empowerment in our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of the incidentmanagement process, from evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management). The specialist will manage technical support teams, create procedures to deal with problems and develop solutions. After closure of the … incident the IP Specialist takes on the role of problem manager and opens a problem for investigation on the root cause or other improvements. The IP specialist is responsible for all communication during the lifecycle of the incident & problem. The IP Specialist is also responsible for detecting trends more »
Willingness to be on-site in Corsham 5 days per week Experience required: SOC transformations and operations Developing security operation processes and procedures Vulnerability Management - using Tripwire and Tanium IncidentManagement - using DCC and Elastic Stack Endpoint security - using vSphere, SolarWinds, Trend Intelligence Driven Defence, Cyber Kill …/CYBER SECURITY/LEAD/LEAD CONSULTANT/LEAD CYBER CONSULTANT/LEAD CYBER SECURITY CONSULTANT/SOC/SOC OPERATIONS/VULNERABILITY MANAGEMENT/INCIDENTMANAGEMENT/NIST/ENDPOINT SECURITY/CORSHAM/BRISTOL/SOUTHWEST/DV/DV CLEARED/DV CLEARANCE more »
development install requests, co-ordinate with 3rd party supplies, and ensure all requests for service are fulfilled. Some of the general responsibilities will include: Incidentmanagement Request management Asset management Knowledge management Daily system checks The role will require the following: A technical background, including more »
South West London, London, United Kingdom Hybrid / WFH Options
Espire Infolabs Limited
Permanent Location: London, UK(Remote) Job details: Purpose of the Job Leading the Response: Acting swiftly and decisively during security incidents to mitigate risks. Incident Lifecycle Management: Overseeing incidents from the moment of detection, through the containment and eradication stages, to the final resolution. Post-Incident Analysis … Conducting detailed investigations post-incident to understand the root cause and to develop strategies to prevent recurrence. Continuous Monitoring: Keeping a vigilant eye on the organization's security systems to detect any suspicious activities early. Threat Analysis: Evaluating potential threats and vulnerabilities to ensure that the organization is prepared … manage security incidents by analyzing alerts from diverse sources and collaborating with external monitors to identify and address potential threats. Serve as a primary incident responder, leading the containment and resolution process in line with established protocols to reduce risks. Enhance security procedures to improve the organization's monitoring more »
Radstock, Somerset, South West, United Kingdom Hybrid / WFH Options
Bighams Limited
requests, change requests, hardware requests are completed by you and meeting the contracted SLA's. The role holder will also need to use ServiceDesk incidentmanagement tools to actively complete, respond and resolve Bighams IT assigned tickets, interact with key business partners and vendors. The successful candidate will … enhance our Microsoft 365, Microsoft In-tune, Microsoft Auto-Pilot and associated Microsoft client management capabilities within the team whilst ensuring that the ServiceDesk is maintained through prioritisation and management of phone calls, logged calls & emails via our cloud-based ticketing system. The role-holder will also be … key member in delivering this great IT support service to Bighams & ByRuby. You will be a key resource in supporting the team with the management of our 500 Microsoft 365 In-Tune connected devices which include laptops, desktops, mobile phones and tablets. Our aim is to provide world class more »
Broad Street, Greater London, United Kingdom Hybrid / WFH Options
Picture More Ltd
central London. This role is perfect for someone who enjoys supporting key business applications, collaborating with colleagues. Essential Skills ITIL (must-have) Condeco (Space management) (Active Directory Single Sign On + Fully integrated Outlook ad-in) ServiceNow (for incidentmanagement) Azure Virtual Desktop (AVD) Microsoft Dynamics … We're Looking For Strong communication skills (verbal and written). Ability to work in a team environment and manage tasks independently. Excellent time management and multi-tasking skills. Logical thinking, reliability, and determination. Experience in delivering high-quality customer service and collaborating in a small team. How to more »
Corsham, England, United Kingdom Hybrid / WFH Options
J&C Associates Ltd
specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you. Role Title: SIEM/Incident SME(Need Active DV Clearance) Location: Hybrid onsite in one of the following locations 2/3 days per week - Corsham, Portsmouth or Northallerton … including the development and mentoring of junior analysts, monitoring networks to actively remediate unauthorised activities. Your role • Develop and integrate security event monitoring and incidentmanagement services. • Respond to security incidents as they occur as part of an incident response team. • Implement metrics and dashboards to give … visibility of the Enterprise infrastructure. • Use of the SOAR platform to assist with playbook automation and case management capabilities to streamline team processes and tools. • Produce documentation to ensure the repeatability and standardisation of security operating procedures. • Develop additional investigative methods using the SOC’s software toolsets to enhance more »
