1 to 5 of 5 Contract Customer Service Jobs in Scotland

an initial 12 FTC ** Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide high quality second line … engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery analysts, providing support and technical … expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to defined standards. Suggest more »

be used as part of the evaluation process: Evidence of dealing with critical issues/complaints in a fair and objective manner. Demonstrates excellent Customer Service skills and must be confident collaborating closely with colleagues from across the business at all levels, as well as external vendors. Demonstrates … excellent German listening, German written, German verbal communication skills and very good analytical problem solving skills. A very good understanding of IT Service Desk processes & procedures including critical metrics. Evidence of working in a high stress environment with minimal direction and prioritising technology accordingly A very good understanding of … and associated critical systems in order to understand the impact of outages upon their service. A very good understanding of Exec & International IT Support Service processes and procedures. Must be fully aware of Key Performance Indicators and focus upon their attainment. Solid understanding of Microsoft Surface hardware, Office more »

learn Able to respond to complicated inquiries and effectively present information based on the audience Able to work in a team environment or independently Customer service focused Excellent analytical skills Attention to detail, deadlines, and reporting more »

firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) service partner with Tesco Bank to support contingent recruitment hiring. On behalf of Tesco Bank, AMS are now looking for a PMO Financial Analyst based … products designed specifically to meet the needs of Tesco customers. They believe that every little help makes a big difference, and by putting the customer first and rewarding their loyalty, they are offering something they believe every bank should. Job description - the role Key responsibilities: Develop accurate financial forecasts … regular reports on financial performance, highlighting key metrics and presenting findings to stakeholders. Work closely with teams across various workstreams (Tech, Finance, TSA, Data, Customer Service) to achieve program objectives. Support general governance activities related to the separation program, ensuring compliance with policies and procedures. Assist with task more »

resources. Manage and maintain core and distribution network devices such as Cisco ASR routers. Implement solutions meeting the needs of our core network and customer solutions. Document changes and adhere to approval processes. Ensure consistency and standardization of all network projects. Perform scheduled core network maintenance tasks and internal … network support. Conduct graphing, monitoring, and configuration backups for core network devices. Provide network support to different departments within the organization. Handle customer communications, including cases, phone, and email requests related to our core network and customer solutions. Manage network failures and coordinate escalations to management and third … approval. Person Specification: Education & Qualifications: HND/BTEC or related IT, Computer Science, or equivalent qualification. CCNP certification or equivalent experience. Experience: Experience in customer service. Working experience in Networking background. Strong experience with Cisco routing/switching/firewall equipment. Experience with routing protocols including MP-BGP & OSPFv2 more »