1 to 25 of 34 Apprenticeship Customer Service Jobs in the North West

As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey and using appropriate resources and technology. … Role The role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges … Understanding the extended customer journey Understanding how to apply different skills and behaviours in various situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for more »

As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. … Role The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for more »

As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. … Role The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for more »

to be fully trained in sourcing and supplying parts for light vehicles. Parts Advisor Apprentice will support the dealership, improve sales and provide excellent customer service. Role Safe storage of parts Handling, storing, receiving stock, payments, procedures, identifying, sourcing and ordering parts Monitoring and solving customer problems/… enquiries and processing customer’s orders The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and a parts identification programme – ECAT A Parts Advisor Apprentice will support the dealership, improve sales and provide … excellent customer service Training Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course. An Apprentice’s training more »

We have 7 UK employers and 36 across India. We serve all customer logistics requirements, Air and Sea Freight from across the world. The apprentice will be supporting shipping departments with all tasks and train in freight forwarding. Role Support shipping departments with all tasks and train in freight … forwarding Invoicing customers Speaking to shipping agencies Speaking to customers for shipping, updates via telephone and email Custom clearance shipments Filing Training on customer quotations Sales/meeting ,calling and emailing new customers to help grown the business Training Customer Service Practitioner Level 2 Apprenticeship Standard: This … shadowing and any other opportunities to develop your skills and knowledge Progression to level 3 and role at the end if possible Apprenticeship Standard Customer service practitioner (level 2) Training Provider RUNSHAW COLLEGE Working Week Monday - Friday, 9.00am - 5.30pm Expected Duration 16 Months Positions Available 1 Closing Date more »

notes of conversations and collating evaluation/feedback from attendees Training This apprenticeship provides on the job training in a variety of skills including customer service, admin and social media, providing a Level 2 Customer Service Qualification on completion. Functional Skills English and Maths if required. … a solid position to work in a variety of settings including an office environment or out in the community working with individuals. Apprenticeship Standard Customer service practitioner (level 2) Training Provider THE TRAFFORD AND STOCKPORT COLLEGE GROUP Working Week Monday to Friday 9am - 5pm - although flexible working is … means we support these organisations to thrive by offering advice on funding, training and resources. Sector 3 also run the Stockport Volunteer Hub - A service where individuals can find volunteering opportunities that enable them to discover new passions, explore their potential and develop valuable skills. more »

Drive your career forward with this exciting apprenticeship opportunity. Our Service Technicians/Mechanics are involved all aspects of maintenance and repair from routine servicing to complex diagnostics and repairs to our customers vehicles. Role The Service department is vital to the success of our business. From right … first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty. Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties … parts and systems to ensure correct working. Following checklists to ensure all critical parts of vehicles are examined. Carrying out bumper to bumper overview, service, and inspection. Maintenance of electronic systems including on- board entertainment systems. Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and more »

Drive your career forward with this exciting apprenticeship opportunity. Our Service Technicians/Mechanics are involved all aspects of maintenance and repair from routine servicing to complex diagnostics and repairs to our customers vehicles. Role The Service department is vital to the success of our business. From right … first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty. Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties … parts and systems to ensure correct working. Following checklists to ensure all critical parts of vehicles are examined. Carrying out bumper to bumper overview, service, and inspection. Maintenance of electronic systems including on- board entertainment systems. Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and more »

Valves Instruments Plus Ltd (VIP) in Astley are recruiting for a Sales Admin Apprentice. The successful candidate will work towards completing a Level 2 Customer Service Apprenticeship over the duration of 17 months. The successful candidate will also be speaking with customers regards outstanding quotations, prospects about working … numbers, details of calls, jobs roles, etc. Sending introductory emails to customers Training Level 1 & 2 Functional Skills in maths and English Level 2 Customer Service Practitioner Apprenticeship Standard Progress onto full-time employment Apprenticeship Standard Customer service practitioner (level 2) Training Provider NORTH LANCS. TRAINING more »

Drive your career forward with this exciting apprenticeship opportunity. Our Service Technicians/Mechanics are involved all aspects of maintenance and repair from routine servicing to complex diagnostics and repairs to our customers vehicles. Role The Service department is vital to the success of our business. From right … first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty. Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties … parts and systems to ensure correct working Following checklists to ensure all critical parts of vehicles are examined Carrying out bumper to bumper overview, service, and inspection Maintenance of electronic systems including on- board entertainment systems Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and more »

communicate well with people and be able to operate in a busy office environment. You will provide our customers with the highest level of customer service, whilst providing 1st line technical support. Role Create a positive first impression and experience for all who contact our organisation. Greeting callers … take clear written messages. Build strong relationships with our customers, and suppliers always. Be the first point of contact for inbound enquiries from our customer base, carry out first line checks, and escalating tickets and calls to the relevant service team members; this will include but is not … Update customers according to IPEX SLAs by phone and our ticketing system - Freshdesk. Liaising with Suppliers as and when required to assist in resolving customer issues, carrying out relevant testing as per their recommendations. Monitor and review tickets and ensure they are closed appropriately and only once a resolution more »

