Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects, as a team resource. more »
Coventry, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Adecco
to the appropriate safety standards ** As part of the server team, you will ensure support requests are handled within agreed SLA timeframes and followed ITIL framework best practices. ** Utilising resources effectively and efficiently to achieve a quality service for the organisation ** Support and supervise more junior ICT members in the more »
Coventry, England, United Kingdom Hybrid / WFH Options
Kapsch TrafficCom AG
Fluent in English in speech and writing High customer and solution orientation Minimum 10 years’ experience at service delivery management position Advanced knowledge of ITIL and Service management – preferably with corresponding certification(s). A structured and independent way of working, being independent and resilient. Willingness to learn and to more »
Engineering or Project Management Industry experience with a first-class understanding of automotive design and engineering Excellent communication, IT, and presentation skills Proficiency in ITIL, Lean, and Sprint methodologies Strong analytical, problem-solving, people management, and project management skills Excellent interpersonal skills for stakeholder engagement Collaborative work ethic for driving more »
System and Application Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices/ITIL processes and other relevant service delivery frameworks. Working with key suppliers, support the configuration and ongoing management of the NHSCFA infrastructure/network environment, including … for internal and external customers, using technology, creative approaches and passion to deliver improvements. Desirable ISO20000 Service Management or ISO27001 Security management standards. Intermediate ITIL Service Management knowledge and Experience Specialist Knowledge Essential Infrastructure services including Microsoft Azure, Microsoft Server, VMWare, Active Directory, DNS, DHCP, GPO, PowerShell Network/firewall … Azure Academy: Infrastructure and Networking Microsoft Implementing Azure Infrastructure Solutions Microsoft MCSE Cloud Platform and Infrastructure (Azure) Experience of working in an agile environment ITIL v4 Foundation level Prince 2 Foundation Level Communication Skills Essential Clearly demonstrates impactful communication skills (oral, written and presentation) in both formal and informal settings more »
user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue … coordinate external technical support when necessary. Qualifications & Experience: Previous experience in an IT support role. Familiarity with the client's hardware and software tools. ITIL Foundation certification. CompTIA A+ or equivalent certification. Join a company that celebrates diversity and welcomes unique contributions from individuals of all backgrounds. Our client offers more »
volumeof suitable applications. About you The role will be responsible for the effective delivery of IT Asset and Configuration Management across IT, using an ITIL framework. You will be a senior lead in defining, implementing, maintaining and continuously improving the IT Asset (ITAM) and Configuration Management services, ensuring efficient creation … for all CIs within the AMDB and CMDB and lifecycle management and status accounting for all assets and Configuration Items. E ssential experience required: ITIL foundation plus other relevant ITIL intermediate level qualifications. Extensive knowledge of IT Asset and Configuration management principles, processes, standards, new and evolving best practices. Significant more »
