Service Provider and are actively looking for a new role then please apply more »