1 to 16 of 16 Customer Experience Jobs in Wales

About The Role Change Delivery and Project Management Experts. Be part of something wonderful! Customer Change Manager Caerphilly Full Time, permanent position 36.25 hours Competitive salary and excellent benefits Are you ready to join a market-leading company and help deliver significant and positive changes for its customers? Do … you have extensive experience in Change Management positions, including with Contact Centres? Are you an excellent communicator and influencer, with the ability to deliver on multiple projects? Have you a proven background in successful delivery of Change Management? If so, we have exciting news for you. We are looking … for an innovative, creative Change leader, able to lead a team of Project Managers in the transformation of our Customer Experience. Youll be joining phs Group as our Customer Change Manager and we are looking forward to meeting you! Its an exciting role for someone with the right more »

Make a difference! A Career for Customer Insight Specialists! Customer Quality and Insights Manager Caerphilly Full Time, permanent position 36.25 hours Competitive salary and excellent benefits Do you have a passion for understanding customers needs and driving change? Are you experienced in Customer Insight and Quality Management … Have you obtained experience in Contact Centres? Do you possess excellent people skills and stakeholder management? If you have answered Yes, we have the perfect role for you! Were looking for a dynamic leader who can drive success through change, to join us at phs Group, the leading hygiene … services provider in the UK. You will be an excellent communicator with an innovative and creative approach, who has proven experience in delivering outstanding results. Its an exciting role with the opportunity to make a real and positive difference for our customers in a rewarding position within a great more »

is located in Celtic Way, Coedkernew, Duffryn, Newport and it's hybrid. Position Overview Vantage is looking for a resourceful, detail orientated, self-motivated Customer Experience Administrator to work as part of a team assisting the Enterprise Technical Account Manager with the timely response and resolution to any … customer requests. The daily responsibilities include acting as first point of contact for customer queries via phone and customer ticketing system, establishing and maintaining relationships with all internal Vantage teams to collect requirements and data to produce reports, maintaining corporate document libraries, ensure quality of all data … reported, contribute to process improvements through partnerships with internal and external teams, project support, customer support (portal onboarding, access requests, performance reporting, coordinating products and services). A successful candidate will cooperate with all internal teams to ensure relationships are built, strengthened and maintained. Duties Frequent contact with existing more »

understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues? If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with stability and … exciting challenges, whilst supporting your personal growth and career ambitions, wed love to hear from you. Role Info: Customer Service Representative - Part Time (17.5hrs Per Week) Cardiff/Hybrid Working 2-3 Days Per Week After Training Competitive Market Salary Plus Significant Benefits Package Values: Serious about safety. We … we say. We stand by our word and the trust of others. Company: Global Distributor of chemicals & ingredients used in everyday products As a Customer Service Representative, you'll be the first point of contact for our customers. As part of our Customer Service team, you are the more »

Job Title: E-commerce Platform Executive Location: Bridgend (onsite 5 days per week) Salary: Dependant on experience The role We are looking to bolster our client's platform team who specialise in increasing sales through online platforms, notably the Amazon Marketplace. Our client is a well-established company and … Seller Central to build easy-to-read, easy-to-access online content. Managing and updating the e-commerce platforms, monitoring market trends, and analysing customer behaviours to drive online sales. Assist with overseeing marketing campaigns on Amazon (and other platforms), ensure optimal platform performance, and continually strive to improve … the customer experience. Monitor and respond to customer feedback, reviews, and ratings to maintain a positive brand image and improve customer satisfaction. Prepare regular reports on the performance of the e-commerce platform, including key metrics, sales trends, customer behaviour, and campaign effectiveness. Essential skills and more »

Job Scope: As an ActiveQuote Sales Coordinator, you will form part of the Qualifying Team function and will be the first contact with a customer, explaining the features of ActiveQuote and the benefits of the advised sales process, to generate and refer a lead for the Sales Consultants. The … volume outbound calls on real time and legacy campaigns to meet an expected call and quality target. You will be expected to offer outstanding customer service being first point of call to the comparison site customer generated leads. Responsibilities and Duties: Act as the first point of contact … on call campaigns to bolster a customer’s interest and generate a lead for the Sales Consultants Ensure all leads generated are correctly qualified as per the Sales Coordinator script Clearly and concisely promote the features and benefits of ActiveQuote, our products and the advised sales process, whilst taking more »

Peaple Talent has partnered with a large Professional services organisation who are currently recruiting a senior full stack engineer with experience of frontend applications using Nextjs, react and Sanity.io along with Nodejs on the backend. You will have the opportunity to work with their great engineering team who are … passionate and constantly looking at ways to enhance customer experience through a human centred design approach. Role responsibilities Develop Frontend Applications using NextJS, React and Sanity.io Develop Backend applications using NodeJS in a serverless architecture. Champion Communities of practice and development standards across our development team Play an … active role in agile ceremonies such as retrospectives, sprint planning and stand-ups. Using your experience collaborate on creating new solutions for our growing tech stack. Communicate with stakeholders across the business both technical and non-technical. Coaching and mentoring more junior members of the team. Experience Excellent more »

