76 to 100 of 155 Problem Management Jobs in the UK

within MCC scope. Lead technical bridge calls with service providers and third parties to investigate anomalous events or service degradation, escalating to major incident management when needed. Assist Major Incident Management procedures to restore normal service operation. Identify and investigate solution defects within the production environment and communicate … and delivery of positive outcomes. Possess practical working knowledge of the ITIL framework and its applications. Demonstrate practical working knowledge of Programme/Project management methodologies. Proficiency in using Remedy and Service Now. Skills and Experiences Essential The successful candidate will possess the ability to: Proficiency in using Microsoft … applications including Excel and PowerBI Working knowledge of SQL Incident management, manage MCC impacting incidents including triage, service provider engagement, escalation and resolution. Working alongside Problem management to oversee the resolution of problems including triage, management, resolution, and root cause analysis. Involvement in and delivery of more »

their specialist markets. My client is a fully remote company who is looking to engage an IT Operations Manager with extensive experience in IT management and cloud solutions, particularly within Azure and M365 frameworks. Previous experience in the public sector would be preferable and candidates who have worked with … operational excellence of my client's IT support services, leveraging the latest cloud technologies to propel their business forward. Your expertise in incident and problem management, IT technical change management, and cloud services management will be crucial to their success. Your New Role Initiate proactive strategies … optimise systems and drive innovation. Develop and refine the IT Operations service, aligning it with strategic visions and future operational enhancements. Lead the effective management of Azure cloud services, ensuring operational excellence in cloud service delivery, efficient maintenance, and compliance with Disaster Recovery Plans. Manage internal and partnered application more »

their specialist markets. My client is a fully remote company who is looking to engage an IT Operations Manager with extensive experience in IT management and cloud solutions, particularly within Azure and M365 frameworks. Previous experience in the public sector would be preferable and candidates who have worked with … operational excellence of my client's IT support services, leveraging the latest cloud technologies to propel their business forward. Your expertise in incident and problem management, IT technical change management, and cloud services management will be crucial to their success. Your New Role Initiate proactive strategies … optimise systems and drive innovation. Develop and refine the IT Operations service, aligning it with strategic visions and future operational enhancements. Lead the effective management of Azure cloud services, ensuring operational excellence in cloud service delivery, efficient maintenance, and compliance with Disaster Recovery Plans. Manage internal and partnered application more »

their specialist markets. My client is a fully remote company who is looking to engage an IT Operations Manager with extensive experience in IT management and cloud solutions, particularly within Azure and M365 frameworks. Previous experience in the public sector would be preferable and candidates who have worked with … operational excellence of my client's IT support services, leveraging the latest cloud technologies to propel their business forward. Your expertise in incident and problem management, IT technical change management, and cloud services management will be crucial to their success. Your New Role Initiate proactive strategies … optimise systems and drive innovation. Develop and refine the IT Operations service, aligning it with strategic visions and future operational enhancements. Lead the effective management of Azure cloud services, ensuring operational excellence in cloud service delivery, efficient maintenance, and compliance with Disaster Recovery Plans. Manage internal and partnered application more »

and demonstrate technical knowledge pertaining to two or more technology areas. Take the ownership to oversee the day to day operations relating to Incident Management Manage Major Incidents or situations across providers Manage high priority incidents from start to finish providing regular management updates to and bringing a … the customer Running both technical conference bridges and business update calls Documenting Issues, updating issues log, following issues to completion, and escalating issues to management team if needed Driving decision making for incident resolution and minimizing impact to the business Escalation to Senior IT Management Providing incident updates … to stakeholders Capturing incident follow ups and completing formal Post Mortems Identifying stability trends and escalating them through the Problem Management process Coordinate decision making of critical, emergency break fix work by chairing conference calls and publishing formal communication Take full responsibility and ownership of incident resolution and more »

