will maintain our high standards. What we are looking for: Ideally degree educatated or equivalent ITIL Foundation Lean 6 Sigma Experience of CRM and ITSM Systems Strong experience in an MSP Deep understanding of technologies within our portfolio Evidence of building multi-disciplinary teams Good understanding of financial management An more »
e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of more »
Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 ITServiceManagement environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from more »
Birmingham, West Midlands (County), United Kingdom Hybrid / WFH Options
Jumar Solutions
/Desktop support across medium/large organisations Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem more »
Employment Type: Permanent
Salary: £30000 - £35000/annum Hybrid working, Medical
Rugby, Warwickshire, United Kingdom Hybrid / WFH Options
Thrive IT Systems Ltd
centres. Experience working with alerting and monitoring tools such as Manage Engine OPS manager, CISCO DNA-C, Prime, Nagios etc. Experience working with any ITSM tool such as Service Now. Strong verbal and written communication skills. Role includes P1 Operational on-call support, subject to scheduling. Document and control Standard more »
Solihull, West Midlands, United Kingdom, Cheswick Green, West Midlands (County) Hybrid / WFH Options
The Convergence Group
and CI/CD. Experience with API's Azure devops Bonus Points for: A good eye for UX/UI. Previous experience with ITservicemanagement tools like ServiceNow. WHO ARE CONVERGENCE GROUP? No Corporate Red Tape: We're a privately-owned company, free from the shackles of corporate bureaucracy. more »
Employment Type: Permanent
Salary: £45000 - £60000/annum plus additional benefits
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Applause IT Limited
SSRS, SSIS IIS configuration, AJAX Non-technical Skills: Strong problem-solving abilities. Excellent communication skills. Conscientious and proactive work ethic. Familiarity with ITIL/ITSM environments. Ability to lead a support team. Ready to make a difference? Please hit APPLY NOW!!!! Support Developer | ASP.Net | C# | ITIL | SQL Server | Oracle | Software more »
Relevant experience in Problem Management. Proven experience in problem management/incident management. Strong analytical and problem-solving skills. Experience with ITservicemanagement (ITSM) tools such as ServiceNow, Remedy, or Jira. Excellent communication and interpersonal skills with focus on achieving enhanced user experience. Ability to work collaboratively in a more »
Warwick, Warwickshire, West Midlands, United Kingdom
Tata Technologies Europe Ltd
Relevant experience in Problem Management. Proven experience in problem management/incident management. Strong analytical and problem-solving skills. Experience with ITservicemanagement (ITSM) tools such as ServiceNow, Remedy, or Jira. Excellent communication and interpersonal skills with focus on achieving enhanced user experience. Ability to work collaboratively in a more »
of the organization Proven expert in managing multiple stakeholders at all levels of the organization, but specifically at senior management level. Understanding of Technologies & ITSM Tool Coordination, negotiation, and persuasion skills Other note/s: 6 months to 1 year contract Main core experience on managing major incident bridges and more »
Burton Upon Trent, England, United Kingdom Hybrid / WFH Options
Clinigen
environment of 2 days per week office based, 3 days WFH. As our newly appointed Infrastructure Engineer your key responsibilities will include: To establish ITSM standards, processes and guidelines that are in line with industry standards and best practices. Subject Matter Expert (SME) level of hands-on knowledge in Wintel more »
Birmingham, West Midlands (County), United Kingdom Hybrid / WFH Options
Linking Humans
Extensive experience as a ServiceNow Technical Consultant, with a strong portfolio of successful projects. Deep expertise in ServiceNow development, configuration, and integration. Proficiency in ITSM, ITOM, ITBM, and other relevant ServiceNow applications. Exceptional problem-solving and analytical skills. Strong communication and interpersonal skills, with the ability to convey complex technical more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Reed Technology
knowledge in performance Management: Service Level Agreements, Key Performance Indicators, and Continual Service. Hands-on experience within complex ICT Service environments. Familiarity with ITServiceManagement toolsets. Proven ability to manage complex relationships and situations. Understanding of IT-related procurement processes. Degree level education or equivalent in Contracts Management, or more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Intellect UK Group Limited
a multi-disciplinary transport technology team. Your studies and practical experience will ideally encompass one or more of the following areas: Information Technology ITServiceManagement Enterprise Architecture Information and Cyber Security Data analytics and presentation Communication networks Practical application of the above in a highways or transportation environment would more »
automation, and modern tooling. Experience in managing internal and third-party partners. Vendor management expertise. Ability to deliver outstanding service under pressure. ITIL/ITSM v3 Certification desired. Experience in support operations across various core technologies:Web App Integrations and APIs Customer Data platforms Please apply and a consultant will more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
83zero Limited
