26 to 48 of 48 ITIL Jobs in the East Midlands

Development Lifecycle methodologies Familiar with at least one help desk and customer support tool. Proficient in Software Testing and Quality Assurance methodologies. Proficient in ITIL processes and practices. Proficient in Business Process Analysis (as-is and to-be). Additional advantageous skills, experience, and familiarity: Two years’ experience in a more »

Development Lifecycle methodologies Familiar with at least one help desk and customer support tool. Proficient in Software Testing and Quality Assurance methodologies. Proficient in ITIL processes and practices. Proficient in Business Process Analysis (as-is and to-be). Additional advantageous skills, experience, and familiarity: Two years’ experience in a more »

Development Lifecycle methodologies Familiar with at least one help desk and customer support tool. Proficient in Software Testing and Quality Assurance methodologies. Proficient in ITIL processes and practices. Proficient in Business Process Analysis (as-is and to-be). Additional advantageous skills, experience, and familiarity: Two years’ experience in a more »

Development Lifecycle methodologies Familiar with at least one help desk and customer support tool. Proficient in Software Testing and Quality Assurance methodologies. Proficient in ITIL processes and practices. Proficient in Business Process Analysis (as-is and to-be). Additional advantageous skills, experience, and familiarity: Two years’ experience in a more »

analysing process, service, project and component costs for financial planning and budgeting to facilitate decision making. Key Responsibilities To have good understanding of the ITIL service management framework and processes, and the ability to apply the knowledge in a finance role. To contribute to the definition and operation of effective more »

You will deliver against project milestones and outcomes, customer commitments and satisfaction measures. What are we looking for in the successful candidate? PRINCE2 Practitioner ITIL Foundation Certificate (V3 or V4) Previous experience of working in a Service Transition or Senior Service Introduction Manager role Working on client facing projects Working more »

firewalls, routers, network switches, wireless solutions, and access points. Working knowledge of telephony and broadband technologies, e.g., FTTC, ADSL, FTTP. Experience working in an ITIL-driven environment and knowledge of ITIL principles and processes is advantageous. Awareness of best practice standards within IT delivery, against specific security standards such as more »

reduce cost What you need to succeed at GXO: Strong knowledge of IBM AS400 Knowledge and experience in restoring systems from a failed state ITIL qualification is preferred but not required Knowledge of the French language would be beneficial however, not essential We engineer faster, smarter, leaner supply chains. more »

in a professional and assertive manner. Communicate and collaborate with Business & Operational Teams Mainframe Automation Problem escalations (internal and vendor support) Follow the required ITIL Business processes, Change, Incident, Problem and Root Cause Analysis processes Manage Mainframe Automation tools in line with our customers security, compliance, and policies, using standard more »

for continuously reviewing and improving incident, change, and problem management processes. This includes ensuring that these processes are in line with best practices (like ITIL frameworks) and business requirements, and that they comply with relevant policies and regulations. Developing and refining ITSM processes, contributing to the overall resilience and efficiency … implementing effective solutions. Bachelor’s degree in IT related study OR 5+ Years IT experience with certifications in IT Service Management frameworks such as ITIL (highly desireable) Global complex business exposure Experience in IT service management, with a proven track record in incident management, change management, and problem management. In more »

delivery of the digital support services function. The post holder will contribute to Service Delivery policies and processes based on the IT Infrastructure Library (ITIL) framework. The post holder will be responsible for the leadership and effective management of the ICT Service Desk teams, contributing to provision of 24x7x365 ICT … Telephone number 07872 423901 Person Specification Qualifications Essential Educated to Post Graduate Degree level education or equivalent level or equivalent experience delivering Digital services ITIL v.3 or later Practitioner Qualification or equivalent experience Desirable Sufficient knowledge of the provision of health services Agile delivery qualification e.g. ScrumMaster, AgilePM Knowledge/… an ICT Service Desk to contribute to support a 24x7x365 service Experience of delivering a Service Desk, preferably in the public sector Knowledge of ITIL and experience of using its five core areas (Service Strategy, Service Design, Services Transition, Service Operation and Continual Service Improvement) in an Service Desk role more »

and disaster recovery purposes in Tier 4 datacenter environments. Participate in an on-call Rota, providing remote support, incident management, and problem resolution following ITIL processes. Oversee the installation, configuration, and maintenance of servers, both physical and virtual, to support various applications and services. Implementing security measures and protocols to … field ideally within a large complex global organisation Degree qualified in Computer Science, Information Technology, or a related field is desireable Certifications such as ITIL Foundation, CompTIA A+, Net +, Microsoft Certified: Modern Desktop Administrator Associate, or similar, VMWare VCP highly desireable Passionate individual with strong proactive work attitude, self more »