. As the IT Support Manager, you will establish a culture of excellence and leadership, while also being prepared to engage in hands-on problem-solving and incident management when necessary. What we hope you can bring to the role You must have previous management experience in … to-date knowledge base and understanding of all IT Systems ensuring service standards are maintained through team knowledge, process, procedures, and documentation. Ownership of problem management and root-cause analysis, ensuring recurring issues and/or serious incidents are investigated and, where possible, mitigated. Work collaboratively with other … IET, as required. Act as an escalation point ensuring complaints are managed appropriately through to resolution, whilst maintaining communication with relevant internal stakeholders. Line management of the IT Support team, including (but not limited to) performance discussions, 1-2-1s and team/individual objective setting aligned with more »

planning and implementing forecasts, relationship development, customer satisfaction.Identify resource demands & skill gaps within the Cloud Technical Lead team and develop a proposal for Senior Management review.Select, develop, and evaluate personnel to ensure departmental goals are met.Keep CIS/senior management informed of key issues and changes which may … impact expected business results.Use management and technical skills to contribute to the development of company and regional objectives and principles, in creative and effective ways.May act as an advisor or subject matter expert.Accountable for resource allocation, demand, and team utilisation.Ensure SAS Managed Cloud standards and best practices are adhered … to and validated.Supports, implements, and champions knowledge management and industry best practice.Deliver excellent customer service using a customer first and continuous improvement mindset.Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.Build and more »

Analyst to join their team in London. A candidate in this role interfaces with all EMEA based trading teams, Technology teams, External vendors, Risk Management, Operations, Brokers. This firm are looking for a L1/L2 Trading Applications Support Analyst – FIC to provide trade support to all EMEA Trading … requirements, marketing & implementing the algos with PM teams. Level 2 support – assist with automating processes to increase efficiency and streamline trade support Incident & Change management Document and create new knowledge base to provide the most effective solutions to trading issues Manage communications with wide range of stakeholders (firm management, brokers, development teams, risk management) Trading Platform Onboarding and Management: Platform onboarding : coordinate with vendors/internal application owner and tradefloor support to ensure trading platforms are correctly installed, configured, and tested User onboarding : responsible for the setup of new users, configuring accounts, product permissions, coordinate with more »

and improve service performanceEstablishing appropriate dashboarding and reporting capabilities to analyse and share service performance trendsSupporting major incident resolution led by the Major Incident Management (MIM) teamManaging post-incident reviews and problem management activitiesAdvising on release management activities based on current levels of service performance and … other release activities Driving continual improvement activities based on learnings through the Health Platform and Product Owners, as well as UK and Ireland service management and third party providers Ensuring stakeholders have suitable visibility of digital service performance trends and continual improvement effortsYour ProfileWhat we’re looking for: Service … management experience across a complex technology estate serving digital products to customers and internal usersDemonstrated application of best practices to assess service performance through frameworks such as ITIL, DevOps, SAFe and Site Reliability Engineering Experience implementing reporting and dashboarding capabilities using PowerBI, ServiceNow, Azure DevOps and Confluence Understanding of more »

IT Support Engineer | Salisbury | Hybrid | £33,500 + Benefits Your new company This Facilities Management business is in a great position to add another IT Security Officer to their team. You’ll be based in their head office North of Salisbury so will require your own transport, but there … can use IT Services as expected. Handle and manage incoming calls and online requests to the IT Service Desk, and log within the Service Management tool (Halo). Ensure that all IT Incidents and Service Requests are resolved in an effective, efficient, and customer-centric manner, with updates recorded … in Halo as appropriate. Understand and follow agreed IT Service Management processes, and ensure colleagues are informed on the best way to interact with the IT Service Desk. Coordinate effectively with other IT Support Analysts and provide support and guidance to other IT department team members. Ensure user awareness more »

to join the core infrastructure team within the Digital Technology function. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems in the UK. This role is critical to the core infrastructure services … Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds,,patch management) Maintain and develop existing and new build processes using task sequencing. Ensure adherence to best practices and integration processes Develop, build, test and maintain … for performance and capacity, ensuring responsiveness and availability of services are maintained. Identifies, plans, and drives maintenance tasks and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management more »

