76 to 100 of 447 Customer Service Jobs in the Midlands

Standard Life Group Life Assurance Group Income Protection Insurance Private Medical Insurance Worldwide Travel Insurance Purpose of role To offer a premium level of service to both French and UK customers. You will play a pivotal role in a friendly and dynamic Customer Support team. You will be … a driving force to ensure Customer Experience is the central focus and deliver key department and individual KPI's Principle duties & responsibilities Be committed to delivering exceptional customer service to all customers by putting the customer at the heart of everything you do Accurately capture and … via email and social media Provide first line support and advice to customers using the company products Achieve department KPI's targets ensuring the customer service levels we provide are to the correct standard Be responsible for attending the correct level of training and be part of the more »

apprenticeships, to volunteer days and community engagement, we support every employee. Built around sustainable business methods, dedication to our customers, delivering the best possible service, believing in our people, always working with integrity and continuously innovating ourselves, we understand that taking inclusion & diversity seriously as an organisation is imperative … looking for someone to provide leadership management and support to the 1st line technical support team to support all customers with Warranties or Managed Service/Support contracts and to provide support other support teams to include the customer service team. The role is offered on a … is imperative that applicants live within are commutable distance to our Stafford base for this reason. Key tasks will involve: · Daily management of the Service Desk Tier · Prepare management reports and information as requested by the Technical Service Director or Head of Support and Managed Services. · Ensure Service more »

Fixed Term Contract until 31st October 2025 Our Customer Experience directorate are now seeking a Housing Services Development Lead someone to facilitate the development and implementation of improved systems to provide a higher quality customer experience. You will ensure critical business learning from customer feedback is embedded … close partnership with Stonewaters project teams to deliver transformative change. So if you would like to contribute to our ambition to deliver a modern customer service offering that embeds innovative technologies and operating principles, then we would be delighted to hear from you! The ideal candidate will: Be … passionate about delivering a high level of customer service and learning innovative technologies and solutions. Have experience of service improvement and working in collaboration with others. Be able to deliver feedback and empower colleagues using a range of methods. Have good planning and organizational skills. Be a more »

systems in simple terms and interacting effectively with all levels of the organisation. Problem-Solving Abilities: Strong problem-solving abilities with a proactive and customer-focused approach to addressing user issues and concerns. Organisational and Project Management: Excellent organisational and project management abilities to handle multiple priorities in a … analytical and problem-solving skills, capable of managing complex system issues. Technological Flexibility: Flexibility and adaptability to learn new technologies and software as required. Customer Service Orientation: A proactive approach to customer service to ensure user satisfaction and system efficiency. Continuous Improvement Mindset: A demonstrated ability more »

and images on website Writing on-site content and product descriptions Emails and ongoing digital projects Supporting marketing team with marketing activities and updates Customer service Key requirements: Suitable for someone who is interested in web sites and digital marketing. Graduate preferred but a degree is not essential. … Experience in providing customer support Excellent written and verbal communication skills Strong organisational time management and analytical skills Professional customer service attitude Be outgoing and enjoy working in team-driven environment Good telephone and communication skills Good time management and project management skills Microsoft Office application such more »

courses and events (i.e. face to face, via e-learning and/or blended learning). As a member of our "front of house" service, ensure that our learners, customers, and stakeholders/partners are supported and have the best experience leading up to, during and beyond their time … Coordinators, ensure that administration activities are efficient and effective across DREEAM. Contribute to the redesign of relevant processes to maximise efficiency and learner/customer experience. Utilise our digital systems (following training) to support the planning, scheduling, delivery, and reporting of our high-quality education to our learners and … the shift. Where appropriate, inform other team members as part of our DREEAM escalation procedure. Ensure the provision of a prompt, responsive and professional customer engagement service via phone, email, our case management system (Dynamics 365) and Social Media channels. Escalating queries and concerns as required to other more »

