safety and energy services our contribution to these communities will continue to drive progress towards a net-zero future. We focus on quality of service and delivery, and on improving the lives of our clients and their customers by creating better environments in which to work, live and … be able to make the role their own, bringing fresh ideas and new tech to the forefront of the organisation. Reporting to the Group ServiceDelivery Manager you will provide second line technical support to Sureserve Group ICT users, located across several sites and the varying companies under … ICT Management and is subject to change after consultation. A current UK driving licence is required for this role. General Duties/Key Responsibilities: Service Deliver/Operations Understand and promote the ITIL framework in the daily role of service operations. Incident management will be of paramount importance more »
Job summary The post holder will work within the West Hertfordshire Teaching Hospitals NHS Trust ICT team. The ServiceDelivery Manager will manage ICT service escalations and service incidents and be responsible for the delivery and quality of the ICT service across the whole … Trust. This includes not only delivery of ICT services provided by internal resolver groups, but also external third parties. The overall goal is to maximise ICT service quality and consequently to improve the day-to-day operations of the Trust. Reporting to the Head of IT Service Engagement & Programme Delivery, the ServiceDelivery Manager will have highly developed specialist knowledge of and be an expert in ITIL Service Management disciplines, ICT Service management and supplier relationship management. The post-holder will also be responsible for ICT servicedelivery communications more »
Egham, England, United Kingdom Hybrid / WFH Options
Intersoft
Job title: ServiceDelivery Manager 📌 Location: Egham, Surrey, UK 💰 Salary: £45,000 per annum (DOE) 🕔 Working hours: 35 hours a week, flexible between 8:00am to 6:00pm 🏢 Hybrid Working: A minimum of 2 days a week in the office is required 👋 Reporting to: Head of Testing & ServiceDelivery Intersoft is an award-winning delivery management software provider and part of the Royal Mail Group. Our software has led the market in providing innovative shipping solutions since 1993 for retailers and third-party providers. Our solution, Intelligent Shipper, integrates directly into multiple carriers and provides … smart and convenient delivery methods such as Tracked, Click and Collect, Locker Boxes, Next Day and more to help retailers and brands scale eCommerce. As a business, we are continuously striving to be better. We foster an environment that allows our diverse and highly talented team to think, plan more »
Director of ServiceDelivery About My Client: My client is a renowned leader in providing high-quality technical support and services across the UK. Specializing in EPOS systems, they have built a reputation for excellence and innovation. To continue delivering exceptional service, they are seeking a dedicated … and experienced ServiceDelivery Director to oversee their team of engineers across the UK. Role Overview: As the ServiceDelivery Director, you will be responsible for managing a distributed team of engineers who provide on-site and remote support for EPOS systems. This is a strategic … role focusing on ensuring high standards of servicedelivery, customer satisfaction, and operational efficiency. You'll collaborate closely with other senior leaders to drive process improvements, optimize resources, and maintain a customer-centric approach. Key Responsibilities: Lead and manage a team of engineers located across the UK, ensuring more »
Northamptonshire, England, United Kingdom Hybrid / WFH Options
S-SA Digital
Customer Service Engagement Advisor Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: ServiceDelivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management,Customer Service. We're on the hunt for a Customer … Service Engagement Advisor, armed with exceptional customer service, organizational, and relationship-building skills. Basic IT knowledge is a must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You'll be an … integral part of our servicedelivery team, backed by the ServiceDelivery Manager. Collaboration is key as you'll work hand-in-hand with other departments to ensure seamless alignment of our servicedelivery function with our clients. This role thrives on reactivity, calling more »
the maximum availability, performance and utilisation of ICT systems for the Group. You will need to have experience of Information Technology Infrastructure Library (ITIL) service principles and processes with experience in ICT ServiceDelivery, in particular the areas of incident, request, and problem management. You should have … make recommendations based on analysis of data. You must be able to work under demanding timescales and remain calm under pressure particularly during major service disruptions. There will be a requirement to be part of an on-call 24*7 rota. All new staff will be subject to a … Job description Job responsibilities Main Duties Provides 2nd line technical support to end-users; acts as a liaison between 1stand 2ndline support, responds to Service Desk calls that cannot be resolved by the 1stLine team. Responsible for expensive ICT equipment and configuration, testing and installation software, repair and maintenance more »