Are you a Head of Customer Services keen to embark on a new challenge? IntaPeople are delighted to be partnered with a client who are looking to recruit a Head of Customer Services in their Caerphilly offices. The client is an SME in its field with their only … competitor being Amazon (who they usually outsell globally). About the role… You will manage the customer support team of around 10 individuals, whilst developing and motivating the team ensuring they meet business needs. Directly manage two Line Managers providing 1:1’s, mentorship and overall support. You will … gather and analyse customer feedback, to understand any challenges. Develop and execute a comprehensive strategy to enhance the customer experience through innovation. Lead a team of customer service professionals, providing guidance, mentorship, and support to drive exceptional performance. Identify emerging trends and technologies in customer more »

Job Title: Platform Manager Location: Bridgend (onsite 5 days per week) Salary: Dependant on experience The role The Platform Manager will be crucial in developing and implementing effective strategies, managing e-commerce platforms, and driving online sales growth. The Platform Manager will leverage Amazon Brand Analytics tools and third … party analytics tools to analyse customer behaviour and optimize marketing strategies. The individual will segment customers and analyse their behaviour to provide valuable insights that guide decision-making and drive revenue growth. The use of Frequency Rank Basket Analysis Purchase Behaviour Demographics Customer Reviews Comparison Source Analysis Responsibilities … affiliate marketing, to drive traffic and increase conversions. Involved in planning, coordinating, and executing e-commerce activities to drive online sales and enhance the customer shopping experience. Digital marketing, data analysis, and understanding of the online retail market are key to the successful execution of their role. Managing and more »

Job Title: Sales Administrator Location: Newport Salary: Flexible - Will depend on previous experience (Temporary for 3 months but could go permanent) Hours: Full time. Monday - Friday, 8:30-5:00 working a 40 hour a week contract Here at The Recruitment Co, we are currently recruiting a Sales Administrator … and Sales Agents and ensuring the effective handling of new and existing enquiries and sales orders from inception through to completion. You will have experience of dealing with both customer and stakeholder requests to tight timescales whilst building relationships through trust, reliability and customer satisfaction. Main responsibilities … Create customer packs and communicate regularly with customers managing their expectations whilst ensuring a positive customer experience. Progressing quotes through internal systems for sales/materials ordered. Agree and communicate installation dates, confirm to customer and updating installation log. Update and maintain the installation log. Liaise with more »

our clients fast-paced and ever-evolving Business Onboarding department as one of their Subject Matter Experts. You will bring the relevant knowledge and experience in a first-line risk environment. This role is not just about what you know but your ability to take the know-how and … who will hit the ground running from day one. Someone who is not afraid to challenge the way they do things to improve the customer journey, owning your process improvements, guidance changes, and projects. Taking ownership of reviewing high-risk business onboarding applications using our clients risk appetite; balancing … this with delivering a great customer experience, whilst keeping the bank and its customers safe. What is expected of the Business Onboarding Specialist? Being a subject matter expert by mentoring our onboarding teams. You will do this by building their knowledge and confidence in our clients Risk appetite more »

our clients fast-paced and ever-evolving Business Onboarding department as one of their Subject Matter Experts. You will bring the relevant knowledge and experience in a first-line risk environment. This role is not just about what you know but your ability to take the know-how and … who will hit the ground running from day one. Someone who is not afraid to challenge the way they do things to improve the customer journey, owning your process improvements, guidance changes, and projects. Taking ownership of reviewing high-risk business onboarding applications using our clients risk appetite; balancing … this with delivering a great customer experience, whilst keeping the bank and its customers safe. What is expected of the Business Onboarding Specialist? Being a subject matter expert by mentoring our onboarding teams. You will do this by building their knowledge and confidence in our clients Risk appetite more »

deliver cost and efficiency improvements, service developments and income generation opportunities. Role Requirements: Chartered CIPD or working towards is desirable, but not essential. Demonstrable experience reporting on Data Analytics, using Excel, SharePoint and Dashboards Experience of advising managers on resourcing issues up to Executive Director level and the … development of policies and procedures. Significant experience of working with a range of computer systems supporting employment services. Proven experience in managing a team and changing practices to improve customer experience. Experience of legislation and policy in regard to the use of temporary workers, Bank and more »

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: You will part of a small team assisting the business with statistical analysis and building predictive models for credit, fraud, and risk. About the Role: We … are looking for a Data Scientist to conduct statistical analysis and build predictive models for credit, fraud, and risk. The ideal candidate will have experience in data mining, statistical methods, and modelling/scoring techniques. They will balance day-to-day analytics assignments, research experiments and will contribute to more »

This role focuses on those who have military experience interested in working in the private sector. Amazon’s military recruiting team is available to discuss the many opportunities within Amazon. At Amazon, thousands of former military are driving innovation and raising the bar on customer experience. On a … can be. We are open to hiring candidates to work out of one of the following locations: Swansea, GBR BASIC QUALIFICATIONS - A degree - Relevant experience in people and stakeholder management - Relevant experience in using data or anecdotal evidence to influence business decisions - Relevant experience in key areas … not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you. - Experience in Lean, Six Sigma and Kaizen techniques - Experience in a similar logistical working environment Relevant experience working with the MS Office suite more »

and operations teams, and monitoring internal and production systems - ensuring stability, performance, and capacity management, and recommending improvements/efficiencies wherever necessary. Skills/experience we are interested in: Centos/RHEL & DEB/Ubuntu Linux system administration Security/authentication HTTPS, 2FA, MTLS, WAF Encryption technologies - SSL Certificate … patching/vulnerability detection The Client are an award-winning company that heavily invests in revolutionary new technology and are market leaders in the Customer Experience... They are backed by global enterprises from Finance to Telecoms and Utilities Industries, and dedicate ongoing support to their employee's career development. more »