appoint an enthusiastic hard hard-working and highly motivated Business administration assistant. To be responsible for providing efficient and effective administrative and/or customer service support to respond to service-specific needs Role To be responsible for providing efficient and effective administrative and/or customer service support to respond to service specific needs including: - Postal duties Undertaking reception duties Photocopying and collating documents Taking telephone messages Inputting data onto computer systems e.g. SIMS, Eduspot Using IT packages for word processing, spreadsheet and database applications Dealing with customer requirements in a courteous … Closing Date Wednesday, 12th June 2024 Start Date Monday, 9th September 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Creative Qualifications Maths & English GCSE or equivalent, grade 4 and above (Desired) About the Employer St more »

nurture relationships with our clients, ensuring their satisfaction and contributing to the growth of our business. Role Ability to provide guidance on and manage customer escalations. Strong relationship building and relationship management skills. Conduct regular account calls. The perfect mix of customer centric and commercial outlook. People-focused … other relevant tools to manage and track account activities. Be the go-to person for customers, managing relationships and ensuring their success. Provide exceptional customer service, promptly addressing and resolving concerns. Identify and capitalise on upselling and cross-selling opportunities for customer growth. Track, assess, and report … are aware of the full value we provide to meet their needs. Achieve and exceed Key Performance Indicators related to revenue, call time and customer retention. Devise account plans, improvement plans and strategic account plans. Training Firebrand’s sector-leading Level 3 IT Technical Salesperson Apprenticeship (L3ITTS) trains apprentices more »

the market leader in providing IT and technology based supplier rationalisation, building on a culture of delivering significant cost-savings, innovation solutions and excellent customer service as part of the process. ASM Technologies are a multi-national business with offices in Paris, Dusseldorf and a head office and … support a fulfilment infrastructure across 4 continents and 55 countries globally. With unparalleled channel expertise across a wide range of technology commodities, high quality customer service and continuous improvement, we help our customers control operating costs and create a more dynamic interface with the global market. more »

our team. The ideal candidate should be smart, adaptable, and capable of handling pressure with a positive attitude. Role Answer incoming calls and address customer queries in a professional and courteous manner. Contact customers regarding stock shortages and provide suitable alternatives. Use a CRM system to manage enquiries and … maintain accurate customer information. Update and maintain spreadsheets for various administrative tasks. Training Data Technician Level 3 Apprenticeship Standard: Your training takes place away from your usual location of work and in one of NowSkills' city centre training venues. If this isn't convenient to you then NowSkills also … customers built into the foundation. Though not literally – that’d be pretty weird. Our humble printing company has found success through the idea that customer service and user experience are prioritised over all else; in fact we pride ourselves on the lengths we’ll go to for each more »

a challenging but equally rewarding NHS ITenvironment. You'll undertake a Digital Support Technician apprenticeship whilst gaining real-world experience and skills in our Service Deskteam and 2nd line support teams.As a member of our team you will be expected to have good communication skills, excellent IT skills, great … skills in providing quality first and second line IT support supporting users withinan acute healthcare community, with particular emphasis in developing high standards of customer care and satisfaction. You will perform a jointrole which will allow them to develop their skills within a busy IT Service Desk, whilst … day resolution of incidents reported by Trust staff and the local healtheconomy. This training post will also enable you to support the Technology services Service Desk and IT Operations team and also assist the ITdepartment in providing a first-class IT service to the organisation. About us The more »

the Dept of Education statutory census returns including other admin tasks. Role To be responsible for providing efficient and effective administrative and/or customer service support to respond to service specific needs including: Processing data from different systems and sources Inputting data onto computer systems Using … General office administration duties Servicing meetings and greeting visitors Assisting in organising and servicing events Using e-mail to distribute global messages Dealing with customer requirements in a courteous and professional manner, taking advice from the Line Manager when appropriate Support out of hours events with team members Attending … Closing Date Wednesday, 12th June 2024 Start Date Monday, 9th September 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Creative Qualifications 5 GCSES's including Maths & English GCSE or equivalent, grade 4 and above (Essential more »

