configuring and installing Routers, Switches and Access Points Be able to demonstrate the relevant practical skills required for this role Be methodical and accurate. ITIL v3/4 Foundation and MCP certification qualified (is desirable) Be confident in interactions with colleagues in own team and elsewhere. Demonstrate a high degree more »
Greater Bristol Area, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 – 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: • Provide remote Technical Support with occasional customer visits • Provide assistance by phone, email and/or using a ticket management system … of working in a busy MSP environment • Experience of configuring and supporting network devices such as Firewalls and Switches • Good understanding of principles of ITIL Framework Technologies & Experience • Veeam Cloud Connect • Microsoft Remote Desktop Services • Citrix XenApp/XenDesktop • Veritas (Symantec) Backup Exec • Symantec Endpoint Protection • Fortinet Firewalls • HPE/ more »
Broad Street, Greater London, United Kingdom Hybrid / WFH Options
Picture More Ltd
join a hybrid team in central London. This role is perfect for someone who enjoys supporting key business applications, collaborating with colleagues. Essential Skills ITIL (must-have) Condeco (Space management) (Active Directory Single Sign On + Fully integrated Outlook ad-in) ServiceNow (for incident management) Azure Virtual Desktop (AVD) Microsoft … and existing systems to ensure integrity and robustness. Work with business stakeholders to understand their needs and suggest improvements to applications and processes. Uphold ITIL framework guidelines to maintain high standards in service delivery. What We're Looking For Strong communication skills (verbal and written). Ability to work in more »
software licensing, in particular Microsoft Volume Licensing (Desirable) Knowledge of communication technologies including remote access (Dial-up/ADSL), leased lines, and domain names ITIL V3 Foundation. Ideal Experience and Attributes Proven, effective experience in an IT support role Ability to provide effective and efficient diagnosis and logging of IT … Ability to effectively support desktop PCs (including PC hardware), peripherals, desktop/Office applications and server/Back Office applications Experience of working with ITIL processes Effective written and oral communication skills. Customer service orientation Results oriented Proactive, Flexible and Positive approach to work Respond effectively to conflicting work demands more »
and escalate issues to the management team when required. Mobility – able to travel to remote sites to provide onsite support as and when required. ITIL Foundation, possess ITIL foundation certification or experience of working within an ITIL environment. Experience in a similar role within IT End User Support (2nd/ more »
and maintain governance frameworks and adaptive cadence for effective delivery. Drive knowledge sharing opportunities to empower existing employees. Focus on enhancing Service Management Practices (ITIL V4/IT4IT), Data Governance/Management, CSDM (Common Service Data Model), and more. Adapt ITSM best practices to solve current business problems and drive … to large audiences effectively. Requirements: Proven background in Project/Programme management (PRINCE2/Agile/MSP). Excellent understanding of Service Management Practices (ITIL V4/IT4IT). Familiarity with Data Governance/Management principles. Experience with CSDM (Common Service Data Model), particularly within ServiceNow. Ability to adapt ITSM more »
discussions about high risk and complexity within constrained timescales. Optimise the delivery flow of teams, actively addressing complicated risks, issues, and dependencies. Essential Requirements ITIL qualification or be able to demonstrate a clear knowledge of ITIL policies and procedures. Demonstrated expertise in leadership and management of projects/and or more »
2nd Line Engineers, have you considered a career in Defence? This is an area that can offer you variety, strong team work, an environment that is challenging and refreshing and opportunities to climb that career ladder! If you have 1st more »
Newquay, England, United Kingdom Hybrid / WFH Options
King's Service Centre
analytical skills (E). Ability to write technical documentation (D) Diligent and thorough approach to problem solving (E). Experience of working within an ITIL based service management framework (E). Understanding of the workings of a high-end IT Service Desk (E). Experience/understanding of SACM (D … . Knowledge and experience of working in a HE environment (D) Training & Qualifications: ITIL v4 Foundation (E). Snow Atlas (D). BMCHelix (E). Equality, diversity and inclusion We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity and want everyone to more »
security monitoring & logging (e.g. Microsoft Cloud App Security). Experience with Office 365 and Azure AD security, compliance & auditing. Service Desk management within an ITIL Environment Strong customer focus and customer service attitude. Strong personal organisational skills. Desirable Skills: Experience in utilising Power BI, Forms and Power Automate to gain … business benefit. Awareness of emerging Azure services & Microsoft roadmap. Desirable Certifications, Qualifications Experience: Microsoft 365 Certified Fundamentals ITIL Foundation Company benefits include: Discretionary 10% bonus Discretionary 2k annual training fund per employee Very competitive pension scheme Virtual GP Annual Eye Test more »
Plymouth, England, United Kingdom Hybrid / WFH Options
Delt Shared Services Ltd
culture and relationships with stakeholders. Proficiency in translating technical concepts to non-technical stakeholders. Experience managing IT budgets and building service strategies. Knowledge of ITIL practices and experience in managing SLA and KPI. Experience in end-user computing and modern workforce environments. This is a fantastic opportunity for an exceptional … team coaching. Qualifications and Experience: Demonstrable experience leading 3rd line technical teams at a strategic level. Experience leading teams greater than 30 technical staff. ITIL Foundation or above (or willing to undertake). Previous experience in a technical role within end-user computing or Microsoft applications. Full UK driving licence. more »
work based in Exeter/Honiton/Newton Abbot. Qualifications Minimum of 4 GCSES grade C and above (including IT) Technical degree, or equivalent ITIL Certified in a professional supplier area, e.g. Microsoft, Networking, Storage, Vitalisation etc. Mandatory Experience Digital communication and network technologies, which are essential to this role. … Modern technologies that can be integrated to deliver a world- class IT Infrastructure. Understanding of modern architecture design based on ITIL principles. Public and/private sectors. Project Management. IT Governance processes. Competent communicator able to build collaborative relationships with clients, suppliers and colleagues. Excellent written, oral and interpersonal skills. more »
Salisbury, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Sopra Steria Limited
maintaining its integrity Third-line support to site teams and projects Writing, reviewing and maintaining processes and procedures Work with business and security frameworks (ITIL, JSP, IMM What youll bring: SCCM Administration Software distribution, OS deployment and monthly Patches Scripting PowerShell, VBS Software integration and compatibility testing In depth knowledge … application packages It would be great if you had: Application sequencing Citrix Application virtualisation APP-V, MED-V Endpoint device control Secure remote access ITIL v4 If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Resourcing
Incident/Problem Manager x 2 - ITIL - All Levels - Swindon - FinTech - New! £28,000 - £38,000 + Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of Incident Managers/Problem Managers to join its growing ITIL … Service Operations function. Suitable candidates will have the following: Circa 2 years in ITIL Service Operations with a focus on Problem Management Analytical approach to problems and excellent attention to detail Work under pressure and to deadlines Continuous Service Improvement mindset BI Tools – Ideally Power BI or EazyBI - Desirable Jira more »
you'll handle various aspects of IT support, including incident and request management, knowledge and asset management, and ensuring continual service improvement while following ITIL best practices. You will lead the team to daily tasks involve system checks, documenting processes and end-user guidelines, and adhering to company policies. To … and Microsoft Exchange administration, troubleshooting hardware and software issues, managing web and email filtering permissions, and handling business systems accounts and remote access tools. ITIL v3/v4 Foundation & MCP qualification are desirable. If you have a good IT technical support background and capable of managing a support team - please more »