51 to 75 of 155 Problem Management Jobs in the UK

products, and proactively creating documentation to enhance knowledge sharing and resolution efficiency. The role is a blend of L2/L3 Technical support and problem management, requiring a proactive approach to continuous improvement, problem management, and root cause analysis. ** The role is based in High Wycombe … role. A good understanding of integrated POS or retail payment solutions is essential, as is the ability to work under pressure and coordinate complex problem-solving efforts. Familiarity with the ITIL framework is advantageous. Key skills include strong proactive customer service, excellent communication, the ability to work with diverse more »

to join us as we are growing and expanding through new products, markets and partnerships. The Role To run the service desk and incident management, mentoring the desktop support lead. To run the sys admin team who perform the rates process, and look after orders hitting the back end … the windows 11 migration project, ensuring best practice is adhered to and Role base builds locked down. Governance Continue to embed the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to. Ensure ticket quality controls are maintained. Ensure relevant processes following … Major Incidents are adhered to, for example, Major Incident Review is held and documented, client Incident Reports are created and distributed, Problem tickets are raised within TOPdesk and relevant actions captured. Reporting Provide adhoc reporting requests for Incidents and Problem tickets. Create new and produce existing reporting from more »

you will be working closely with customers and internal teams to address technical issues, optimising processes and maintaining high standards of performance. From incident management to change coordination, your expertise will be pivotal in enhancing stability, efficiency, and customer satisfaction. So what will your day to day look like … Identifying operational issues and driving improvements in system function and performance. Leading troubleshooting procedures such as Incident Management, Problem Management, and Change Management. Assessing operational priorities and ensure uptime targets are met. Investigating complaints and suggestions to drive continuous improvement. Developing operational solutions and determining their impact more »

provide support to external corporate clients. Client user Support using email, phone & a helpdesk support ticketing system is crucial. Key skills needed include: Client Management Customer Support 1st Line Bespoke Software Support Problem Management SLA Management Ticket Management Customer satisfaction Bespoke Software Support Agile (ideally … skills. Career progression is on offer in abundance therefore entrepreneurial drive and ambition is essential. Key Skills for this role include: Software Support, SLA Management, and Application Support. As part of the role, you will be rewarded with the following: An attractive starting salary! A chance to learn new more »

The Opportunity: We are currently looking for an experienced Problem Manager with a proven background working in high pressure ITSM environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 and P2 major incidents on … critical control system which is experiencing on average 8-10 major incidents a week. This role will have a focus on proactive and reactive Problem Management, but there will also be the requirement to assist with Incident and Change Management so exposure to these areas is a … must. Skills and Experience: Extensive experience working in a busy Service Management role supporting real-time, critical systems Extensive experience in Problem Identification and Management and a proactive approach to identifying and resolving underlying issues Ability to reviewing and improve incident escalation actions, processes and reporting through more »

The Opportunity: We are currently looking for an experienced Problem Manager with a proven background working in high pressure ITSM environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 and P2 major incidents on … critical control system which is experiencing on average 8-10 major incidents a week. This role will have a focus on proactive and reactive Problem Management, but there will also be the requirement to assist with Incident and Change Management so exposure to these areas is a … must. Skills and Experience: Extensive experience working in a busy Service Management role supporting real-time, critical systems Extensive experience in Problem Identification and Management and a proactive approach to identifying and resolving underlying issues Ability to reviewing and improve incident escalation actions, processes and reporting through more »

site you will be working closelywith customers and internal teams to address technical issues, optimising processes and maintaining high standards of performance. From incident management to change coordination, your expertise will be pivotal in enhancing stability, efficiency, and customer satisfaction. So what will your day to day look like … Identifying operational issues and driving improvements in system function and performance. Leading troubleshooting procedures such as Incident Management, Problem Management, and Change Management. Assessing operational priorities and ensure uptime targets are met. Investigating complaints and suggestions to drive continuous improvement. Developing operational solutions and determining their impact more »

+ benefits Key skills: VMware, VCP, vSphere, ESX, HPE, Aruba, VCAP, VXRail, IBM Spectrum Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, Problem Management, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider *MUST HAVE A UK DRIIVING LICENSE * Chapman … and delivery of IT infrastructure and Storage Services support Looking to storage and hardware issues and provide root cause analysis Change, Release and Incident Management effectively and timely Working to strict project deadlines in line with SLA’s Skills and Experience: Proven track record of 3rd line infrastructure support … building skills with internal/external customers Strong personal drive, sense of responsibility and accountability, results driven Methodical in approach with sound analytical and problem-solving skills, and keen attention to detail Enjoys a challenge Excellent opportunity within a thriving business that look after and develop their staff. Apply more »