Egham, England, United Kingdom Hybrid / WFH Options
Harvey Nash
ServiceDelivery Manager Reporting to: Head of Testing & ServiceDelivery £45,000-£50,000 + 10% Bonus 1-2 x a Week in Surrey Based Office 35 hours per week, flexible between 8:00 am to 6:00 pm Join a software house who priorities a … This is highlighted from achievements such as UK’s Best Workplaces and Best Workplaces for Wellbeing 2023. They specialise in management software revolutionising the delivery service. Their key product is integrated by major retailers and brands such as the Royal Mail, and due to recent success, they’re expanding … functions. Owner of the Incident, Problem, Change and release management process for respective projects, ensuring Incident and problem management goals are achieved. As a ServiceDelivery Manager you will be working closely with the Head of Testing and ServiceDelivery, Application Support Team and Test Manager more »
Doncaster, South Yorkshire, Yorkshire, United Kingdom
DFS Furniture Ltd
The ServiceDelivery team is the backbone of our IT operations, ensuring seamless day-to-day support across the entire group. They are the frontline heroes, tackling any IT requests or incidents that arise. As our new IT Service Manager, you will be the key liaison between … IT services and all business areas. Your deep expertise in our processes will be invaluable. Reporting to the Head of Service Operations, you will forge strong partnerships with IT business partners, business stakeholders, and supplier communities. About DFS It takes a whole lot of passion to be at the … the Group, we want to create an environment where everyone feels at home. What you'll be doing Accountable for the efficient running and delivery of IT services to the whole group Highly customer focused and can interpret IT issues into business/customer impacts Acts as an escalation more »
Network IT is currently recruiting for a ServiceDelivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/… support offerings. The Role: This role is an excellent opportunity to build a career in ServiceDelivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within … the account for ServiceDelivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Met Office
We're looking for an exceptional ServiceDelivery Manager to help us make a difference to our planet. As our ServiceDelivery Manager, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part … inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise We're recruiting a ServiceDelivery Manager (SDM) to work closely with the Met Office Data Provisioning Team. This includes overseeing the delivery of data through Weather … DataHub (a website which offers access to customisable weather data via API) and other delivery systems for observed and forecast data. You will also be responsible for ensuring data is provided to our customers as part of our commitments to the World Meteorological Organisation (WMO). Enabling data deliverymore »
Liberty has an exciting opportunity for a ServiceDelivery Manager to join our team, based in our Havant Office. You will be working on a full time, permanent basis, working 40 hours per week. In return, you will receive a salary of £45 to £50,000.00 per annum … of the people we work with. We're proud to employ the most talented, driven individuals within the property services sector. Responsibilities for this ServiceDelivery Manager role are: Manage multi-disciplinary teams across service, repair and installations Provide an effective, high-quality service, repair and … assist installation activities to domestic and non-domestic stock assets Oversee group servicedelivery of contracts Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair Assist/Manage employee performance with the installation more »
WD18 0HB, Watford, Hertfordshire, United Kingdom Hybrid / WFH Options
NHS Professionals
Job Title: ServiceDelivery Manager Location: Watford Hospital, Vicarage Road, WD18 0HB Trust: West Hertfordshire Hospitals NHS Trust Job Type/Shift Patterns: Full time, Monday – Friday between 9:00am – 5:30pm, 37.5 hours a week (Hybrid, 2-3 days working on-site, rest days Working from Home … Pay Rate: £30.16/Hr. JOB SUMMARY: To lead the servicedelivery team in exemplifying the principles of customer service, productivity, performance, efficiency, and responsiveness to users. Maintaining consistently high levels of quality, safety, and performance to deliver service excellence and exceptional customer satisfaction across all … of the Trust sites. On-site presence of minimum of three days per week. Proactively managing and monitoring ICT SLAs, and service performance across the Trust directorates and departments. RESPONSIBILITIES: This role will be continually making decisions about technical escalations, reacting to emerging technical situations and dealing with IT more »
SL7, Marlow, Buckinghamshire, United Kingdom Hybrid / WFH Options
MFK Recruitment
We have an exciting opportunity for an Education ServiceDelivery Manager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re very … Hayes and West London. The salary is £40k, with a performance related bonus of £5k per annum (paid quarterly) About the role: The Education ServiceDelivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and work closely … Managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education ServiceDelivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of more »