TTP Your skills and experience Important skills and experience: SOC operations and transformation, Developing security operating procedures and processes, Producing dashboards and reports, Vulnerability Management utilising Tanium & Tripwire IncidentManagement utilising Elastic Stack and DCC and Endpoint security utilising Trend, SolarWinds and vSphere Cyber Kill Chain (CKC more »
services. * Experience using virtualisation software. * Excellent communication skills * Experience of writing Defence/Government documentation Responsibilities include: * Develop and integrate security event monitoring and incidentmanagement services. * Respond to security incidents as they occur as part of an incident response team. * Implement metrics and dashboards to give more »
and knowledge to the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incidentmanagement, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service manager more »
Swindon, England, United Kingdom Hybrid / WFH Options
Nationwide Building Society
value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »
Event Manager Permanent Wiltshire iO Associates are working in partnership with an IT services provider who are involved with the design, development, implementation and management of information and systems across multiple industry sectors. We are currently seeking an IT Infrastructure Alert & Event Manager to join them at their site … permanent basis, where you will be responsible for assisting their customers directly in the support of their operational secure network. The role will involve incidentmanagement and resolution on secure customer systems. To be successful in this role, we are looking for candidates with the following experience: Subject more »
Greater Exeter Area, United Kingdom Hybrid / WFH Options
Synchro
Layer 3 services on GPON and XGS PON access networks, Juniper core network, BNG, and firewall infrastructure. Key responsibilities encompass customer support, technical troubleshooting, incidentmanagement, and network configuration. Skills & Experience Required Experience: 3+ years in an engineering and/or network support role with supplier interaction/… series advantageous. Certifications: Cisco CCNP/Juniper JNCIP or equivalent recognized accreditations advantageous. Communication: Ability to talk at all levels in the business. Pressure Management: Experience working under pressure in a fast-paced role. Technical Knowledge: Practical and deep knowledge of network technologies, security, and architectures within a large more »
Corsham, England, United Kingdom Hybrid / WFH Options
Lawrence Harvey
to either their Corsham, Portsmouth or Northallerton site. To be considered, you must have: Active DV Clearance Developed and integrated security event monitoring and incidentmanagement services Ideally experience with ELK (Elastic, Logstash, Kibana) and Tanium Previous experience of utilising the MITRE ATT&CK and Cyber Kill Chain more »
of appropriate SLAs in place to support any new services introduced About you What we’re looking for: ITIL certification or relevant equivalent service management experience Solid experience and understanding of how IT service agreements work Agile Methodology e.g. DevOps, Scrum Good understanding of service and incidentmanagementmore »
of services to deliver complete, seamless IT solutions. You will be responsible for:- Expert technical analysis and recommendations Risk and Issue Identification Problem and IncidentManagement Effective technical control and direction across multiple technical disciplines Identifying, responding, and reacting to changes in the technical landscape Technically you will more »
and or processes that are leading to an increase in incidents and highlighting new and emerging trends to make recommendations that support an efficient IncidentManagement experience. Benefits include: Competitive salary Additional bonus 25 days holiday (plus option to buy/sell 5 days) Excellent Training Career progression more »
Bristol, England, United Kingdom Hybrid / WFH Options
Pax8
global team of 1,700+ employees (with 400 in Europe following 4 acquisitions).Lets look at what you will be doing day to day...Incident management, responding to all types of tickets within the required SLAAcknowledge and remediate alerts that come through to the ticket systemHandling customer phone callsDealing with … of networking, hardware, server provisioning, maintenance.Excellent analytical skills & problem-solving skills combined with the ability to provide quick resolution to problemsSolid understanding of access management, administration, and application support.Solid understanding of modern authentication protocols and cyber security principals. Experience using help desk software and remote support tools preferredIn order more »