76 to 100 of 3,320 Customer Service Jobs in the UK

develop is huge. The role......they are in need of a Senior D365 CE Consultant that has a deep understanding of at least 3 modules (Customer Service, Omni Channel, Customer Insights Journeys, Customer Insights Data, Field Service or Project Operations) What skills you need...... Extensive hands … on experience in configuring and deploying Dynamics 365 (D365) across at least three areas such as Sales, Customer Service, Omni Channel, Customer Insights Journeys, Customer Insights Data, Field Service, or Project Operations (PSA). Demonstrated ability to deliver D365 solutions that meet specified requirements, adhere more »

Prince’s responsible business network; and the Disability Confident Committed employer scheme. Role Context & Purpose The Data and quality Lead will report to the Customer Service Manager and be part of the wider Customer Experience & Quality team. This team plays a pivotal role in ensuring NCS provides … the highest levels of quality and service to our customers. The role is responsible for identifying and taking the lead on analysing data and quality checking programmes, which in-turn focus on continually improving our services. The Data and Quality Lead will be especially focused on reviewing and analysing … data information, customer feedback reports across all service lines and on-programme QA and H&S visits. They will work with all ‘Heads of’, in the Trust and provide a clear understanding of the information and consistency in interpretation. Key Responsibilities: Review, analyse and compile a series of more »

a month, get the days back in the week. Required skills: - fluent Lithuanian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience more »

technology. Working with partners including MoneySupermarket, GoCompare and MoneySavinExpert as well as attracting our own direct customers, we provide an on-line and telephone service for consumers allowing them to tailor quotes, shortlist policies and buy the best and most cost effective levels of cover for them. Our customers … Job Scope: As an ActiveQuote Sales Coordinator, you will form part of the Qualifying Team function and will be the first contact with a customer, explaining the features of ActiveQuote and the benefits of the advised sales process, to generate and refer a lead for the Sales Consultants. The … volume outbound calls on real time and legacy campaigns to meet an expected call and quality target. You will be expected to offer outstanding customer service being first point of call to the comparison site customer generated leads. Responsibilities and Duties: Act as the first point of more »

Job Title : Service Engineer Location : Chester-Le-Street Salary : up to £34,000 Working Pattern: Monday - Friday Working Model: Hybrid Working (3 days on site/2 days WFH) NRG are delighted announce that we are collaborating with a well-established MSP situated in the North East to recruit … a Service Engineer. This is an incredibly exciting opportunity to join our client during a period filled with exciting and ongoing projects. Primary Responsibilities (Service Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high … quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team more »

within the IT Department. This role requires strong leadership and analytical skills, along with a deep understanding of the company's products, services, and Service Management processes. By leveraging advanced technical expertise and a commitment to customer service, the Cyber Security Lead will secure the company's … informed about the latest security threats, principles, techniques, and protocols, including new vulnerabilities, and act on them as needed. within an ITIL V3 & ISO27001 service delivery framework. stakeholder relationships effectively. to defined Service Level Agreements and Key Performance Indicators. other duties as assigned. To be considered for the … response (including triage and chain of custody). to proactively identify areas for improvement, share lessons learned, and encourage the same behavior in others. customer focus with a passion for delivering customer satisfaction and business value. and responsible, with the ability to work under pressure, meet deadlines, and more »

from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide … the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full lifecycle and feeding into the wider technical team. You will be managing a team of …/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across more »

line technical support to our customers (major water utilities) using our leading-edge Remote Telemetry Devices (RTU's) and you will be joining the customer technical support team. These include battery and DC powered devices and can be across a wide range of applications and geographical regions. A customer … and Product Management teams to provide world-class support to our customers that delivers right first time and delights our customers. Principal Accountabilities: • Technical customer support • Lead customer service for this solution to customers, driving customer satisfaction and delivering to SLAs • Develop and maintain clear communication … to customers and internal departments. • Provide clear easy to follow user documentation/instructions to customers Education/Experience: • Degree in Engineering or equivalent • Customer-facing skillset managing internal & external stakeholders • Experience of working with industrial embedded devices • Electronics hardware knowledge is essential • Experience of industrial protocols e.g. DNP3 more »

