DP World are currently recruiting for a ServiceDeskTeamLeader on a remote basis in the UK or Ireland . This role is responsible for overseeing the team, implementing best practices to optimize servicedesk operations … improving service delivery processes. By leveraging their technical expertise and leadership skills, the ServiceDeskTeamLeader contributes to the overall success of the organization by delivering exceptional customer service and enhancing the customer experience About the Role: Provide … leadership and guidance to the servicedeskteam, ensuring that team members are motivated, engaged, and performing at their best. Conduct regular team meetings, one-on-one sessions, and performance evaluations to assess team performance and provide feedback more »
Fareham, Hampshire, South East, United Kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
ServiceDeskTeamLeader Location: Whiteley, Hampshire Looking for an opportunity to make an impact?.. The Role: Reporting into the Head of Customer Enablement, where you will be responsible for the general day to day supervision of the existing ServiceDeskTeam and the achievement of excellent service delivery and productivity. You will need to demonstrate the Leidos values; Integrity, Innovation, Agility, Collaboration and Commitment in line with the Head of Customer Enablement, to promote these within the team. You will be … a key point of contact for initial escalation for all ServiceDeskTeam members for Technical and non-technical queries. Work proactively to ensure smooth team operations and effective collaboration with other internal/external IT Teams and 3rd Parties. Key Responsibilities more »
Servicedeskteamlead Mainstay is proud to represent a leading managed service provider, that is currently in a growth phase and is seeking a servicedesk engineer to lead a team with this organisation. As a servicedeskteamlead, you will be joining an organisation that provides … within the team. As a servicedeskteamlead you will be serving as a teamleader for an experienced team that acts as the first point of contact for internal and external customers, ensuring prompt and professional communication more »
ServiceDeskTeamLeader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of … people and process. Working to service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of servicedesk analysts and assist the Service … • A passion to deliver excellent service with service level management and experience • Previous people management experience • Driven, motivational, professional leader, with a ‘can-do’ attitude at all times • Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver more »
Gateshead, Tyne and Wear, North East, United Kingdom
Reed Technology
to work for a company that has a global presence, a rich history, and a commitment to sustainability? Do you want to lead a team strives to succeed and develop with the business? We have an exciting opportunity for a ServiceDeskTeamLeader to lead a growing team through an exciting digital transformation. The Company This business is a leader in its field, providing high-quality solutions to clients across the globe for over 70 years. They have established a reputation for quality, reliability, and innovation. … play a key role in shaping the future of the organisation. The Role This business based in South Tyneside are looking for a ServiceDeskTeamLead to ensure the servicedeskteam are focussed on maintaining a more »
Sheffield Health and Social Care NHS Foundation Trust
technical support with the knowledge and skills to provide first-time-fix call resolution. It will also be responsible for the continuity of service provision by co-ordination of day-to-day activities of IT ServiceDesk Technicians. The post holder will manage rotas … and take responsibility for incident and call management processes. They will act as a point of escalation for the IT ServiceDesk Technicians and also deal with any customer service issues that may arise. They will co-ordinate all general administration activities such as … updating, maintaining and the development of the IT Service Management Toolset (Sunrise). This includes the Service Catalogue, the Configuration Management Database (CMDB) and service documentation, i.e. triage scripts, Standard Operating Procedures (SOPs) and general support documentation. They will ensure incidents are resolved within more »
IT ServiceDeskTeamLeader - London - £40K Austin Fraser is currently supporting a leading healthcare organisation who are looking to on board an experienced IT ServiceDeskTeamLeader due to the continuing growth of the … be responsible for playing a pivotal role in assisting their clients and internal staff with technical queries through carrying out a variety of servicedesk, desktop, telephone, remote and client facing support. This is an exciting opportunity to join a successful and award-winning organisation that … will provide you with further career opportunities! Requirements: Previous experience working in a ServiceDesk, Desktop Support or similar role. In-Depth knowledge of ITIL processes and procedures and strong understanding of the ITIL service life cycle. Good knowledge of Windows operating systems, Exchange more »
Sunderland, Tyne and Wear, Tyne & Wear, United Kingdom
Akkodis
IT ServiceDeskTeamLeader Salary: £30,000 - £34,000 + Benefits Package + Additional Bonus * 3 days p/w on-site Location: Sunderland Role Overview: Are you a natural leader with a passion for driving team success and … in IT leadership, supported by comprehensive personal development opportunities. You'll receive training and exposure to cutting-edge technology, empowering you to lead your team to new heights within a rapidly growing company. Expect a vibrant and inclusive culture that nurtures your potential and rewards your dedication. Key … to resolving technical issues. Familiarity with Microsoft Office, Windows, ITIL, and Azure AD is advantageous, but not essential. If you are an ambitious IT leader with a drive to empower your team, enhance operational efficiency, and elevate service standards, we invite you to apply and more »
IT ServiceDeskTeam … Lead - £35,000 - £40,000 Bournemouth This is a great opportunity for an ambitious IT ServiceDeskTeamLeader looking to join a company that take career development seriously, who have recently been certified as a Great Place to Work. You will spearhead … the UK. It will require someone technically strong (ideally you will have an MCP certification/ITIL qualification, or similar) who can lead a team of 4/5 servicedesk analysts, manage IT development install requests, co-ordinate with 3rd party supplies, and more »