Maidenhead, England, United Kingdom Hybrid / WFH Options
MFK Recruitment
We have an exciting opportunity for an Education ServiceDelivery Manager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re very … and West London. The salary is £40k, with a performance related bonus of £5k per annum (paid quarterly). About the role: The Education ServiceDelivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and work closely … Managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education ServiceDelivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of more »
Who we are A Managed Security Service Provider (MSSP) with a wealth of experience gained in the Defence and Commercial sectors. We help organisations of all sizes build cyber-security capabilities and maintain compliance through practical Consulting and Managed Services. Our suite of services blends together best-in-breed … Customer focus that enables us to become our Customers’ trusted partner. Role Description Talion is looking for an individual to take responsibility for the delivery of several of our Managed Security Service contracts to ensure that we meet Client expectations whilst delivering in line with budget and quality … standards. They will act as the Client’s key point of contact for the Service and as their advocate to the internal teams. Our Technical Service Managers (TSM) produce Service performance reports, oversee incidents, problems and changes on the Service and provide escalation points for both more »
career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of ServiceDelivery Manager, supporting delivery of our Subsurface Data Management services to existing Energy customers. We are looking for an experienced ServiceDelivery Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The candidate will ensure our services meet the needs of our customers and that we are continually improving to meet their evolving needs whilst developing … the financial performance of the service. This is a leadership position that involves managing operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword capability. Requirements At Sword, we are proud of cultivating more »
Corby, England, United Kingdom Hybrid / WFH Options
Chapman Tate Associates
Position: ServiceDelivery Manager Location: Corby (Hybrid) Salary: £48,000 - £60,000 About the Role: We are recruiting on behalf of a prominent charity seeking a dedicated ServiceDelivery Manager to join their IT team. In this role, you will oversee a team of four, ensuring … the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes. Key Responsibilities: Lead and mentor a team of four direct reports. Manage and optimize servicedelivery processes using ITIL frameworks. Utilize JIRA … for issue tracking and project management. Collaborate with various departments to ensure seamless IT service support. Monitor service performance and implement improvement plans. Requirements: Proven experience as a ServiceDelivery Manager. Strong knowledge of ITIL best practices. Proficiency in JIRA. Excellent leadership and communication skills. Ability more »
Corby, Northamptonshire, United Kingdom Hybrid / WFH Options
Chapman Tate Associates
Position: ServiceDelivery Manager Location: Corby (Hybrid) Salary: £48,000 - £60,000 About the Role: We are recruiting on behalf of a prominent charity seeking a dedicated ServiceDelivery Manager to join their IT team. In this role, you will oversee a team of four, ensuring … the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes. Key Responsibilities: Lead and mentor a team of four direct reports. Manage and optimize servicedelivery processes using ITIL frameworks. Utilize JIRA … for issue tracking and project management. Collaborate with various departments to ensure seamless IT service support. Monitor service performance and implement improvement plans. Requirements: Proven experience as a ServiceDelivery Manager. Strong knowledge of ITIL best practices. Proficiency in JIRA. Excellent leadership and communication skills. Ability more »
Midlands and Lancashire Commissioning Support Unit
Job summary An exciting opportunity has arisen within IT at MLCSU, and we are looking for a Service Desk Manager to join the IT ServiceDelivery Team. The role will be managing the North region of the Service Desk team. We are looking for an enthusiastic … self-motivated, flexible and passionate individual to join the ServiceDelivery Team. Candidates must have significant proven service desk skills, IT knowledge and experience, strong leadership skills and a comprehensive understanding of IT Service Management principles. Significant experience and knowledge of working in an ITIL aligned … service environment, with a dedicated focus on best practice and working/operating to best practice guidance and service standards. Candidates must have a customer focused approach, excellent communication, presentation and interpersonal skills and the ability to build key relationships with key stakeholders. You will need a flexible more »