Role: Returns and customer support Technician Location: Tadworth, Surrey - fully onsite role Salary: £27,000 - £33,000 ** This role is exclusive to PeopleSource so you MUST apply for this role via this advert** This is an exciting opportunity within our customer technical support team to join our journey … ancillary parts. These include battery and DC powered devices that are used across a wide range of applications and geographical regions. This is a customer focused role requiring good organisation, analytical and communication skills to provide feedback to customers and reporting KPI’s to the business. The role will … technical qualification in an engineering discipline, (preferably electronic engineering or computer science). Ability to interpret engineering documents, including drawings, bills of materials etc. Customer-facing skillset managing internal & external stakeholders MUST have a technical awareness and organisation skills Goods in and Goods out experience is desired Personal Qualities more »

hours are: 07:00 – 16:30 Mon-Thurs and 07:00 – 13:30 Fri – hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services … at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION more »

Design, Development and QA teams. You will report to the Delivery Director and will take care of one or more of the external key customer accounts – existing and new travel agencies. Proactively establishing and maintaining effective relationships with customers to facilitate the growth of software blueprints through the consideration … to support software development planning and delivery to agreed specifications and timescales. Identifying opportunities to advocate for additional products or services and contribute to customer retention and renewal efforts. Lead Customer Service Review meetings Assist customers in identifying new requirements for BAU change requests and new project … initiatives using travel/systems experience. Collaborate with the Technical Design Lead and Delivery Director to handle customer requests for changes. Ensure that all interactions are timely, solutions are appropriate for the purpose, important milestones are comprehended and achieved, and the deliverables are scheduled into the timelines and customer more »

Management experience. Science Logic/IT operations monitoring solutions. Knowledge of Prince 2 methodology. ISTQB Foundation (CTFL) certification. ServiceNow expertise. Knowledge of ITIL v3 Service Validation & Testing. Detailed knowledge of formal management methodologies, processes, and approaches. Good demonstrable negotiating and influencing skills to deal with sensitive customer issues … deadlines. Business Competencies: To succeed in this role, you’ll need knowledge of utilising ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. more »

join them on an initial 6 - 12 month contract . The successful candidate will work remotely and focus on developing AI-powered chatbots for customer help and internal processes, specifically in finance and programming. The role involves leveraging cutting-edge AI tools such as AWS Bedrock, Azure AI, Claude … and effective solutions. The client falls within Small company definition, therefore are IR35 exempt. Key Responsibilities Design, develop, and implement AI-driven chatbots for customer support, internal finance processes, and programming assistance. Collaborate with cross-functional teams to understand requirements and deliver tailored AI solutions. Utilize platforms like AWS … and similar platforms. Experience with natural language processing (NLP) and machine learning (ML) techniques. Familiarity with integrating AI models into business processes, particularly in customer service and finance. Ability to work independently and manage multiple tasks effectively in a remote setting. Excellent problem-solving skills and attention to more »

in technologies such as Unity, WebGL, Three.js, and Flask. • Coding skills in JS, Rust, Python, C#. • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. • Expert ability to work independently and manage one’s time. • Expert mentoring skills necessary to provide support and constructive more »

weekly update on how the sales pipeline is going. Make sure all sales and campaign info is correctly entered into the CRM. Provide awesome customer service to our clients. About You Ideally, you've worked in an agency in sales or account management, focusing on programmatic. Having existing more »

French and English to a high business level. The Business Development Specialist position will primarily be responsible for the research and collation of key customer intel that will provide the Major Accounts Sales Professional with enough information to create targeted and compelling messaging to initiate customer contact and … Enter data into CRM system Skills required • Bachelor’s degree - with 1-3 years of relevant experience. • Experience in working within business development, telemarketing, customer services or sales. . Bilingual French/English Excellent communication skills and IT skills Excellent team player with a great collaborative attitude aiming for more »

and requests, including: channelling requests for assistance to appropriate functions, monitoring progress, and keeping customers appraised of progress. You will be responsible for resolving customer issues in an effective way, ensuring best practice techniques at every stage of the process. Using an analytical and investigative mind with a problem … solving capability to ensure our customers and stakeholders have confidence their issues and concerns are to be resolved quickly whilst maintaining excellent customer service. We would love to welcome you to our Salford office, working hours of 37.5 Monday to Friday. Your responsibilities day to day will be… · Planning … and prioritising software support call activities, with a focus on responding to the customer needs swiftly and with an ethos of “getting it right first time”. · Perform in depth ticket issue investigation · Monitoring services and alerts · Proactively striving to perform all tasks in a highly accurate and proficient more »

