Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Navisite
users. • Capturing all interactions and ticket resolutions within our ticketing system Service now to aid trending and continual service improvements. • Categorizing tickets based on ITIL principles (Incidents and Service Requests) • Taking ownership of customer issues ensuring the tickets are resolved within a timely manner. • Troubleshooting issues remotely which may include more »
Security Controls • Ivanti Device and Application Control • Avecto Defendpoint DESIRABLE SKILLS/QUALIFICATIONS: • Citrix based VDI Infrastructure • Administering Licence Servers • Administering Managed Print Servers • ITIL Foundation • MCP/MCSE If you have the skills required, please more »
concise and accurate call logging, documentation and email correspondence • Able to work well as part of a team or independently Desirable skills/qualifications: • ITIL Version 3/4 Foundation • CompTia A+ Certification • Microsoft Windows 7/10 training and certification If you have the skill required, please apply now more »
groups around a common vision Advising of appropriate SLAs in place to support any new services introduced About you What we’re looking for: ITIL certification or relevant equivalent service management experience Solid experience and understanding of how IT service agreements work Agile Methodology e.g. DevOps, Scrum Good understanding of more »
Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
Gresham Hunt
Cloud controls testing is essential. Knowledge/experience with major cloud service providers, preferably AWS. Knowledge of various industry frameworks and controls such as ITIL, NIST, COBIT, ISO 27001/2. A broad, high-level IT or Cybersecurity background with exposure to areas such as cloud security, security architecture, IT more »
using DevOps/Visual Studio Familiarity of Microsoft Azure, Microsoft 365, PowerShell and SharePoint Online Exposure to change management protocols, awareness, and knowledge of ITIL process Ability to act as a product functional and technical SME Service desk/support portals We offer flexible working. This role is not restricted more »
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Scottish Qualifications Authority (SQA)
communicate and build relationships with stakeholders at all levels Applicants, as a minimum, should be educated to SCQF level 8 or ideally of an ITIL nature (ITIL foundation 3 as a minimum). Previous experience in a role involving Service Asset and Configuration Management would be desirable. SQA offer a more »
concise and accurate call logging, documentation, and email correspondence • Able to work well as part of a team or independently Desirable skills/qualifications: • ITIL Version 3/4 Foundation • CompTia A+ Certification • Microsoft Windows 7/10 training and certification more »
skills. Experience with common data analysis and visualization tools, including experience with MS Excel. Experience with metric analysis, reporting, and SLA management in an ITIL environment. Ability to work independently and efficiently to meet deadlines. Ability to assess and prioritize work in a fast-paced environment. Ability to manage resources more »
Technical individuals in a way which they will fully understand. Practical operational experience of supporting WAN, LAN, Wireless, Voice and Security technologies. Awareness of ITIL (Desirable). Experience working within Customer environments with experience of driving resolution across a set of technologies. WiFi, Meraki, Cisco and Security exposure. Taking real more »
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Scottish Qualifications Authority (SQA)
to communicate and build relationships with stakeholders at all levelsApplicants, as a minimum, should be educated to SCQF level 8 or ideally of an ITIL nature (ITIL foundation 3 as a minimum). Previous experience in a role involving Service Asset and Configuration Management would be desirable.SQA offer a fantastic more »
concepts and services such as DNS and DHCP in an enterprise environment Exceptional communication and customer service skills Proactive, positive and can-do attitude ITIL® Foundation and/or have experience of working within an environment which has adopted ITIL® methodology, in particular incident and problem management Relevant technical certification more »
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Des Scanlan IT Recruitment Ltd
Infrastructure Engineer Platform Team Mid Level Remote working within 90 mins travel of Carlisle. Are you an experienced Infrastructure Engineer who wants to work with the latest technologies underpinning the Finance industry? Do you like to work on projects as more »
