ITO Support Engineer
North West London, London, United Kingdom
The Francis Crick Institute
a single point of contact service for all Francis Crick employees and commercial partners. Providing 1st and 2nd line IT support to macOS, Windows XP, 7, 10 and Linux (Rocky, CentOS, Ubuntu) operating systems, with primary focus on resolving issues on FPOC by using remote software … and experience of using ITIL v3/v4 in a working environment. Previous experience providing 1st/2nd line support for macOS/Windows devices is essential. Experience using/supporting JAMF & SCCM to deploy applications and patches, report on and manage end user devices. Experience providing IT … ensure high standards are met. Good networking knowledge; of troubleshooting LAN, DNS, DHCP and TCP/IP issues on both macOS, Linux and Windows devices. Previous experience of using an IT call-logging system for service requests and incident management. Use of ServiceNow an advantage. Contribute to departmental more »
Employment Type: Permanent
Salary: £30,000
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