Manager/Team Leader, your primary responsibility is to manage and coordinate the NOC team’s activities, ensuring timely resolution of network incidents and customer projects, while driving continuous improvement initiatives to enhance operational efficiency and reliability. You will also play a crucial role in strategic planning, resource allocation … and stakeholder communication to ensure that network operations align with the company’s business objectives. Core Responsibilities High Customer Service Standards: Uphold exceptional customer service and business integrity. Conduct: Always be presentable in appearance and manner. Ambassador: Represent the company positively at all times. to Security … Responsibilities Leadership: Lead and manage the NOC team, providing guidance, direction, and mentorship to ensure success in meeting operational objectives and delivering high-quality service to customers. Monitoring: Oversee the monitoring and management of customer network infrastructure, ensuring optimal performance and reliability. Escalation: Act as a point of more »

About the role Ensuring we deliver excellent service to our customers with a key focus on testing, identifying and rectifying potential defects. Continuously drive improvement in customer processes by ensuring feedback is captured and acted upon via key stakeholders. Key responsibilities Reviewing customer service processes and … ensuring they meet required and documented standards. Review of recorded customer voice interactions against the SF Customer Experience guidelines. Testing key controls within customer delivery processes are being operated as designed and are delivering the desired customer outcomes. Identifying and recommending process and control improvements to … and skills Experience in Financial Services (Mandatory) Contact Centre processes and procedures. Life products/investment experience. Pension journey knowledge. Microsoft Packages (Word & Excel) Customer Service skills. Has experience in, and be comfortable with, reviewing and checking the work of other colleagues. Demonstrate a desire to help drive more »

The Opportunity: Our client is looking for a First Line Support Analyst who is technically skilled and has high customer service skills. Personality and attitude key to this position, you will be the face of the IT department and being able to work with people is crucial. This … MAC IOS and Active Directory administration Exposure to Cloud technologies as well skills in Office 365, Microsoft Exchange, SharePoint and Teams Strong soft skills, customer service skills or an ability to develop relationships Well organised, strong communication skills and an analytical problem-solving approach Role and Responsibilities: Service more »

Provider looking to recruit for a SC Cleared IT Support Technician. Key Responsibilities: Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements Escalate issues in line with company processes to ensure customer demands are met Able to … communicate on issues to meet business and customer requirements to avoid escalations Provide customer service to internal and external customers to ensure consistent experience Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution Ensure Department/Contract meets SLA performance targets Maintain and … improve customer satisfaction levels Understand and adhere to policies and procedures Keep skills up to date with IT industry standards as appropriate to the role/contract. Key Experience Required: Proven experience in IT Service environment Ideally certified in appropriate technologies, Dell and Windows to support business strategy more »

for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms … Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 43,026 + employees from over 80+ nationalities, as of September, 2019. Overall Purpose of … in relation to contract mobilisations and demobilisations, in line with existing internal procedures Ensure that all administrative legal obligations are adhered to and excellent customer service is given Communication via email and letter correspondence and via telephone with various levels of management and external parties Ensuring all transferring more »

Job Title: Service Manager Location: Bracknell (Hybrid - 3 days on site) Salary: £60k-80k Employment type: Permanent A market leading communication services provider are looking for an experienced Service Manager to support their UK based customers. This role requires candidates to be on site 3 days a week … in Bracknell and the responsibilities of the role are as follows... Develop customer relationships & understand their market, strategy and challenges. Ensure business requirements & expectations are understood by relevant operational and support teams within the company. Act as an escalation point to ensure customer issues are handled professionally, efficiently … and with effective manner. Track and manage customer experiences throughout the lifecycle and in line with agreed timings. Ideally the successful candidate will have: Experience in a similar customer facing role Experience with the SDLC, cloud platforms and/or been involved with the development of hardware & software. more »

unexpected behaviours and answers questions about the Zest application and platform. Key responsibilities Coordinate and administer queries in the Zest helpdesk system Respond to customer enquiries within Service Level Agreements, communicating work estimates and any associated costs Provide proactive and timely updates and effectively managing and progressing allocated … data protection Responsibly handle, classify and manage all information, whether internal or received from external parties. Ideally you'll possess the following qualifications Proven customer service experience A self-starter, with an aptitude for learning and a keenness to progress Excellent time management skills and an ability to more »

goals and outcomes Take responsibility and demonstrate accountability in completing tasks and achieving objectives, actively seeking to resolve problems and identify opportunities Committed to customer service and placing customer satisfaction at the heart of our success to ensure we deliver against our shared goals Incorporate an inclusive more »