Have previous production or application support experience, preferably with large-scale distributed systems. The ideal candidate will have the following: Proficiency in handling incident management & problem management at an application support level. Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a fast … paced environment. Strong background in monitoring and logging of large-scale platforms (Prometheus, Grafana, Splunk, etc.) Familiarity with configuration and deployment management (AWS, Unix, Java, Databases, Kubernetes, Docker, etc.) Competency in one or more coding or scripting languages, such as Python, Ruby, Ansible, etc. Understanding of KPIs, metrics and … importantly, a passion for ensuring our customers and stakeholders always get the best possible experience. Competencies : Well organised, learning on the fly, self-development, problem-solving, functional/technical skills. Prior experience as an SRE, System Administrator, Application Support, or similar role. more »

Role: Site Reliability Engineer Job Type: Permanent Location: London, UK Ready to utilise your skills and experience in configuration and deployment management? Are you passionate about front line production support and quality assurance? Join us as a Site Reliability Engineer! Careers at TCS: It means more. TCS is a … purchasing, and the entire architecture throughout it, so you can help our teams ensure the quality of our customer experience. Gain experience in partner management, interacting with many of our partners, such as Visa, MasterCard, and American Express. Obtain insight into our integration work with new partners in supporting … level of understanding and support of our application and its server infrastructure. Your Profile Key Skills/Knowledge/Experience: Proficiency in handling incident management & problem management at an application support level. Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a fast more »

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and … governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »

deliver.What you will be doingDelivering projects and new initiatives across Corporate Systems services and acting as liaison between technology and our supported businesses Lead problem management activities and drive engagement, tracking and resolution of issues to deliver improvement to colleague experience for services across Corporate Systems Working with … product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams. Managing project risk and assisting with problem resolution. Stakeholder management and communicationsServing as liaison between technical and non-technical teamsWhat you bring:Knowledge of various types of IT project methodologies and … applicationDemonstrated skill in managing project budgets and timelinesSkill in the use of negotiation techniques to reach agreement when there are widely-differing viewpointsExcellent analysis, problem-solving, team, conflict management and time management skillsExcellent verbal and written communication skillsAbility to interact effectively with executive level clientsAbility to set more »

responsibilities include ensuring maximum availability of end user devices, ensure they operate at peak performance by optimising device configuration, contributing towards the creation and management of Windows builds, and the deployment and upgrading of operating systems, firmware and software (including patching to address security vulnerabilities). The post holder … is responsible for collaborating with other teams within Digital Healthcare to undertake effective Problem Management to ensure appropriate solutions or acceptable workarounds are identified and implemented. They will also support the delivery and implementation of new systems. Main duties of the job Analysing, investigating and resolving highly complex … provide assurances to the IT Delivery Managers and IT Support Manager that they are being followed accurately. Lead on and design, configuration, implementation and management of new and existing solutions which involve end user devices. Support the Cyber Security Team to ensure security compliance by providing appropriate recommendations with more »

in this country, but around the world. SQA is recruiting for an Asset and Configuration Analyst. This is a role within the Service Performance Management function. The role sits in the Business Systems Service Delivery team who are responsible for managing the services Business Systems deliver to our internal … infrastructure and supported services are captured, documented & maintained accurately. The analyst will initially be focussed on maintaining and building on the current CMDB (Configuration Management Database), service mapping, reviewing asset and configuration polices/processes, and carry out a full end to end review of Service Asset and Configuration … data into the CMDB, managing the ongoing integrity of the CMDB and its CI’s and promote/develop the Service Asset and Configuration Management process and policy. The following experience or skills are required; Good communication and customer service skills Service Management/Configuration Management tooling more »

estate for Operational, Business and Functional areas within Finance. Provide expert 2nd line functional support in iProcurement, General Ledger, Purchasing, Payables, iExpense, Receivables, Cash Management Inventory and System Administration modules in Oracle EBS R12 in accordance with agreed SLA?s to ensure customer expectations are met. They will need … to have good technical knowledge about ERP technical tables and interfaces. Coordinate and support testing, incident management, and problem management and run/coordinate small-scale projects and deliverables across the financial application suite. As part of their role, they will have to identify system improvement opportunities … Tax, Purchasing, iProcurement and Workflow experience Demonstrateable record of operationally supporting and/or delivering an ERP solution in a large organisation. Good stakeholder management skills and excellent problem-solving skills High motivation and a self-starter, attention to detail Good Team player, Serve as SME and coordinate more »

remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage service trends and risks and recommend interventions before problems impact … service levels. Responsibilities: Monitor and respond to IT incidents reported by users, systems, or automated tools Coordinate the incident management resolver teams and assign roles and tasks according to the severity and urgency of the incident Follow the established incident management procedures and best practices, and ensure compliance … with IT policies and standards Escalate major incidents to senior management and relevant stakeholders, and provide regular updates and reports Document and maintain records of all incidents and their resolutions, and identify trends and patterns Evaluate and improve the incident management process and tools, and provide feedback and more »