IT Services and Business Change, additionally interacting with business teams, as and when required Maintain good customer relationships Managing compliance and patching, vulnerability management, ITIL BAU Queue management, small project work within the customers time frames, providing technical advice and recommendations where required Managing documentation, taking ownership and updating knowledge … IP Protocols Routing and Switching fault resolution Understanding of Firewalls and security technologies Experience of ICMP/SNMP monitoring tools Experience of VMWare NSX ITIL certification. more »

appropriate local, national and/or internationally recognised standards. To take a leading role in the maintenance of quality standards (ISO) and best practice (ITIL) for the EUC team. To be aware of technical developments in the IT community relating to their specific work areas including desktop hardware, software and … On-call experience Education Essential Working knowledge of MS Windows and Apple iOS & Active Directory environments Industry recognised OS, network or server qualification Desirable ITIL Foundation level Communication Essential Good written/oral skills Demonstrates Diplomacy skills Desirable Demonstrates ability to communicate with all levels of knowledge/experience Analytical more »

events in a professional and assertive manner. Communicate and collaborate with Business & Operational Teams Mainframe Automation Problem escalations (internal and vendor support) Follow Experian ITIL Business processes, Change, Incident, Problem and Root Cause Analysis processes Manage Mainframe Automation tools in line with Experian security, compliance, and policies, using standard tools … Office Knowledge of basic CA7 operations Knowledge of basic Control-M Schedule Management Web page coding skills File transfer basic knowledge Knowledge of ServiceNow ITIL Processes Agile Concepts Education: Education/Experience Graduate or Equivalent education in a computing relevant subject Experience working within a complex Mainframe environment Mainframe System more »

experience of supporting and working with enterprise SAP systems across key modules A working knowledge and understanding of application architecture and system interfacing principles. ITIL Foundation qualified or a demonstrable experience of the ITIL Service lifecycle. Excellent problem-solving skills. Business Analyst, or consultative skills, experience, working with customers to more »

for a reputable charity based in Corby. This hybrid role offers a unique opportunity to contribute to a cause while leveraging your expertise in ITIL and JIRA. Key Responsibilities: Lead and manage a team of 4 Service Desk Analysts. Oversee daily operations of the service desk, ensuring efficient and effective … resolution of IT issues. Implement and maintain ITIL best practices to improve service delivery. Utilize JIRA for incident tracking, problem management, and workflow optimization. Develop and monitor performance metrics to ensure high-quality support. Collaborate with other IT teams to enhance overall user experience. Requirements: Proven experience as a Service … Desk Manager or similar role. Strong knowledge and practical application of ITIL frameworks. Proficiency with JIRA or similar service management tools. Excellent leadership and team management skills. Strong problem-solving abilities and a customer-focused mindset. Benefits: Competitive salary range of £48,000 - £60,000. Flexible hybrid working arrangement. Opportunity more »

/events in a professional and assertive manner. Communicate and collaborate with Business & Operational Teams Mainframe Automation Problem escalations (internal and vendor support) Follow ITIL Business processes, Change, Incident, Problem and Root Cause Analysis processes Manage Mainframe Automation tools in line with security, compliance, and policies, using standard tools, e.g. … Office Knowledge of basic CA7 operations Knowledge of basic Control-M Schedule Management Web page coding skills File transfer basic knowledge Knowledge of ServiceNow ITIL Processes Agile Concepts GCS is acting as an Employment Business in relation to this vacancy. more »

in a professional and assertive manner. Communicate and collaborate with Business & Operational Teams Mainframe Batch Workload Problem escalations (internal and vendor support) Follow Experian ITIL Business processes, Change, Incident, Problem and Root Cause Analysis processes. Manage Mainframe Scheduling tools in line with Experian security, compliance, and policies, using standard tools … I-Dash Changeman JCLPREP Control-M Splunk dashboards Experience of MS Office Knowledge of basic CA7 operations File transfer basic knowledge. Knowledge of ServiceNow ITIL Processes Agile Concepts Education: Education/Experience Graduate or Equivalent education in a computing relevant subject At least 4 years working within a complex Mainframe more »

team. In this role, you will oversee a team of four, ensuring the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes. Key Responsibilities: Lead and mentor a team of four direct reports. Manage and optimize … service delivery processes using ITIL frameworks. Utilize JIRA for issue tracking and project management. Collaborate with various departments to ensure seamless IT service support. Monitor service performance and implement improvement plans. Requirements: Proven experience as a Service Delivery Manager. Strong knowledge of ITIL best practices. Proficiency in JIRA. Excellent leadership more »

team. In this role, you will oversee a team of four, ensuring the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes. Key Responsibilities: Lead and mentor a team of four direct reports. Manage and optimize … service delivery processes using ITIL frameworks. Utilize JIRA for issue tracking and project management. Collaborate with various departments to ensure seamless IT service support. Monitor service performance and implement improvement plans. Requirements: Proven experience as a Service Delivery Manager. Strong knowledge of ITIL best practices. Proficiency in JIRA. Excellent leadership more »

Flexible benefits package I am keen to talk to any support managers with solid experience of the SDLC, API's/Web App integration & ITIL, specifically having been responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with … that process Experience of managing and coordinating internal and third party partners to agreed support strategies and service levels Vendor management knowledge and experience ITIL/ITSM v3 Certification desired Experience of support operation across a range of core technologies Web App Integrations and APIs This is an excellent opportunity more »

for a leading financial services company on a hybrid basis. The ideal candidate will have expertise in Mainframe automation and be able to follow ITIL business processes, change, incident, problem and root cause analysis. The mainframe automation engineer will have very strong technical skills with Mainframe systems, Splunk and Service … to £510 per day dependant on experience. This is a hybrid role with occasional travel to the office. Essential Skills Mainframe automation Splunk dashboards ITIL and Service Now If you are interested in this position, please reply with an up to date version of your CV. Please click here to more »