1 to 25 of 134 Service Management Jobs in London

Service Designer- Higher Education- Service Management-ITIL Service Designer with experience of redesigning new services, journeys, and supporting workflows and processes is urgently needed to support our higher education client on the implementation of a new Enterprise Service Management platform. The Service Designer … will be tasked with redesigning service management services across IT, Finance, HR, Procurement, Research, Procurement and others. The scope will include service catalogue, CMDB, incident, problem, change, knowledge management, service desk and major incident. Service Designer- Higher Education- Service Management-ITIL- Essential … Experience Knowledge of service architecture and design of both IT and business services, including how these services are joined up into end-to-end journeys and value streams. Experience of performing a service design role within an enterprise wide service management environment within Education or public more »

IT Service Manager - Inside IR35 Contracting Authority : MOD Contract Term : 12 Months, Location : Remote, Occasional workshops/meetings, Corsham Note: SC Clearance is an essential requirement for this role, (as a minimum you will need to eligible for SC) Ideally Security Cleared to SC Level as a Senior IT … Service Manager, you will be responsible for implementing the vision and strategy for service management. Supporting the IT service management lead in Foundry this role will be ensuring service management processes are captured and matured to align with the DD Service Management Framework. Assisting in defining and reporting on service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. This post's primary purpose as well as supporting the IT service management lead in ensuring service management processes are captured and matured more »

Let’s be #BrilliantTogetherOverviewThe IT Service Management Director position is a leadership role responsible for overseeing and managing the delivery of Index Technology Services within STOXX. This role involves coordinating and aligning Index Technology services with the operational needs of STOXX index operations and index delivery to ensure … seamless operations and high levels of customer satisfaction. The Director of Index Technology Service Management plays a critical role in aligning technology delivery with business operational objectives, in driving continuous improvement to enhance service quality and customer satisfaction.The Index Engineering group is responsible for the technology driving … the STOXX and DAX index brands, calculating thousands of daily stock market indices to support investment management around the globe. Key relationships & committees include: STOXX Engineering teams (Data & Platform Services, Asset Management, Enterprise Architecture), Index Operations, Change Management, Application Management, third party operations teams. ResponsibilitiesService Delivery more »

Service Transition Manager We are hiring for a Service Transition Manager. The charity is an international movement, an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the gospel of … Jesus Christ and meet human needs in his name without discrimination. Position: VAC0062 Service Transition Manager Hours: Full-time, 35 hours per week Location: London Salary: £61,753.85 pa plus travel to work allowance up to £3700 pa Contract: Permanent Benefits: Contributory Pension Scheme; Generous Travel to work Allowance … of ITIL processes and associated procedures for the transitioning of new and modified services into live operations managed by IHQ-IT. The role involves: Service Transition Change Management Problem Management Asset and Configuration Management Service Continuity Management Continual Service Improvement Service Reporting more »

Head of Incident Management & Service Operations - Hybrid, London based A Head of Incident Management & Service Ops opportunity working for a FTSE 100 business who has begun one of the biggest technology transformation programmes in Europe. Working for this global organisation, you will play a pivotal part … improvement of operational processes. This will involve: Delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change and Release, Service Continuity), the IT Risk Framework and the coordination of service continuity. Ownership of all ITIL processes across service operations delivery including event … incident, problem and change, ensuring flawless service delivery (including the Global IT Operations Centre and associated tooling) Service restoration for all incidents and degradations in service, reporting on compliance with SLAs. Deployment of activities and operational procedures required to trap and resolve any event, ensuring timely and more »

our ways of working and transitioning into a product-led organisation at scale.Together, we are building a better BA.Job DescriptionAs Head of Incident Mgmt. & Service Ops, you will oversee the operational aspects of IT services with a primary focus on incident management.You are responsible for leading and managing the … improvement of operational processes. This will involve:Delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change and Release, Service Continuity), the IT Risk Framework and the coordination of service continuity.Ownership of all ITIL processes across service operations delivery including event, incident … problem and change, ensuring flawless service delivery (including the Global IT Operations Centre and associated tooling)Service restoration for all incidents and degradations in service, reporting on compliance with SLAs. Deployment of activities and operational procedures required to trap and resolve any event, ensuring timely and effective more »