policies within the group. Responsibilities will include: Responsible for all aspects of day-to-day operation of IT infrastructure. Working with the IT team management to deliver system improvements. Working with third party support providers and suppliers. Infrastructure Management - Provide day to day management and support of … control requirements. IT Service & Support - Provide second and third line support to both internal and external IT service teams in order to deliver effective problem resolution. Manage access control for infrastructure and applications in line with company requirements and procedures. Vendor/Supplier Management - Support HGI in delivery … businesses or within ITIL\Cyber Essentials. Experience of Active Directory (In an O365 environment), Intune, AutoPilot, Defender, LAN & WAN, Routing, firewalls, email and web management systems, Wi Fi, AV platforms, Teams integrated VoIP, MDM. Working knowledge of Cisco\Meraki. Experience of working within structured service environments which include incident more »

Desk Manager Location: Corby (Hybrid Working) Salary: £48,000 - £60,000 Are you an experienced Service Desk Manager with a passion for IT service management and a desire to make a meaningful impact? We are seeking a dedicated professional to lead a dynamic service desk team for a reputable … desk, ensuring efficient and effective resolution of IT issues. Implement and maintain ITIL best practices to improve service delivery. Utilize JIRA for incident tracking, problem management, and workflow optimization. Develop and monitor performance metrics to ensure high-quality support. Collaborate with other IT teams to enhance overall user … Proven experience as a Service Desk Manager or similar role. Strong knowledge and practical application of ITIL frameworks. Proficiency with JIRA or similar service management tools. Excellent leadership and team management skills. Strong problem-solving abilities and a customer-focused mindset. Benefits: Competitive salary range of more »

their specialist markets. My client is a fully remote company who is looking to engage an IT Operations Manager with extensive experience in IT management and cloud solutions, particularly within Azure and M365 frameworks. Previous experience in the public sector would be preferable and candidates who have worked with … operational excellence of my client's IT support services, leveraging the latest cloud technologies to propel their business forward. Your expertise in incident and problem management, IT technical change management, and cloud services management will be crucial to their success. Your New Role Initiate proactive strategies more »

personal service requests to provide assistance Incidents Take ownership of issues and incident related tickets that are escalated to the Business Systems queue Change Management Raise and represent Business Systems Change Requests in CAB. Implement if actions are to be completed by Business Systems team and coordinate 3rd party … vendors for their steps Problem Management Investigate ongoing and known issues to find the root cause and resolve Applying fixes and upgrades as required, working with third party suppliers as necessary, Executing small projects to make improvements and provide support for larger projects as required, Managing application configuration … ensure maintain strong security, reliability, sustainability and cost effectiveness. Experience : Strong technical skills deploying, managing and supporting IT business applications, Strong analysis, troubleshooting and problem-solving skills, Must have knowledge of SQL/Oracle database administration Must have knowledge of Web technologies and Windows Server environment Must be aware more »

business/customer impacts Acts as an escalation point for both the user community and IT business partners into Service Delivery Responsible for the management of a multi-sourced supplier environment across multiple locations, utilise data in the form of KPIs and Service Levels to achieve this. Responsible for … the most appropriate support model is in place. Responsible for Continuous Improvement of IT services provided to a given area. Responsible for Major Incident Management - ensuring that teams work together in an efficient and effective way to restore service, business communications are simple, clear and published in a timely … to the monthly internal customer service reviews and external IT partner reviews as well. Will also lead and be responsible for the group IT problem management process Facilitating the Incident Management Process Managing the IT Change process Supporting the management of Assets The role is for more »