Level 3 IT Technical Salesperson Apprenticeship (L3ITTS) trains apprentices to sell their business’ technical products and services Apprentices will develop approaches to maintaining good customer relations and winning new business through a thorough understanding of existing and emerging technologies Firebrands course is delivered either Online (online live instructor led … this apprenticeship will provide learners with the following world class vendor certifications in addition to the IT Technical Sales Apprenticeship: Masterclass 1 - Engaging the Customer Masterclass 2 - Negotiation Skills Masterclass 3 – Becoming the next top seller Microsoft Certified Azure Fundamentals Microsoft 365 Fundamentals Key areas covered are: Communication skills … Customer service IT Infrastructures Effective Sales Techniques (Negotiation, Objection Handling & Closing) Data Security Problem Solving Project Management The role offers long term security and the opportunity to progress into a permanent position Apprenticeship Standard IT technical salesperson (level 3) Training Provider FIREBRAND TRAINING LIMITED Working Week Monday to more »

programme that focuses on education in electrification. The Kia Genius Apprenticeship has been designed to support apprentices to obtain the ability to provide leading customer satisfaction in addition to representing the brand by providing information. Role Completing product presentations, Test-drives and vehicle handovers, enhancing the customer experience … needs, questions and aspirations, creating a non-pressurised sales environment. Advising customers on electric car ownership including EV Grants Recognising and dealing with any customer queries or issues that may arise Promoting the Kia brand, products and technologies, sharing information features and benefits in a friendly understandable way Training … of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership Apprenticeship Standard Customer service specialist (level 3) Training Provider SKILLNET LIMITED Working Week Monday-Friday, 9.00am - 5.00pm. Occasional Saturdays TBC. Expected Duration 15 Months Positions Available more »

systems To enhance the delivery of the Level 2 Autocare standard, there are additional elements embedded into the qualification. These include: Interpersonal skills and customer service Parts & managing stock Levels ADAS FGAS Basic electrical vehicle awareness Upon successful completion of the apprenticeship, you will achieve the Autocare Technician … Positions Available 1 Closing Date Friday, 30th August 2024 Start Date Monday, 9th September 2024 Desired Skills Communication skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Physical fitness Qualifications more »

Per annum Health and wellbeing incentives Excellent progression opportunities Access to the company pension scheme Desired Qualities, Skills and Knowledge: Motivated Team Player Good customer service skills and experience Keen eye for detail and good organisational skills Excellent time management skills Committed to learning Grade 5 in GCSE more »

all over the UK, working with computers, servers, cloud technologies & networks. As an apprentice, you will play a pivotal role in providing exceptional & prompt customer support through various communication channels such as email, phone & Teams, in order to resolve technical issues & build new IT systems. In this role, youll … remote control software to remotely access computers to resolve faults Logging faults with suppliers (eg broadband, mobile, etc) on behalf of customers Ensuring all customer technical information is documented & kept up-to-date Building new IT systems for customers (eg computers, network equipment, Wi-Fi, etc) Adhere to IT … Employer pension contributions Option to specialise in technologies such as Microsoft Cloud, servers, networks or security Annual bonus Desired Qualities, Skills and Knowledge: Excellent customer service skills experience beneficial Great communication skills Have a keen interest in IT and can demonstrate this Eager to learn GCSE Grade more »

Millers UK Ltd in Accrington are recruiting for an Apprentice Service Admin. The successful candidate will work towards their Level 3 Business Administration qualification which will take approximately 18 months to complete. Duties include carrying out daily administration tasks, mainly on email and our bespoke, cloud based service system. Role • The successful candidate will be carrying out daily administration tasks, mainly on email and our bespoke, cloud based service system. • Full training on the system will be given. • They will also be required to answer the telephone and deal with customer queries. • Sorting engineers workload … MILLERS (UK) LTD Established for over 30 years, Millers UK Ltd is a family owned and run business. We pride ourselves on our excellent customer service, and always aim to be professional yet friendly and welcoming. We are always looking for ways to expand and improve whilst maintaining more »

learn to apply structured techniques to common and non-routine problems Learn the importance of disruption management and how to assist in reforming the service where necessary and appropriate Assist in planning small works and project works Learn to maintain tools and equipment and prepare routine equipment for each … task Updating Agility with reactive and planned maintenance tasks/work orders Carry out repairs and reactive maintenance Understand the importance of customer service Record and report information accurately either internally or externally Learn to effectively operate a range of mobile devices including phones, laptops, and tablets Take … Trams in Melbourne, as well as Lyon, Dijon or the nearby network of Nottingham Trams. Amey is one of the UK’s leading public service providers, with an international footprint in the US, Qatar and Australia. It already does a lot of work in Greater Manchester: Manchester Street Lighting more »

a team, to take on responsibilities and enhance contributions to the marketing department Gain a deep understanding of the company culture, market strategies, and customer demographics Undertake hands-on projects that reinforce learning from theoretical training Achieve a balance of academic qualifications and practical marketing experience by the end … Positions Available 1 Closing Date Wednesday, 19th June 2024 Start Date Wednesday, 26th June 2024 Desired Skills Communication skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Team working Creative Initiative Qualifications 5 GCSE's including Maths and English GCSE or equivalent, grade C … brands taking care of products for different types of marketplaces. Our purpose is to simplify our customers life by providing them with the best customer service and resources to find the best products for them. Our people and customers are at the heart of everything we do. This more »