Configuration Team Applicants must: Demonstrable experience of working with computerised patient administration systems (Rio) Demonstrable experience of working within the NHS IT support or customer service experience Computer literate in Microsoft Office, including Excel and working knowledge of databases About us At Black Country Healthcare NHS Foundation Trust … building a high-calibre, diverse and inclusive mental health workforce. One that will give talented professionals like you the opportunity to shape an outstanding service that will transform community mental healthcare and deliver happier and healthier lives all across our communities. The Trust is rated 'Good' from CQC (Care … This ambitious model is multi-agency and multi-disciplinary, opening the door for you to work in a collaborative and flexible way with partners, service users, carers and their families. Job description Job responsibilities The role of Digital Services is to promote and support the effective use of data more »

Our client are experts in data and business process management and they are looking for a Lead Customer Account Manager that will report to the Managing Director. There is also a functional reporting line to the Vice President of Customer Solutions & Reliability Engineering, currently located in the USA. … The role will require working closely with the UK Customer Services Manager as an equivalent peer from a reporting perspective. This is primarily a customer facing position that requires daily interaction with customers with responsibility for maintaining and building relationships for all assigned clients. This position is also … opportunities, promoting company products & services, and persuading new customers to place business. As appropriate, this role requires the management and mentoring of the UK Customer Account Manager team as well as being the technical expert on the database and general reliability engineering principles. The role will be home based more »

small number of established on premise applications. Having ideally had previous experience within SaaS support, you will need to be passionate about delivering excellent customer service, have a proactive attitude to problem solving, and buy into the team ethos. You will be working with the Resolver Team with … a focus on tackling more complicated customer issues passed through from the first line support team as part of a tiered response team to provide efficient assistance to customers. There will be a focus on joining of developing both product and technical skills to be able to resolve complex … collaborative approach, so a team player mentality and a willingness to help your colleague will be a key attribute to the role. ESSENTIALS Excellent customer service & communication skills. Excellent analytic skills and problem-solving abilities. Ability to multitask and handle multiple simultaneous issues. Knowledge of Microsoft Windows Operating more »

Under the supervision and support of a Pharmacy registered professional, the role will assist the Dispensary team to deliver a safe and high-quality service to our patients and customers. We are looking for a team player with a professional outlook who can demonstrate good customer service … a team Ability to perform and work under pressure Demonstrate ability to learn new skills Desirable Experience of working in a pharmacy environment Proven customer service experience Communication and Relationship skills Essential Able to communicate clearly verbally and electronically within a team Good telephone manner Able to relay … and Behaviours Essential Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

Forklift Engineer Benefits of the Mobile Forklift Engineer Certified training as well as manufacturer training courses provided 32 days holiday rising to 35 with service inc. bank holidays Working for a market leading hire company Career progression routes available Discounts and healthcare scheme Up to £40k DOE and qualifications … Mobile Forklift Engineer role is an extremely reactive position where you will support the company's needs in the day to day requirements of service, maintenance and repair of material handling equipment including electric counterbalance forklifts, diesel forklifts, articulated forklifts, reach trucks, and side loaders and manufacturers such as … Toyota, Komastsu, Combilift, Caterpillar (CAT), Hyster-Yale + many more! Responsibilities of the Mobile Forklift Engineer include: Service and repair MHE equipment on-site and at customer locations Handle administrative tasks Maintain strong customer relationships Quickly and effectively diagnose faults on equipment to ensure minimal downtime for more »

This is an exciting time to join the Orthopaedic service at UHL. You will be a valued member of the Fracture Clinic Admin team, helping to support patients on the emergency care pathway whilst completing an apprenticeship. Its a busy environment but you will be totally supported by colleagues … the phone and face-to-face You will support the co-ordination and smooth running of the emergency care pathway Training Level 2 in Customer Service Training is either on site (Leicester Royal Infirmary or Leicester General Hospital) or online Training will take place for a day session … around every 6 weeks Potential full time employment. Apprenticeship Standard Customer service practitioner (level 2) Training Provider UNIVERSITY HOSPITALS OF LEICESTER NATIONAL HEALTH SERVICE TRUST Working Week Monday to Friday - Full time (37.5 hours). Expected Duration 14 Months Positions Available 1 Closing Date Thursday, 27th June more »