ServiceDeskTeamLead | Bournemouth | Hybrid | £40,000 + Bonus Your new company I’m working with the UK’s leading developer and manager of retirement communities; they provide high quality homes to exacting specifications. This role is based in their Bournemouth Head Office … with the expectation that you will be required to travel to sites. Your new role As the IT ServiceDeskteamlead you will provide services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. … Qualifications: • ITIL v3/v4 Foundation qualification is desirable • MCP certification would be desirable Knowledge & Experience: • 2+ years’ experience of providing teamleader support in a similar role What you'll get in return Competitive salary and bonus scheme Company pension scheme Life Assurance Professional Subscriptions paid more »
Join our dynamic team! We are a leading Managed … Service Provider based in Chippenham, renowned for delivering gold standard IT support. Position: ServiceDeskTeamLeader Location: Chippenham, UK Type: Full-time Salary: £33,000.00-£38,000.00 per year Overview: As the ServiceDeskTeamLeader, you'll report to the IT Manager, overseeing our servicedesk operations. This role offers a unique opportunity to develop both your technical prowess and leadership skills, with ample room for career progression. You'll play a pivotal role in enhancing our more »
Job Description - ServiceDeskTeamLead We are seeking a highly organized and client-focused ServiceDeskTeamLead to serve as the primary liaison between our service technicians and clients. As the ServiceDeskLead Manager, you will play a crucial role in ensuring effective communication and exceptional service delivery. We are looking for an energetic, outgoing, and patient candidate who demonstrates strong organizational skills. Responsibilities : Serve as the client advocate, maintaining regular communication with clients to … incident progress and notify them of any impending changes or agreed outages. Act as the single point of contact for all types of service requests, promptly addressing client inquiries and concerns. Collect necessary information from clients and accurately create and update service tickets in our ticketing more »
IT ServiceDeskTeamlead, £35-40k + Benefits, Bournemouth Are you a ServiceDesk professional and looking to lead an IT Support team? Capable of managing a team of 4 and act as a … technical point of escalation for ServiceDeskteam, providing enhanced support whilst leading and managing the team to provide good service and meet SLAs. In this role, you'll handle various aspects of IT support, including … incident and request management, knowledge and asset management, and ensuring continual service improvement while following ITIL best practices. You will lead the team to daily tasks involve system checks, documenting processes and end-user guidelines, and adhering to company policies. To excel, you'll need a more »
IT ServiceTeamLead London/Hybrid Up to 40k Austin Fraser is … working with a company in the health and education sector looking to onboard an IT ServiceDeskTeamLeader to assist clients and internal staff with technical queries. The ideal candidate must have proven experience leading a team, working in the … to join a company committed to supporting your growth and development. In return you will benefit from a solid benefits package. Responsibilities: Lead a team of 4 Ensure service tickets are resolved in a timely manner and with a high degree of customer servicemore »
IT ServiceTeamLead London/Hybrid Up to 40k Austin Fraser is … working with a company in the health and education sector looking to onboard an IT ServiceDeskTeamLeader to assist clients and internal staff with technical queries. The ideal candidate must have proven experience leading a team, working in the … to join a company committed to supporting your growth and development. In return you will benefit from a solid benefits package. Responsibilities: Lead a team of 4 Ensure service tickets are resolved in a timely manner and with a high degree of customer servicemore »
IT ServiceDeskTeamLead (IT Ops/Applications) Manchester £60,000 per annum Were looking for an IT Operations Lead to join an industry leading organisation … that are going through a period of growth due to continued success! (Even during the last few years) Youd be joining to lead their ServiceDesk Environment - a small but dedicated team, you remit covering both Application and Infrastructure. Their solutions help their clients … functional teams to monitor application and infrastructure performance * Proactively identify & address issues to minimise downtime, ensuring optimal performance. * Work closely with the development team to maintain and improve system reliability * Lead new initiatives to enhance servicedesk best practice * Implement best practice for Incident more »
IT ServiceDesk - TeamLead London/Hybrid Up to £40,000 Austin Fraser are working with an independent health and care group delivering healthcare, social care, education and technology staff across the UK. They are looking for an experienced IT ServiceDesk Manager to join this dynamic business. You will be involved with a variety of servicedesk, desktop, telephone, remote and client facing support, as well as many opportunities to get involved with a range of technologies. Required Skills and Experience: - Proven … leadership experience - Microsoft 365 - Knowledge of service management tools e.g. Freshservice. - Excellent customer service - Hands on, can do approach If you're open to exploring this opportunity and believe your skills align with what we're looking for, I'd love to connect and discuss further. more »
Job Description This is a key role as the acting lead for our global headquarters in the servicedesk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new … DevOps model being introduced, it’s an exciting time to join Rotork. Reporting to the Service Delivery Manager, this role is with 2 direct reports and the senior figure in a team of 12. In this position you will be responsible for managing the ServiceDesk ticket system, ensuring processes and best practice are followed, executed correctly and improved. Playing a key role in 24/7 global IT support will be critical whilst following triage processes to resolve issues. You will also act as a point of escalation to other more »