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Des Scanlan IT Recruitment Ltd
Infrastructure Engineer Platform Team Mid Level Remote working within 90 mins travel of Carlisle. Are you an experienced Infrastructure Engineer who wants to work with the latest technologies underpinning the Finance industry? Do you like to work on projects as more »
Glasgow, Lanarkshire, United Kingdom Hybrid / WFH Options
Michael Page Technology
Technical individuals in a way which they will fully understand. Practical operational experience of supporting WAN, LAN, Wireless, Voice and Security technologies. Awareness of ITIL (Desirable). Experience working within Customer environments with experience of driving resolution across a set of technologies. WiFi, Meraki, Cisco and Security exposure. Taking real more »
server, storage, back-up & recovery, SAAS, PAAS, IAAS and security services Experience and knowledge of cloud infrastructure services including tooling and security Understanding of ITIL practices Ability to think logically and demonstrate strong analytical and problem-solving skills Experience implementing packages and working with vendors Cloud Server, Storage & backup and more »
concise and accurate call logging, documentation and email correspondence • Able to work well as part of a team or independently Desirable skills/qualifications: • ITIL Version 3/4 Foundation • CompTia A+ Certification • Microsoft Windows 7/10 training and certification If you have the skills required please apply now more »
Glasgow, Lanarkshire, United Kingdom Hybrid / WFH Options
Morgan Stanley
and communication programs in technology, building relationships across IT, and numerous opportunities to exemplify the Firm's 5 core values.QualificationsWhat we’re looking for:· ITIL V3 or V4 Foundation Certificate in IT Service Management.· Communicate exceptionally in complex situations, in both verbal and written form, to all levels of the more »
ticket management. Scripting skills in PowerShell/Bash. Experience with Azure Active Directory and/or Windows Server 201x System administration experience Knowledge of ITIL principles You'll need to be able to travel to their offices in Glasgow or Edinburgh since they work on a hybrid-basis. However, they more »
Helensburgh, Scotland, United Kingdom Hybrid / WFH Options
Lockheed Martin
related role. Preferred certification: Certified Information Systems Security Professional (CISSP). Experience in Government/Ministry of Defence settings is advantageous. Proficiency in implementing ITIL processes. Strong expertise in SIEM operations. Competence in Risk Management and NIST Cyber Security Controls. Client-facing experience with exceptional stakeholder management skills. Ability to more »
Security Controls Ivanti Device and Application Control Avecto Defendpoint Desirable Skills and Qualifications: Citrix based VDI Infrastructure Administering Licence Servers Administering Managed Print Servers ITIL Foundation MCP/MCSE more »
concise and accurate call logging, documentation, and email correspondence Able to work well as part of a team or independently Desirable skills/qualifications: ITIL Version 3/4 Foundation CompTia A+ Certification Microsoft Windows 7/10 training and certification more »
This is a Lead role, ensuring that the Support Team consistently applies our Service Management processes and procedures, which are in alignment with the ITIL framework, is key to achieving our support service's KPIs while minimizing any negative impact on existing services. This in turn promotes seamless growth. Furthermore … our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient growth with little impact to existing services. Motivate, develop, and manage staff … trends. Experience Have sufficient technical knowledge of the services provided so as to be confident when dealing with the customer and other 3rd parties. ITIL Foundation Qualified Experience in the IT industry Experience in a service Desk and desktop environment including Incident Management, Problem Management and Change Management Excellent communication more »
small team. Self-motivation and an eagerness to take on new challenges. Experience of working in an ISO27001/IOS 9001 environment and using ITIL and Agile working practices Compensation and Benefits Competitive salary, dependent upon experience 33 days holiday (inclusive of 3 public days) 5% matched Employer pension scheme more »
be able to obtain UK GOV Security Clearance at SC level clean UK Driving License trouble shooting skills experience in a similar role with ITIL environment Support knowledge including Microsoft Windows XP/7/10 onwards communicator both face-to-face & over the phone Windows Share\File permissions connectivity more »