platform team. In this role, you will work closely with the Head of Data for UK and SA to oversee the strategic and operational management of our cloud-based data platform, based in Microsoft Azure.As the Head of the One Data Platform (ODP), you will play a critical role … Data & Analytics teams and the AI function. You will also be responsible for managing financial operations (FinOps) related to cloud services and IT service management, optimizing cost, performance, and service delivery.What you will be doing:Platform Strategy and ongoing managementDevelop and execute a strategic plan for the cloud-based … for driving modernisation as technology evolves.Ensure the platform's architecture supports scalability, data security, and compliance with data governance and privacy standards.Oversee the deployment, management, and optimization of cloud services to meet the needs of decentralised data teams, business platform teams, and AI initiatives.FinOps and Cost ManagementImplement FinOps practices more »

including SharePoint, both online and on-prem and Power Platform products and services within Microsoft 365. Day-to-day activities will include: Incident and problem management of Power Platform/SharePoint related issues Change management activities (including testing) from small scale amendments and service requests, to larger … projects such as the automation of current manual paper-based processes across the business, to the redesign and delivery of company-wide Document Management Systems. Proactive monitoring of Power Platform/SharePoint solutions and architecture - proactively address emerging issues. Management of existing Power Platform apps and flows to more »

properly monitoring and capacity plan for the network environment.GENERAL DUTIES & RESPONSIBILITIESLeads operational support team in the providing of monitoring, capacity planning, incident response, and problem management for the company’s data communications network.Develops and implements documentation standards and operational procedures and processes for the network operations function.Maintains and … for internal and external clients.Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.Willingly shares relevant technical and/or industry knowledge and expertise to other resources.excellent decision-making, problem-solving, team and time management skillsIs resourceful and proactive in gathering information and sharing ideas.Proven project management skills.Demonstrated customer-focused leadership ability.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects more »

address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management : Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management : Identify underlying … of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management : Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation : Create and maintain comprehensive documentation. Customer Support : Interface more »

sales engineer with positioning the right security posture to the customer. • Monitor industry networking security updates, technologies and best practices to improve overall security management and to remain informed of new technical developments and trends in the industry. • Liaise with Partners/Vendors to fulfil agreed customer expectations. • Produce … Edgeconnect, VMWare Velocloud, Forti Secure SD-WAN) • Security Architecture and design multi-platform solutions for managed security service clients • Technical lead during project planning, management and implementation of client solutions (Pilot & POC deployments). • Participate in project calls with clients to review and capture low level design requirements, best … and learning; ability to gauge one's strengths, limitations and interests accurately, and use this knowledge for purposes of performance effectiveness self-development. · Conflict Management: Knowledge of managing conflicts; ability to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level. · Decision more »

address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management : Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management : Identify underlying … of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management : Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation : Create and maintain comprehensive documentation. Customer Support : Interface more »

countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Asset Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative … the continual upskilling of an experienced team to keep up with our ever evolving technology. Role/Principal Accountabilities : Provide Production Services Support and management oversight to the Regional Fixed Income businesses for a wide range of electronic trading platforms and applications, in addition to maintaining our in house … vendor based application solutions designed to facilitate the successful execution of Fixed Income trades. Minimum Requirements : Minimum 3 years' experience in Production Support management role. Working knowledge of Fixed Income products. The ability to analyse and support electronic trade information, market data, price valuation, and risk from various platforms more »

services to end users. This will be a face to face role, working in the office 5 days per week. You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors … tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware and software issues and operate under own initiative Knowledge of a variety of OS, Wifi, network fundamentals, software, and systems Fluent more »

Main point of contact for Service Desk Services, including: Ticket escalation Support of Major Incidents (MI) Customer support Liaison with internal and external teams Problem Management Adherence to SLOs for first time fix and inbound communications Quality assurance Ensuring Analysts availability at all times, including rota management … holder may be required to undertake other relevant and appropriate duties as reasonably required. Required Skills: Soft Skills: Strong Customer service awareness Strong personnel management Analytical approach with close attention to detail Process governance Good verbal and written communication skills Confident and self-motivated with a positive can do more »