customers using troubleshooting sheets and product manuals. - Offer engineering-related troubleshooting advice to engineers. - Provide simplified advice to end users and customers. - Maintain excellent customer service with a professional and helpful attitude. - Communicate via phone and email in an organised and timely manner. - Log phone call details to … enhance customer service. - Update user and installation manuals as directed. - Administer and test customer product returns. - Perform other duties as requested. - Full-time (Monday to Friday, 35 hours per week). Qualifications and Skills: - Basic electrical and mechanical knowledge. - Knowledge of heaters and gas/oil appliances preferred. … Excellent communication skills. - Previous call centre/customer service experience preferred. - Enthusiastic team player with a strong desire to learn. - Good problem-solving skills and attention to detail. - Basic DIY skills beneficial. - Experience with Excel and Outlook. - Good mathematics skills. - Methodical and logical approach. - Willingness to seek help more »

Support Specialist to join our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis. If you enjoy the challenge of finding solutions … and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you! About Us: GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters … calls, chat and emails to ensure that all products (hardware and software) are running at optimum efficiency. Key Accountabilities: Senior point of contact for customer, installer and colleague support by phone, email and live chat to assist with technical and product-based issues across all product lines. Identify and more »

and they are looking to add a technical wizard to their support desk. If you have a passion for IT and a flair for customer service, this could be the role for you! Role True MSP is looking for an apprentice to join their technical support team who … Closing Date Friday, 21st June 2024 Start Date Monday, 24th June 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Initiative Non judgemental Patience Confidentiality Qualifications English GCSE or equivalent, grade Minimum of … for outsourced IT support companies, we wanted to do things differently. So we created True MSP as a business that put client satisfaction and customer service above everything else. Combining over 45 years' experience, True MSP was set up by Tim Rookes and Neil Shaw, and we operate more »

will be on-site near Derby, your own transport is required for this role (limited public transport on offer). As part of the service desk team, you will play a key part in providing an excellent level of customer service to internal users who need assistance … Training will be on offer in the role, however any previous training, experience or knowledge of IT would be highly desirable. Experience working in customer service would also be very useful for this role. Salary The salary/package for this position is flexible up to more »

managing a team of Drivers Experience in managing a small logistics operation in a fast-paced environment Proven track record of delivering high-quality customer service and meeting KPIs Excellent leadership, communication, and interpersonal skills Strong organizational and time-management skills, with the ability to multitask and prioritize … effectively Analytical and problem-solving skills Ability to work under pressure and meet deadlines Attention to detail and accuracy Flexibility and adaptability Strong customer service orientation Benefits: Permanent - Full time position Full Training Provided 25 days holiday + 8 bank holidays Death in service X2 Join our more »

IT Service and Support Analyst Great chance for an IT service professional to join a household name brand with a real time Ecommerce customer website and an established IT team of 10. You will need excellent customer service skills as this role is IT service … management function and it’s an excellent environment for tech development/progression. Role/Responsibilities Support franchisees in all IT related incidents/service requests. Where possible provide first call resolution for all IT related incidents/service requests. Log all incidents/service requests within … ticketing system. Own incidents/service requests or escalate to 2nd/3rd line support where necessary. Work to SLA thresholds for all incidents/service requests. Dedicated to meeting the expectations and requirements of internal and external customers Establishes and maintains effective relationships with customers at all more »

the job The post holder will be responsible for managing a range of ICT Infrastructure and data networks provided by both internal and external service providers to support the NHSCFA ICT Strategy, including the implementation, management, and on-going support. The role holder will use specialist technical and business … the day-to-day operational activities and relationship between the ICT function and business areas, ensuring a unified approach covering the full lifecycle of service delivery from the initial service design to service decommission. About us We have offices based in Coventry, Newcastle and London and offer … the provision of current ICT Microsoft Azure Public Cloud Infrastructure, Data Storage, Network configuration, Systems, Teams Phone System and Application Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices/ITIL processes and other relevant service more »

