triaged to the appropriate third level support/development groupITIL service management experience and ITIL certification to a minimum of foundation levelExperience with Windows7, Windows 10, SCCM, Office 2013/2016, Active Directory, Group Policy, Antivirus, Desktop and Laptop HardwareUnderstanding of the Software more »
seamlessly with multiple systems including network drives and all business productivity applications Troubleshoot application issues Resolve users’ IT issues related to Desktops, Laptops, Windows/MAC operating systems, Printer setup, Resolve printer issues Work independently troubleshoot all support requests and follow escalation policies Responsible for computer hardware builds … staff purchase hardware and software. Flexible to travel and should have Driving License Assesses functional needs determine specifications for purchases; Orders computer supplies. Windows7 & Windows 10 Operating systems, MAC background, Printers troubleshooting knowledge & O365/Adobe/Skype/MS Teams troubleshooting At more »
seamlessly with multiple systems including network drives and all business productivity applications Troubleshoot application issues ,Resolve users’ IT issues related to Desktops, Laptops, Windows/MAC operating systems, Printer setup, Resolve printer issues Work independently troubleshoot all support requests and follow escalation policies Responsible for computer hardware builds … staff purchase hardware and software Flexible to travel and should have Driving License Assesses functional needs determine specifications for purchases; Orders computer supplies Windows7 & Windows 10 Operating systems, MAC background, Printers troubleshooting knowledge & O365/Adobe/Skype/MS Teams troubleshooting Experience more »
Desk environment and team, supporting users either remotely or onsite and managing tickets through an Incident Management tool Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows7 and 10 Excellent support experience with mobile devices e.g. tablets … smartphones running iOS and Android OS Working knowledge of current and legacy hardware platforms Strong background in supporting latest Microsoft Office suite on Windows and Mac platforms with recent support. Good Knowledge of TCP/IP and Network configuration at a Desktop OS level Enterprise level support of … service environment working to defined scope and with strict SLAs Exposure to Infrastructure technologies – Server, Networks etc Working knowledge of Mac OSx, Latest Windows OS (preferably A+, MCP or MCSE qualified) and related Office applications. Basic knowledge of LAN/WAN, TCP/IP Protocol, Citrix, routers and more »
is essential. Ability to plan time effectively, meet deadlines and remain calm in challenging and pressurised situations. Technical experience Knowledge/Hands on: Windows Server 2012/2016/2019/2022 Windows7/10/11 Office 2013/2016/ more »