and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond. Job description Job responsibilities Incident management . You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. Problem management . You … can investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures. Asset and configuration management . You can maintain secure configuration and accurate information, controlling … IT assets in one or more significant areas, and verifying location and state of assets. Availability and capacity management . You know how to manage service components to ensure they meet business needs and performance targets. Continual service improvement . You know about developing process efficiency and common ways more »

operating model and training end-users to bring the culture change Implement global workplace transformation solution by using a mix of analytical solution and problem management process to proactively monitor and initiate problem resolutions Implement AV (Audio/Video) Operating Model across the globe by using innovative … ISO 20/27 K Certifications etc. Ensure and develop relationship with customers, stakeholders with high satisfaction level Liaison between business leaders and senior management to drive program/projects budget at strategic level Solution Defense & Business Case Presentations Tool Capability and Enhancement Demos Due Diligence, Planning & Design Own … assumptions, dependencies, Infra requirements, Procurement & Implementation timelines, Commercials, and resources requirements, etc.) Committed & meet project deliverables, timelines, and costs. Work closely with the product management teams on solution definition, proposal/SOW review, solution walkthrough, etc. Develop and update artifacts for Security Compliance review processes and compliance. Continue to more »

an urgent Service Delivery Manager position on a Permanent basis. This is ideal for someone who has an understanding of the change and release management process. You’ll be responsible for live issues being fixed in line with the SLA & bringing together the right people and resources. Process-oriented … with a salary of up to £50,000 depending on experience. Key Skills and Responsibilities Good understanding of Agile and ITL Experience with incident management, change/release management and problem management Working with tools such as Jira Service Desk, Service Now highly desired Problem more »

Developer position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the ServiceNow platform, crucial … for the smooth operation of the business. This entails configuring and maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the ServiceNow platform Managing … Active Directory is advantageous Proficiency in Java, JavaScript, Web Services, AJAX, XML, web applications, networks, protocols, and Email (SMTP, POP3) Familiarity with IT Service Management, Service Desk, and Change & Problem Management processes ITIL Foundation certification is highly desirable Interest in and aptitude for understanding and supporting new more »

and brand by ensuring the engineering design meets whole vehicle product requirements prior to customer product release. They cover many aspects including Integration Level management - BIL, problem management - KPM tracking, durability, reliability, and functional tests. Skills and Experience: The successful candidate will be a proven Automotive Engineer … line with Engineering PVR’s and KPI’s. knowledge of Test and measurement requirements in line with VAG procedures; Engineering drawings; Software tools; Concerns management systems. Project management skills, ability to lead cross functionally to achieve project milestones. Understanding and application of all required sign off legislative and more »

companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … NPS) and sentiment scores. Aim to reduce the overall IT incident per user ratio within BDO, enhancing system reliability and user satisfaction. Oversee the management of the Nexthink platform, ensuring it is effectively deployed, configured, and maintained to monitor our IT infrastructure and end-user devices. Lead proactive resolutions … analysis and reporting, using insights from Nexthink to identify trends and areas for improvement within our IT landscape. You will prepare detailed reports for management, contributing to problem management and change processes. Engage in continuous improvement initiatives, recommending and implementing enhancements to our IT infrastructure, security measures more »

standards in environment, safety, health, security, and quality, and exhibit strong teamwork skills.  Additional accountabilities may be defined and assigned through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as documented in the company management system.  Deliver resilient, cost-effective … and highly available infrastructure for business operations, enabling the deployment, management, and maintenance of hosted services.  Oversee the daily sustainment of Infrastructure Systems, ensuring effective planning, end-user impact assessment, change management, and problem management to meet deadlines, budgets, and service levels.  Diagnose and resolve issues more »

projects and operational needs. Provide 3rd level on-call support in a follow-the-sun support environment in the global team. Incident, change and problem management. Work with automation tools like PowerShell/HPSA/Ansible/Salt. Support public and private cloud-based windows server environment. Research and … jobs such as backups. Act as a subject matter expert and consultant who can impart technical guidance and engage in highly complex troubleshooting/problem resolution. What you will bring: 5-10 years of system administration with proven experience as a Microsoft Windows Server administrator. College degree in technology … related major preferred or Undergraduate Degree or Technical Certificate . Windows Server build & support hands-on experience including problem determination/problem resolution skills. Experiences with Windows servers 2012, 2016 & 2019. Familiarity with Microsoft Azure Cloud environment. Understanding of the end to end incident and problem management more »

onto a Business Analyst Level 4 Apprenticeship. Main duties of the job This role involves day to day support of the applications including, incident management, request fulfilment, problem management, monitoring, change & release management and decommissioning. This is a busy role so we are looking for we … a technical environment with a Service Desk and associated tools Desirable oDelivering continual service improvements oWorking within an environment that applies the ITIL Service Management framework oWorking in the NHS Knowledge Essential oWorking knowledge of the NHS oUnderstanding of application purposes and requirements in a clinical environment (e.g. PAS more »