About the role It's an exciting time to join the Service Operations team here at AXA, with significant investment planned in all UK&I businesses to transform & deliver new digital services to our customers and streamline and automate our business processes. To help us ensure a seamless integrated … service through a range of suppliers, both internal and external whilst delivering the best possible operational services, we're looking for a talented individual to join this growing team. Working as the Service Operations Manager you'll support and drive the end-to-end operational delivery with … our multiple servicedelivery partners and suppliers. You'll play a pivotal role in the operational compliance of the technology services across Service Desk, Command Center, Monitoring and Prevention and Incident and Problem Management. At AXA we work smart, empowering our people to balance their time between more »
Service Analyst Permanent Telford or Worthing - 1/2 days a week on site We are actively looking to secure a Service Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our … are passionate about training, technology and career development. Job Purpose/The Role: Assigned to a Contract Area, provision of internal supporting functions for ServiceDelivery Managers. Recording/Tracking/Reporting of Service Performance Measures/Credits pertinent to the Delivery Group; identification of hotspots …/areas for focus or remedial attention. Collation and analysis of evidence/collateral for use by the ServiceDelivery Managers in Service/OTACE reviews with the customer. Your Key Responsibilities : Support the ServiceDelivery Manager with internal/external Service Reviews and more »
Aria, ZA - Cape Town, Poland - Poznań, South Africa - Cape Town, Poland - Poznań (24/7) | Job-ID: 203859 | Contract type: Standard | Business Unit: IT ServiceDelivery/Managed ServicesDigital Experience Centers Director (Multinational IT Managed Service Company)Life on the teamThe Digital Experience Centers Director will be … responsible for managing the Service Desk function within a large multinational IT managed service company. The role involves overseeing the day-to-day operations of the Service Desk team, ensuring efficient and effective delivery of IT support services to clients. You will play a critical role … in driving operational excellence, optimizing servicedelivery processes, and fostering a customer-centric culture. What you'll doTeam Management: Provide strategic management and direction to the Service Desk team, setting clear goals and, objectives.Foster & drive a high-performance culture, ensuring team members are motivated, engaged, and supported more »
Birmingham, West Midlands (County), United Kingdom Hybrid / WFH Options
Xpertise Recruitment
ServiceDelivery Manager - IT Security - West Midlands (Hybrid) - £65k - £70k + Car Allowance + 15% bonus ServiceDelivery | Risk | Governance | Compliance | Cyber Essentials | PCI DSS | ISO27001 Salary: £65,000 - £70,000 Location: West Midlands (Hybrid) Are you an experienced ServiceDelivery professional, looking for … and deliver security training for the organisation to improve the security knowledge and awareness of your colleagues. You will be able to demonstrate a service improvement mindset and an ability to manage 3 rd party stakeholders. Key Responsibilities Take the lead on the company's UK Cyber Security Services … suppliers and colleagues and leading business reviews Oversee security expenditure to ensure financial targets are met The Ideal Candidate Demonstrable experience in a similar ServiceDelivery or Security role (5+years) Ability to multitask with excellent organisational skills Strong communication skills with ability to engage stakeholders at all levels more »
Employment Type: Permanent
Salary: £65000 - £70000/annum Car Allowance & 15% Bonus
our ways of working and transitioning into a product-led organisation at scale.Together, we are building a better BA.Job DescriptionAs Head of Incident Mgmt. & Service Ops, you will oversee the operational aspects of IT services with a primary focus on incident management.You are responsible for leading and managing the … processes, teams, and technologies that ensure the effective resolution of incidents, the delivery of high-quality IT services, and the continuous improvement of operational processes. This will involve:Delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change and Release, Service Continuity … the IT Risk Framework and the coordination of service continuity.Ownership of all ITIL processes across service operations delivery including event, incident, problem and change, ensuring flawless servicedelivery (including the Global IT Operations Centre and associated tooling)Service restoration for all incidents and degradations more »
Salary: £71,760 Join Our Team as a ServiceDelivery Manager! Are you ready to take the lead in ensuring top-notch servicedelivery and maintenance in the housing sector? We're seeking a dynamic and dedicated ServiceDelivery Manager to oversee the daily … operations in a defined area, delivering quality service to our customers and enhancing MTVH's reputation. Key Responsibilities and Outcomes: Deliver high-quality maintenance services in line with business objectives and targets across all our work streams. Plan, execute, control, and monitor day-to-day operations to meet performance … with health and safety regulations and external accreditation requirements. Promote a culture of continuous improvement, cost reduction, and value for money. Foster excellent customer service and collaborate with colleagues to provide integrated solutions. Make prompt and informed decisions to drive the company's competitiveness. Instill energy and dynamism into more »