Manchester, North West, United Kingdom Hybrid / WFH Options
Datix Limited
Why we need you? The Junior Customer Support Consultant (or Associate Support Consultant, as we call it internally)is part of the Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle customer enquiries, as well as managing complaints and issues. The customerservice team provide a professional and engaging experience to our … our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience. As a customerservice advisor, you are responsible for providing a quick, effortless and exceptional customerservice experience to more »
JOB TITLE : Commercial Graduate Programme Customer focus and Data Analysis Ref J002633 COMPANY: Tosca SALARY : £24,000-£27,000 LOCATION : Dudley, West Midlands THE COMPANY : Toscas Mission is to revolutioni se the flow of goods through the supply chain, eliminating waste at every turn. For 60 years Tosca have … Britvic and Princes and many more. MAIN PURPOSE OF THE ROLE: The key purpose of the Commercial graduate role is to work within the CustomerService team to provide exceptional communication , data insight and problem solve with customers. You will be the first contact for existing customers but … also new customers where you will need to provide support with onboardi ng , review account sta tus, support customer audits and account ch ecks with the finance team DUTIES AND RESPONSIBILITES : Key point of contact for c ustomers both on the Telephone and via email. Assist customers with support more »
of the business itself, the industry and their clients - become a market expert Create a pipeline of business through proactively calling and delivering exceptional customerservice Call warm leads to create deals Build rapport with key decision makers to give the ultimate experience Be a strong team player more »