Senior Service desk engineer
Job Description: Senior service desk engineer (MSP)
Location: Borehamwood
Hours: Mon Fri – 8-5pm
Duration: Permanent
Salary: 40-50k DOE
Role Description
This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients.
Qualifications
- A bachelor’s degree in computer science, Information Technology, or equivalent work experience
- Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services
- Experience with operating systems including Windows Server 2012+ and Windows 10
- Experience with PowerShell and scripting languages is a plus.
- Exceptional communication skills, with the ability to communicate technical information to non-technical individuals.
- Experience in an MSP environment is preferred.
- Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred.
- Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team.
We are looking for someone who:
- Has a natural aptitude for troubleshooting and problem-solving.
- Embraces continual change and process improvement.
- Can express ideas and information clearly and concisely.
- Plans and manages own workflow on a daily basis to ensure the achievement of KPIs
- Demonstrates a passion for customers and delivering service excellence.
- Proactively keeps up to date with technologies supported by us, including:
- Firewalls
- Network routing and switching
- Office 365
- Enterprise Mobility & Security including Intune and Azure AD
- Wireless Networking
- Server hardware
- Virtualisation technologies: VMware, vSphere, Zerto
- MS Windows Server Hyper-V
- Azure
- Active Directory
- Exchange and Exchange Online
- SQL
- Teams
- SharePoint
- Anti-Virus technologies including Bitdefender.
You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up.
What you can expect from us in return:
We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
- Holiday: 22 days' holiday rising to 25 days with length of service
- Health: A free membership to the local gym
- Birthdays: A free day’s holiday on your birthday (or nearest Friday/Monday)
- Top tech: We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff.
- Training: A tailored training plan including official vendor certifications
- Company
- Interaction Recruitment
- Location
- Elstree, Borehamwood, Hertfordshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £40000 - £50000/annum
- Posted
- Company
- Interaction Recruitment
- Location
- Elstree, Borehamwood, Hertfordshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £40000 - £50000/annum
- Posted