1 to 2 of 2 ISO/IEC 20000 Jobs in the Midlands

Phone System and Application Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices / ITIL processes and other relevant service delivery frameworks. Working with key suppliers, support the configuration and ongoing management of the NHSCFA infrastructure / network environment, including design and run cost optimisation. Translate business requirements for IT services into technical deliverables within the infrastructure / network environment. This will require a thorough understanding of industry trends and opportunities. Please see full Job Description and Personal Specification. Person Specification Knowledge and Experience Essential … ITIL Service Management knowledge and Experience Specialist Knowledge Essential Infrastructure services including Microsoft Azure, Microsoft Server, VMWare, Active Directory, DNS, DHCP, GPO, PowerShell Network / firewall technologies Microsoft products & technologies - Azure / Intune / Active Directory, Office 365, Exchange Online, and SharePoint Microsoft System Centre Configuration Management more »

junior team members. Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL / ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and … Very strong verbal, presentation, and interpersonal skills are required. Project management skills with experience in stakeholder and communications management Escalation points for major incidents / investigations Service Owner for several services e.g., Azure, Devops Qualifications 7+ years practical experience working in IT. Strong, first-hand experience of designing, building … supporting Enterprise solutions. Experience in the full product lifecycle including Concept generation, Design, Build and Support essential. Interpreting, understanding, and solving complex technical problems / incidents. Strategic thinker capable of looking at the ‘big picture’ Ability to influence internal teams and customers. Consultancy / project delivery experience with more »