You will be at the forefront of delivering for the business, rolling out new processes, features, and improvements across various ServiceNow modules such as ITSM, CSM, ITOM, FSM, and Domain Separation. ServiceNow Service Architect - REMOTE (Successful candidates must qualify for security clearance checks) Salary: £80,0000 to £100,000 per … solutions. Collaborate in process flow analysis and redesign alongside Project Managers. Preferred: Deep knowledge and experience in designing and implementing ServiceNow solutions, particularly in ITSM, CSM, ITOM, FSM, and Domain Separation. Visionary in ServiceNow architecture, with a talent for weaving ITSM, CSM, ITOM, FSM, and Domain Separation into a masterpiece. … degree or higher in any subject covering Engineering, Mathematics, Computer Science, or Business. ServiceNow Certified System Administrator (CSA) ITIL Foundation ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) ServiceNow Certified Application Developer (CAD) - advantageous To apply please click the "Apply" button and follow the instructions. For a further discussion, please contact more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Ingeus
will be doing as our Digital Support Technician: Provide support and diagnosis of customer queries via email, telephone, and in-person or by agreed ITSM Tools (Service Now) Monitor ticket reports and follow up on escalation with relevant Service Now support groups to ensure tickets are resolved in a timely … To be a Digital Support Technician, we will need: A good understanding of Microsoft Azure environments, Office 365 & Networking Ideally experience of Service-Now, ITSM and associated toolsets Excellent reporting and analytical problem-solving skills. At Ingeus, weve spent time listening to our employees to build our benefits package more »
Warwickshire, West Midlands, United Kingdom Hybrid / WFH Options
Jumar Solutions Ltd
having a broad experience across all aspects of IT Infrastructure and service. Skills, knowledge and experience required for the role: Extensive experience in ITServiceManagement Architecture & Design ServiceNow Configuration and Asset Management Six Rs application portfolio assessment ITService Discovery Tooling and dependency mapping Migration experience - Ideally experience of more »
Employment Type: Contract, Work From Home
Rate: £650 - £700 per day, Benefits Home working/Hybrid Working
with a leading public sector organisation to recruit an ITIL ServiceManagement Analyst. In this pivotal role, you will spearhead the alignment of ITServiceManagement policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will be instrumental in reviewing existing processes … with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for all ITService Delivery matters. Enhance and … alignment with existing commitments. Collaborate with colleagues to continually refine Joiners/Movers/Leavers processes, and undertake any other tasks related to ITServiceManagement as directed by the ITService Delivery Manager. Person Specification: To excel in this role, you should possess the following essential attributes, experience, skills more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Jumar Solutions Ltd
expanding IT services division as they expand their portfolio of services. Role purpose: This is a combined operational based position operating within the ITServiceManagement team Many of the responsibilities are general, however working knowledge of the ITIL Change and Configuration Management processes are crucial to the success of … CIs, and effect system changes smoothly Experience required: Significant and recent experience in a IT Change & Configuration Manager role Familiarity with helpdesk ticketing systems (ITSM tools) Experience of ITSM tools are important - experience of ServiceNow or HALO is essential ITIL Foundation qualified Good all-round knowledge of IT Applications/ more »
Rugby, Warwickshire, West Midlands, United Kingdom
Culina Group
Company Description Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and more »
days Onsite) Ready to utilise your skills and knowledge in ServiceNow? Are you looking for an exciting opportunity to leverage your experience in ITSM Modules, ITOM, HR, SecOps, ITBM? Join us as a ServiceNow Technical Lead! Careers at TCS: It means more TCS is a purpose-led transformation company, built … of stakeholders. The Role As a ServiceNow Technical Lead , you will be responsible for leading at least a couple of Implementation projects in the ITSM area and one complete Implementation lifecycle for ServiceNow. For this role, you will leverage your expertise in ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with … Architecture solutions. Ability to understand customer business requirements and convert to functional requirements. Experience in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow. Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project more »
Solihull, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Experis
+ Excellent benefits Location - Solihull/Hybrid Role purpose: This is a combined operational based position operating within the ITServiceManagement team. Many of the responsibilities are general, however working knowledge of the ITIL Change and Configuration Management processes are crucial to the success of the role. To support … changes or emergency changes. Technical/Professional Qualifications/Requirements At least 5 years' experience in a similar role. Familiarity with helpdesk ticketing systems (ITSM tools). ITIL Foundation qualified. Good all-round knowledge of IT Applications/Infrastructure. Experience of CMDB Data modelling and reporting. Strong customer service orientation more »
M Group Services Ltd T/A M Group Telecoms Division
Due to the continued success and expansion of Magdalene we have an exciting opportunity for 2 Project Managers to join our customers project team.Reporting to the Programme Manager, working within Magdalene's Project Management team, the Project Manager will be more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
SF Recruitment (Tech)
months. This Solution Architect should have most of the following key skills: - Strong technical knowledge of ServiceNow plus a wider understanding of ITSM - Extensive client facing experience with the ability to design and deliver end to end enterprise level servicemanagement solutions - Ability to create engaging solution design and demos … of joining a dynamic, autonomous company with excellent progression opportunities then please click apply now to be considered. Solution Architect Birmingham (remote) Solution design, ITSM, servicemanagement, 4me, ServiceNow, roadmap, software development, demos more »