Job summary The IT Tech Officer is a role based within the IT Service Management Team of the Digital Department of the Trust. The prime purpose of this role is to support, maintain and deliver an integrated IT Service of support within the Service Level Agreements … provide a professional and authoritative first point of contact for IT issues The post holder will act as point of contact for the IT Service Level Agreement adopted by the Trust. Main duties of the job The post holder through the provision of customer facing and telephony support and … IT Service Management software is responsible for ensuring the availability of IT service support to all Trust users, this will include: Respond to all types of IT related issues effectively and efficiently, in a polite and professional manner adhering to agreed Service Level Agreements. o Provide more »

Role : Head of Incident Management & Service Operations Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of Head of Incident Management & Service Operations to … the continuous improvement of operational processes. This will include delivery of the Global Operations Centre and ownership of all key ITIL operational processes across service operations. The role: Define the IT Operation Centre standards and patterns for managing incidents, problems, events, change and release management Ensure major incident … management procedures are ready-to-deploy Lead on root cause analysis activities for major incidents Be the driver of problem resolution Provide insight into Operational Performance at regular reporting points Define tooling to monitor the Global operational environment Deploy activities and operational procedures Co-ordinate activities in the event more »

pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of citizens. Main duties … work with. We also offer: Salary including High-Cost Area Supplement Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and development opportunities Easy and quick transport links A range of attractive benefits and discounts Access to Blue Light Card and other NHS … see the full range of benefits we offer please see our Moorfields benefits document. Job description Job responsibilities Skills needed for this role Incident management: You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. Problem management: You can investigate problems more »

Key Responsibilities: The SIAM Lead – is accountable for Service Integration & Management Tower along with Governance for the management of Service Providers performance against the contracted and agreed service levels. Must understand the overall setup of IT Services and roles played by various Service Providers … agreed in SOW Build the SIAM Target Operating Model, align roles, interfaces with the relating functions Analyse, understand and continuously manage interdependencies within the Service Providers for smooth Operations Establish and maintain strong, productive and collaborative relationships with the Service Providers Understand business drivers, customer strategy and act … as a face of the customer to the Service Providers Handle Dispute Management & Escalation Management to ensure smooth Operations Identify potential risks proactively and highlight with Customer & Service Providers for timely mitigation Ensure performance reports are published, analyze the root cause of performance shortfalls against committed more »

IT Service & Delivery Lead - AXA DCP Paris, FRANCE – Barcelona, SPAIN – Milan, ITALY - London, UK AXA’s Management Committee is driving a unique strategic initiative - Digital Commercial Platform (DCP) – designed to transform AXA’s value proposition. Through DCP, AXA will serve existing and new clients and partners through an … model, where the focus is on risk prediction, prevention and management. AXA DCP relies on creating a platform of AXA’s risk insights, risk management, and risk prevention capabilities to enhance and support our service offering to commercial clients and third parties. End users will be able to … aims to: · Improve our underwriting pricing and claims capabilities across the commercial lines book of business of AXA Group · Create a platform for risk management and prevention services · Build an ecosystem of business partners As the IT Service and delivery Lead for AXA DCP, you will be responsible more »

Head of Service Delivery & Regional IT - Hybrid, London based A Head of Service Delivery & Regional IT opportunity working for a FTSE 100 business who has begun one of the biggest technology transformation programmes in Europe. Working for this global organisation, you will play a pivotal part in the … technology led services the business provides to their customers. Purpose of the role Own and direct the end to end services defined within the service portfolio, specifically, provide the strategic leadership of end to end services working with the Critical Service Management team in the Service Integrator Act as the conscience of the CDIOs, providing business intelligence and insights into the IT Operations service outcomes from the Opcos (incl. Customer Satisfaction) End-to end operational delivery of Business Services and Products in the designated region (i.e. across all Service Delivery Towers) Proactive planning more »

needs. This role form a critical part in the delivery of these services to the Bank’s business areas. The role sits within the Service and Infrastructure Division in TechnologyJob descriptionThis is a people management role. You will be responsible for day to day management of the … this role will lead the Operational Readiness Team through the final phase of the RTGS Renewal Programme in 2024, before transitioning into the Technology Service Manager aligned to the running of our dedicated Critical National Infrastructure (CNI) RTGS payments platform.As the Operational Readiness Manager with 3 direct reports, you … will be accountable for ensuring that the Programme approach aligns with the broader Technology Service Introduction process, project teams understand the Service Introduction requirements and all support functions are aware, prepared and capable of supporting all new services deployed. You will have the ability and experience to lead more »