Key Responsibilities: Be the first point of contact for our valued clients, delivering top-notch support with professionalism and enthusiasm. Maintain high standards of service by promptly resolving issues raised via phone or email. Quickly assess the priority of each issue and ensure resolution within agreed SLAs. Demonstrate your … understanding of PC hardware, accessories, and connections to provide comprehensive support. Showcase your excellent customer service skills and ability to multitask, ensuring all tickets are managed efficiently. Experience Required: Minimum of 1 year experience on a Help Desk , demonstrating your ability to thrive in a fast-paced environment. … protocols and configurations. Previous exposure to ticketing systems and Active Directory on Windows Server platforms. Familiarity with Exchange Online and PC hardware components. Strong customer service skills, with a passion for delivering exceptional support experiences. Ability to multitask and prioritize effectively in a dynamic support environment. Requirements: Must more »

using tariffs Negotiating transport and handling costs Updating tracking systems Liaison with third parties to move goods by air/sea in accordance with customer requirements Daily communication with overseas offices Provision of efficient and high quality customer service Dealing with queries and issues within internal & external … clients Skills & Experience: Experience of working in Air and Sea environment Customer service experience Accuracy & attention to detail Commercial awareness Geographical knowledge Strong administration skills Computer literacy Resilient under pressure more »

as well as providing technical support to Alka's customers, so it's important that you have a keen interest in tech and great customer service skills! Role Roles and Responsibilities will include but not be limited to: 1st line support through the IT helpdesk Diagnosing IT issues … with customers using remote access tools Setting up and configuring hardware Using administration skills to log ticket updates accordingly Providing exceptional customer service PC repairs and fault finding Opportunity to offer IT support on client sites Develop skills in Cloud Computing and Networks Training Alongside this role, you … Closing Date Monday, 17th June 2024 Start Date Monday, 24th June 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Analytical skills Logical Team working Initiative Patience Ability to drive Qualifications English GCSE or equivalent, grade Minimum of Grade C more »

Affinity assets. Your role includes planning and leading projects to develop new technical platforms for IT services and responding to all line faults and service requests to ensure complete problem resolution. IT Systems Administrator Essential Skills: Proven commercial experience in a 2nd/3rd Line IT Support Role or … and HP SANs, SIP telephony systems, and SaaS platforms like Office 365, Google Workspace, Jira, and Confluence Strong verbal and written communication skills, exceptional customer service skills, and the ability to work both independently and as part of a team To Be Considered: Please either apply through this … IT Support, Microsoft Windows, Apple Hardware, Linux, VMware, AWS, Networking, EMC SANs, HP SANs, SIP Telephony, SaaS Platforms, Office 365, Google Workspace, Jira, Confluence, Customer Service more »

meet contractual KPIs Generation of purchase orders for materials and subcontractor requirements Ensure all PPMs are completed within the appropriate timescales. Skills & Experience Excellent customer service skills Strong IT skills used to working with MS Packages Excellent organisational and communication skills Experience of face to face interactions with … helpdesk or similar fast paced environment Experience of working to strict SLAs & KPIs Previous experience of planning/scheduling PPM/reactive works. Excellent Customer Service Skills Good attention to detail including a high level of accuracy Experience of working in a fast-paced environment Due to the more »

opportunity for an experienced Leading & Development Lead Trainer to join my client on a fixed term contract for maternity cover. Are you passionate about customer excellence through training? Do you have experience looking after outsources stakeholder relationships? Do you have experienced in creation and delivery of training material and … a first-class experience and aim to be first call resolution. Key Responsibilities of the Learning & Development Lead Trainer: Design and delivery of effective customer service onboarding and continuous training Lead the 2 Trainers to ensure exceptional inductions and ongoing customer service training Identify training gaps more »