Digital Support/Customer Service Apprentice (Monkey Tree Hosting Ltd)
Role
This is a fantastic opportunity for any individual who has an enthusiasm and keen interest in starting a career within Customer Service.
The company specialise in hosting/cloud solutions, internet and telecommunication support, web hosting and internet connectivity. They have a large number of clients throughout the UK and provide an IT managed service for all of the above areas.
They are now looking for an enthusiastic individual who has great communication and customer service skills to join their growing team.
Key duties will include:
- Call handling
- Directing calls and placing orders on internal systems
- Utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken
- Handling a LiveChat service, providing customer service as necessary
- Answering telephone calls and responding to emails
- Any other administrative duties
- Assisting in the provision of hardware, shipping, and preparing for dispatch
The ideal candidate will have excellent written and verbal communication skills and be computer literate.
You must have a basic understanding of Microsoft Excel and Word, be able to follow customer briefs and instructions, be able to work to deadlines, strong attention to detail and be able to work well under pressure and as part of a small, hands-on team. Previous customer service experience will be an advantage.
This role will be working towards Customer service specialist Level 3 qualification supported by starting off.
Training
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:
- Helpdesk Operations and Functions
- Maintaining Digital Systems and Services
- Fundamentals of Digital Systems
- Administration of Digital Systems and Services
- Change Management
- Teamwork and Communications
- Introduction to System Security
- User and Stakeholder Training
- Working in Digital Support
- Data Operations and Security
- Pathways and Career Progression
- The role offers a permanent role upon completion of the apprenticeship depending on performance
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- ESTIO TRAINING LIMITED
- Working Week
- Monday - Friday, 8.00am - 4.00pm or 9.00am - 5.00pm or 10.00am - 6.00pm
- Expected Duration
- 18 Months
- Positions Available
- 3
- Closing Date
- Monday, 20th May 2024
- Start Date
- Monday, 27th May 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Creative
Qualifications
- 5 GCSE's including English and Maths GCSE or equivalent, grade A*-C/9-4 or equivalent (Essential)
About the Employer
- Company
- MONKEY TREE HOSTING LTD
- Location
- Kitteon House, Kettering parkway, Kettering, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,480.00
- Posted
- Company
- MONKEY TREE HOSTING LTD
- Location
- Kitteon House, Kettering parkway, Kettering, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,480.00
- Posted