Templeton and Partners are on the look for a Service Introduction Delivery Manager to join one of our clients with a large presence within the Telco space. Duration: 6months initial with extensions Location: London or Leeds Work Structure: Hybrid (2days in office) What you’ll do As an experienced … Service Introduction Delivery Manager within our clients Group Service Management organisation, who will be responsible for the delivery of Operational and Support Readiness of new Products and Services across the business. Working as part of the GSM Transformation organisation, you will also contribute to Service Improvement … the business: you will be working with all parts of the organisation coordinating end-to-end Operational and Support readiness delivery across their Technology Service Management roadmap priorities. It is a challenging and rewarding role, and you will need to be self-motivated and resilient. The Role: You more »

Responsibilities Act as an SME across Service Management covering: Service Transition Management/Planning Service Design Management Business Change Readiness Service Governance and Assurance Major Incident Mgt Risk Mgt Service Level Management Service Continuity Capacity Management Provide on call … rota cover for Major Incident Management Deliver client satisfaction and maintain client communication. Identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses to achieve excellent user outcomes Communications, stakeholder engagement and management, change network set up and management to ensure … understand the wider context Ensure that a set of IT products, suppliers and vendors and ITIL best practices come together to deliver an IT service Identify areas where continual service improvement can be applied, oversee implementation of resulting change and measure the level of improvement Be the bridge more »

as Enterprise Sales Performance Manager (ESM) at our industry-leading ESM organization is your chance to make a real impact. Be the Hero of Service Transformation Deals: Champion Our Game-Changing ESM Software: Partner with Account Executives to showcase how our ESM solution unlocks transformative field service management. … Knowledge: Proven ability to consistently meet and over-achieve quota and leading sales teams – ideally with experience in activating indirect sales forces within the service management domain. You possess a deep understanding of enterprise service management (ESM) best practices (ITIL, ITSM) and how they translate to … real-world business value. You're an enterprise service management (ESM) or field service management (FSM)/predictive maintenance software expert, fluent in the technology's architecture and capabilities. You can explain complex concepts in a clear, compelling way that resonates with executives. An entrepreneurial mindset more »

as we continue to scale our business together. Job Description: We are seeking a motivated and detail-oriented Delivery Consultant to join our IT Service Management division. The ideal candidate will have a passion for recruitment and a strong understanding of the ITSM/technology market. As a … Delivery Consultant, you will play a crucial role in sourcing, engaging, and placing top IT Service Management professionals with our clients. Key Responsibilities: Candidate Sourcing: Identify and attract high-quality candidates through various channels, including job boards, social media, networking, and referrals. Screening and Assessment: Conduct thorough interviews … and assessments to evaluate candidates' skills, experience, and cultural fit for specific roles. Relationship Management: Build and maintain strong relationships with candidates and clients, ensuring a deep understanding of their needs and expectations. Market Expertise: Stay up-to-date with the latest trends and developments in the IT Service more »

Service Manager - Wealth Management - London, Newcastle or Edinburgh (hybrid working)My client, a leading Wealth Management firm, is looking for a Service Manager to join them on a Permanent basis. The successful candidate will work on all aspects of service management in their Custody … and Settlements function.Role responsibilities and requirements:Established experience of working as a Service Manager in either the Investment, Asset or Wealth Management sectors.Proven experience of working with difficult and complex third party vendor/suppliers.Previous experience of independently managing and resolving service management issues and incidents.Strong … IT or technical service management background.Start date: ASAPSalary: Between 70,000 to 85,000 per year, based off experience (plus benefits) Location: London, Newcastle or Edinburgh (Hybrid Working)If this is of interest, please apply with your latest CV and I will be in touch if your profile more »

Delivery/Service Manager – Government, IT Service Management, Stakeholders, Risk, SC Clearance.Our client within the Public Sector requires a Senior Service Manager to join an exciting, fast-paced environment working hard to deliver the organisations commitments for the benefit of the public. As a Senior Service Manager, you will have a strong background and extensive experience in IT Service Management. You will enjoy working in a fast-paced environment and use your expertise to direct, advise, and support your team to deliver high-quality services. Using your strong knowledge of Service Management and stakeholder management skills, you will effectively influence change within one of the largest government organisations. You will interface with Service Architecture & Transition, Service Operations & Programme Portfolio colleagues to assure the delivery of the service/s you are accountable for. You will also engage more »

The Regional Service Manager (RSM) is responsible for providing customer with a single point of contact within PCCW Global for all service related issues. The RSM is also responsible and accountable, at an operational level, for all services delivered to the customer. The RSM will work in close … cooperation with the account manager for the customer, providing a service oriented/customer advocate element of support to the account team structure. You should have a telecom background, with previous experience working with large multinational companies in a service management type role. What are you expected … to be doing Commercial minded, develop and maintain a positive, productive long term working relationships with the customer Conduct Service Reviews by meeting with customers to review services performance and operational services issues Work in close collaboration with sales and account management to position PCCW Global strongly for more »

London & St George's Mental Health (SWLSTG) NHS Trust is looking for various roles in the People Team including a First Point of Contact Service Team Leader in the HR operations team. Reporting into the Head of Operations, the First Point of Contact Service Team Leader will lead … the team responsible for the service that provides the one point of access to the People Service supporting colleagues and managers when they need assistance. The service is the first point of contact for resolution of all HR queries either at the 1st contact or by escalating …/handing over the customer to the correct team/individual within the People Service. The HR Direct Service receives the highest number of contacts therefore its success reflects the reputation of the whole People Service. The postholder will ensure ongoing excellence across the team and will ensure that more »

and proven approaches - all around the world Job Summary: As a Configuration Manager you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other IT Service Management practices such as Incident, Problem, Change and Release Management. … of the practice, including establishing priorities and work assignments. Tracking compliance to policies and procedures and resolving/escalating any compliance issues. Facilitating Configuration Management audits. Facilitating communication and engaging business and IT management to encourage configuration management efforts and value proposition. Engaging with strategic projects to … ensure Configuration Management can deliver required CMS functionality within project timeframes. Reviewing and approving all changes to the CMS infrastructure where applicable. Regularly review discovery output to ensure data accuracy and completeness in the CMDB. Mentoring the organisation on Configuration Management services, concepts, policies and procedures. Providing and more »

role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. ROLE: Service Designer LOCATION: Remote (UK) CLEARANCE: Must be a UK Citizen OR have been in the UK for 5 years Role Overview: As a Service Designer at Amber Labs, you will play a pivotal role in shaping the service offerings provided to our clients. You will be responsible for translating client requirements into actionable designs, ensuring seamless access, fulfillment, and support for end users. Your expertise will be crucial in navigating complex service chains, where responsibilities are distributed across multiple domains of control and various service providers. Key Responsibilities: Collaborate with clients to understand their requirements and translate them into comprehensive service designs. Design service offerings to ensure accessibility, fulfillment, and support for end users. Work in tandem with more »

secure mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist service management function? Make a meaningful impact as a Senior Information Security Manager ! Careers at TCS: It means more TCS is a purpose-led … Manager , you will serve as the process owner of all assurance activities related to the availability, integrity and confidentiality of customer’s managed security service provision and business information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract … within Service Delivery Management, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base, sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the delivery more »

the job The post holder will be responsible for managing a range of ICT Infrastructure and data networks provided by both internal and external service providers to support the NHSCFA ICT Strategy, including the implementation, management, and on-going support. The role holder will use specialist technical and … the day-to-day operational activities and relationship between the ICT function and business areas, ensuring a unified approach covering the full lifecycle of service delivery from the initial service design to service decommission. About us We have offices based in Coventry, Newcastle and London and offer … provision of current ICT Microsoft Azure Public Cloud Infrastructure, Data Storage, Network configuration, Systems, Teams Phone System and Application Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices/ITIL processes and other relevant service delivery more »